List of SmartSurvey Customers
Tewkesbury, GL20 8SD,
United Kingdom
Since 2010, our global team of researchers has been studying SmartSurvey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SmartSurvey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SmartSurvey for Survey and Questionnaire include: Norfolk County Council, a United Kingdom based Government organisation with 22000 employees and revenues of $3.50 billion, Alton Towers, a United Kingdom based Media organisation with 2500 employees and revenues of $1.60 billion, NHS Solihull CCG, a United Kingdom based Healthcare organisation with 200 employees and revenues of $50.0 million, GovNet Communications, a United Kingdom based Professional Services organisation with 220 employees and revenues of $32.0 million, learndirect Limited, a United Kingdom based Professional Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using SmartSurvey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SmartSurvey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alton Towers | Media | 2500 | $1.6B | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2019 | n/a | In 2019, Alton Towers implemented SmartSurvey in a Survey and Questionnaire deployment across its theme park. The implementation focused on research use, with surveys administered at multiple guest touchpoints to gather customer insight and experience feedback for operational and product decisions. Configuration emphasized reusable project templates and event-specific questionnaires, supporting real-time response capture during seasonal programs and attraction launches. Functional capabilities leveraged included questionnaire design, routing logic, on-site distribution workflows, and reporting dashboards used for benchmarking performance. Operational scope covered park-wide survey administration during regular operations and concentrated project teams for larger assignments such as the annual Scarefest and new attraction openings, with the Head of Product Excellence coordinating governance and review. Business functions affected included product excellence, guest services, and operational decision-making where collected feedback was routed for action. Governance was structured around cross-functional project teams that managed survey design, deployment cadence, and response review, creating clear escalation into product and operations leadership. The data gathered via SmartSurvey enabled Alton Towers to fuel future decision-making, benchmark performance, and provide more responsive customer service. | |
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Business Technology Research | Professional Services | 20 | $2M | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2020 | n/a | In 2020 Business Technology Research implemented SmartSurvey. The company deployed SmartSurvey as its public-facing Survey and Questionnaire solution, instrumenting surveys directly on its website to capture client feedback and visitor responses. Deployment centered on web-embedded survey forms and the application’s standard survey design and respondent management capabilities, including conditional logic, multilingual question design, and reporting exports for downstream analysis. Configuration emphasized form embedding and link distribution for client outreach, with account-level administration and role-based access controls sized to a 20-person professional services firm. Operational scope covered research and client engagement functions, enabling the team to run customer research and lead-capture surveys from btrhub.com and to include survey data in regular reporting workflows. Governance used application-level user roles, survey permissions, respondent list management, and scheduled export processes to manage data access and operational cadence. | |
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GovNet Communications | Professional Services | 220 | $32M | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2020 | n/a | In 2020 GovNet Communications implemented SmartSurvey on its website. The SmartSurvey implementation delivers Survey and Questionnaire capabilities embedded in the public site to capture structured customer feedback and run targeted questionnaires, supporting marketing and client services business functions for the UK professional services firm. Implementation focused on web-hosted deployment of SmartSurvey with embedded survey widgets, survey authoring and publishing, response collection, and reporting modules. Operational governance centralized survey publishing and review within marketing and client services teams, with web content owners responsible for embed placement and lifecycle management, and role-based access controls used for content management and response visibility. | |
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Professional Services | 200 | $20M | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2020 | n/a |
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Government | 177 | $17M | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2020 | n/a |
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Healthcare | 200 | $50M | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2018 | n/a |
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Government | 22000 | $3.5B | United Kingdom | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2019 | n/a |
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Healthcare | 10 | $1M | Canada | SmartSurvey | SmartSurvey | Survey and Questionnaire | 2016 | n/a |
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Buyer Intent: Companies Evaluating SmartSurvey
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