List of Socrates 360 Customers
Oakington, CB24 3AR,
United Kingdom
Since 2010, our global team of researchers has been studying Socrates 360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Socrates 360 for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Socrates 360 for CRM include: HM Prison and Probation Service United Kingdom, a United Kingdom based Government organisation with 64561 employees and revenues of $7.54 billion, Specsavers Australia, a Australia based Retail organisation with 6000 employees and revenues of $350.0 million, Corrections Victoria, a Australia based Government organisation with 1000 employees and revenues of $150.0 million, Track Group, a United States based Communications organisation with 92 employees and revenues of $37.0 million and many others.
Contact us if you need a completed and verified list of companies using Socrates 360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Socrates 360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Corrections Victoria | Government | 1000 | $150M | Australia | Socrates Software | Socrates 360 | CRM | 2021 | n/a |
In 2021, Corrections Victoria implemented Socrates 360 as a CRM to support engagement and rehabilitation workflows across its custodial estate. Socrates 360 was supplied as the in cell tablet platform across public prisons in Victoria to deliver education, video calling, intervention programmes and local services signposting.
The implementation emphasized prisoner facing learning, communications and staff management capabilities within Socrates 360, including case management and engagement tracking, programme enrollment and scheduled video calling through tablet endpoints. Configuration focused on CRM style engagement and rehabilitation workflows to align learning content, communications and intervention programme delivery with custodial operations.
Deployment architecture centered on in cell tablet provisioning across public prisons in Victoria, covering incarcerated people, custodial staff and facility education teams as the primary operational users. Socrates 360 functions as the CRM layer for coordination of rehabilitation programmes, communication sessions and local services signposting across facilities.
Rollout standardized access to targeted programmes and video calling and aimed to preserve continuity of learning for incarcerated people while supporting staff management of education and intervention schedules. Outcomes reported include expanded access to targeted programmes, video calling and continuity of learning for incarcerated people.
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HM Prison and Probation Service United Kingdom | Government | 64561 | $7.5B | United Kingdom | Socrates Software | Socrates 360 | CRM | 2022 | Bt |
In 2022, HM Prison and Probation Service United Kingdom deployed Socrates 360, a CRM, on in cell tablets at HMP Five Wells to provide prisoner education, communications and access to services. Socrates 360 operated as a contact and service platform for staff and inmates within the UK prison estate, supporting staff facing contact workflows and inmate facing service access.
Implementation encompassed contact and service orchestration and learning management capabilities inferred from the case description, including messaging, voice and video communications, course delivery and news and wellbeing content. The Socrates 360 CRM configuration emphasized staff to service user communication, learner enrollment and content distribution consistent with contact and learning management workflows.
The deployment was implemented on in cell tablet hardware and integrated into the prison network environment, with Bt listed as the systems integrator overseeing delivery and commissioning activities at HMP Five Wells. Operational scope included prison custodial staff and incarcerated users at HMP Five Wells, with functional impact on education delivery, communications, prisoner wellbeing services and staff case contact processes.
Reported outcomes include improved digital skills for prisoners and broader access to education, news and wellbeing services, demonstrating Socrates 360 functioning as a CRM and contact and service platform within the custodial context.
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Specsavers Australia | Retail | 6000 | $350M | Australia | Socrates Software | Socrates 360 | CRM | 2019 | n/a |
In 2019, Specsavers Australia implemented Socrates 360 as its CRM across store-level operations within its national optometry retail network. Deployment focused on in-store use at locations including the Castle Towers store, where staff used Socrates 360 for customer interactions, appointment booking and point-of-sale workflows. Socrates 360 provided customer profile and appointment management, sales and cross-sell workflow support, and service history tracking aligned to the optometry customer journey. Configuration emphasized front-line sales and customer service capabilities, and the implementation was accompanied by on-the-job training in the use of Socrates CRM for eye testing support, sales techniques and customer service procedures. Operational scope impacted retail sales, customer service and clinical appointment processes, with staff training and standardized sales workflows emphasized during rollout. The source notes that cross and up-selling initiatives tied to Socrates 360 helped the Castle Towers store reach and exceed daily targets, and that individual 'Mystery Shopper' scores ranged from 90 to 100 percent, approximately 5 to 10 percent higher than the store average, indicating effective adoption of the CRM in daily sales and service routines.
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Communications | 92 | $37M | United States | Socrates Software | Socrates 360 | CRM | 2022 | n/a |
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