List of Smilee.io Customers
Oulu, 90590,
Finland
Since 2010, our global team of researchers has been studying Smilee.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smilee.io for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smilee.io for Chatbots and Conversational AI include: Etra, a Finland based Distribution organisation with 743 employees and revenues of $292.0 million, Fluidcontrol, a Finland based Distribution organisation with 9 employees and revenues of $3.0 million, Lapin Kumi, a Finland based Automotive organisation with 20 employees and revenues of $2.0 million, Niiralan, a Finland based Retail organisation with 20 employees and revenues of $2.0 million, Verkotan, a Finland based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Smilee.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smilee.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Automobil Norra | Automotive | 10 | $1M | Sweden | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Automobil Norra implemented Smilee.io on their website. Smilee.io is used as a Chatbots and Conversational AI application to provide a customer facing conversational layer on the dealership site and to centralize first line interactions such as inquiries and lead capture.
The implementation centers on a web embedded conversational widget with configured conversation flows, intent driven FAQ automation, guided lead capture forms, and fallback messaging that directs visitors to offline contact channels. Configuration activities documented include response template authoring, session handling rules, and conversational tuning to align automated answers with dealership services and inventory related queries.
Operational ownership is consolidated within the small dealership team, with content updates and dialogue management handled by internal staff rather than a separate IT organization. The Smilee.io deployment follows a lightweight Chatbots and Conversational AI architecture, embedded on the public site to deliver customer engagement and to support sales and customer service touch points.
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Etra | Distribution | 743 | $292M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Etra implemented Smilee.io on its public website. Smilee.io Chatbots and Conversational AI was provisioned to deliver conversational engagement and front-line inquiry handling for the Finland-based distribution company Etra.
The web-deployed Smilee.io instance was configured with conversational workflows including automated FAQs, guided product discovery flows, lead capture forms, and human escalation paths to support customer-facing interactions. Configuration emphasized an embedded web widget with session continuity and rule-driven routing to qualify and direct inbound requests.
Operational scope covered customer service, sales inquiry triage, and website operations, with content and conversation ownership assigned to support and marketing teams. Governance and ongoing maintenance focused on iterative updates to conversation scripts and knowledge content managed through Smilee.io administrative controls, deployed site-wide on etra.fi.
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Fluidcontrol | Distribution | 9 | $3M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Fluidcontrol implemented Smilee.io on its website. Smilee.io was deployed as a Chatbots and Conversational AI solution embedded as a website chat widget to handle customer inquiries and qualify leads.
The Smilee.io implementation emphasizes conversational flow design, automated FAQ handling, lead capture and escalation to human contact, reflecting standard Chatbots and Conversational AI capabilities. Operational ownership is consolidated within Fluidcontrol’s small Finland-based distribution team, routing sales and support inquiries through the website chat interface and centralizing initial customer engagement for the nine-employee organization.
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Kupicare | Healthcare | 5 | $1M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Kupicare deployed Smilee.io on its public website. Kupicare implemented Smilee.io as a Chatbots and Conversational AI application to provide a web-based conversational interface for patient engagement and basic pre-visit triage. The deployment positions Smilee.io as the clinic facing conversational layer for website traffic, connecting visitors to clinic information and initial intake dialogs.
The Smilee.io implementation uses an embedded on-site widget model common to Chatbots and Conversational AI solutions, with a cloud-hosted application delivering conversational flows and a visual conversational builder for configuring dialogs. Operational scope is limited to Kupicare’s public website and patient-facing workflows, aligning the application with front-desk and patient communication functions rather than enterprise back-office systems. Governance and day to day configuration are consistent with a small clinic operating model, with conversational content and routing managed by clinic staff through the Smilee.io administration interface.
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Lapin Kumi | Automotive | 20 | $2M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Lapin Kumi deployed Smilee.io on its public website. Smilee.io functions as the customer-facing conversational layer, categorized as Chatbots and Conversational AI, supporting customer inquiries and basic lead capture on the Finnish automotive aftermarket site.
The implementation uses Smilee.io as a web-embedded conversational widget, consistent with SaaS delivery models for Chatbots and Conversational AI, with configuration focused on intent recognition, scripted conversational flows, FAQ automation, and form-based lead capture. For an organization of 20 employees, this architecture minimizes on-premise footprint and relies on cloud-hosted orchestration and a client-side JavaScript snippet to surface the chat user interface.
Operational responsibility is centered on marketing and customer service teams who manage conversation content, response templates, and escalation rules, with routine updates to dialogue flows to reflect product and service changes on the site. Governance emphasizes content versioning and website widget administration, and the deployment serves Finland-based customers through the company website.
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Retail | 20 | $2M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
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Communications | 5 | $1M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 20 | $2M | Finland | Smilee.io | Smilee.io | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating Smilee.io
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