List of Smiddle Contact Manager Customers
Kyiv, 04073,
Ukraine
Since 2010, our global team of researchers has been studying Smiddle Contact Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smiddle Contact Manager for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smiddle Contact Manager for CRM include: Powszechny Zaklad Ubezpieczen, a Poland based Insurance organisation with 31617 employees and revenues of $14.74 billion, Kaspi Bank, a Kazakhstan based Retail organisation with 3600 employees and revenues of $1.90 billion, UKRSIBBANK BNP Paribas Group, a Ukraine based Banking and Financial Services organisation with 5000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Smiddle Contact Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kaspi Bank | Retail | 3600 | $1.9B | Kazakhstan | Smiddle | Smiddle Contact Manager | CRM | 2020 | n/a |
In 2020, Kaspi Bank implemented Smiddle Contact Manager to manage contact-center interactions and CRM workflows across its Kazakhstan operations. The Smiddle Contact Manager, referenced on Smiddle’s published client list and product descriptions, was applied as a CRM to support customer service and sales business functions, with configuration focused on contact routing, interaction logging, unified customer profiles, and workflow automation consistent with CRM application capabilities. Kaspi Bank Smiddle Contact Manager CRM supported operational coverage concentrated on contact-center operations and CRM-driven customer lifecycle management, aligning interaction management with case handling and sales support processes. Governance was structured around customer service and sales process ownership, with system configuration and CRM workflows orchestrated to formalize interaction handling and case lifecycle management across Kaspi Bank’s Kazakhstan sites.
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Powszechny Zaklad Ubezpieczen | Insurance | 31617 | $14.7B | Poland | Smiddle | Smiddle Contact Manager | CRM | 2022 | n/a |
In 2022, Powszechny Zaklad Ubezpieczen implemented Smiddle Contact Manager as a CRM to support contact center customer interaction management in Poland. Smiddle lists Powszechny Zaklad Ubezpieczen as a referenced customer and the Smiddle Contact Manager was used to support contact-center CRM and customer interaction management according to Smiddle product and client information.
The implementation narrative indicates configuration of core Smiddle Contact Manager capabilities aligned to contact center workflows, including contact management, interaction history and case logging, and an agent-facing interface for handling inbound and outbound interactions. These module selections are inferred from Smiddle product descriptions and the customer listing rather than from a public PZU case study, and the Smiddle Contact Manager name is used to describe the deployed functional stack.
Operational coverage centered on contact center and customer service functions within Powszechny Zaklad Ubezpieczen in Poland, aligning CRM processes with omnichannel interaction handling and telephony-connected workflows typical for CRM deployments. The deployment framed Smiddle Contact Manager as the primary customer interaction system for service representatives and contact center supervisors, supporting day-to-day contact routing, interaction recording and case follow up.
Governance and process changes emphasized standardizing agent workflows, configuring role-based access and instrumenting interaction records to support insurer customer service operations and compliance needs. Rollout and operationalization details are not published publicly, the description focuses on the implemented application, Smiddle Contact Manager, and its role as a CRM for Powszechny Zaklad Ubezpieczen.
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UKRSIBBANK BNP Paribas Group | Banking and Financial Services | 5000 | $1.0B | Ukraine | Smiddle | Smiddle Contact Manager | CRM | 2021 | n/a |
In 2021, UKRSIBBANK BNP Paribas Group deployed Smiddle Contact Manager, a CRM, to centralize customer inquiry records and support contact-center CRM operations in Ukraine. The deployment targeted consolidation of inquiry capture and interaction histories to create a single contact record for customer service agents across the bank's Ukraine operations.
The Smiddle Contact Manager implementation emphasized core CRM capabilities typical for contact-center use, including contact management, case management, interaction logging, routing and queue management, an agent desktop, and reporting and analytics. Module usage is inferred from Smiddle's product pages and client roster, and the implementation narrative reflects functional modules consistent with the CRM category rather than a public Ukrsibbank case study.
Operational coverage was centered on contact-center and customer service teams in Ukraine, with a centralized deployment model to support agent workflows and unified inquiry records. Integrations can be expected to include telephony integration, customer master data repositories and authentication systems as part of the contact-center CRM topology, described as category-aligned integration patterns rather than vendor specific connectors.
Governance and process changes focused on standardizing inquiry handling through role based access control, audit trails, SLA driven escalation paths and standardized workflow templates to reduce variability in contact handling. Smiddle Contact Manager, CRM, was positioned to provide a single system of record for customer inquiries and to orchestrate contact-center operations within UKRSIBBANK BNP Paribas Group's Ukraine footprint.
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