List of SoftWorks AI Customers
New York, 11375, NY,
United States
Since 2010, our global team of researchers has been studying SoftWorks AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoftWorks AI for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoftWorks AI for Intelligent Document Processing include: Genworth Financial, a United States based Insurance organisation with 2700 employees and revenues of $7.40 billion, Enact Mortgage Insurance, a United States based Insurance organisation with 503 employees and revenues of $1.12 billion, Caliber Home Loans, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $900.0 million, Arch Mortgage Insurance Company, a United States based Insurance organisation with 800 employees and revenues of $310.0 million and many others.
Contact us if you need a completed and verified list of companies using SoftWorks AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SoftWorks AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arch Mortgage Insurance Company | Insurance | 800 | $310M | United States | TRUE AI | SoftWorks AI | Intelligent Document Processing | 2020 | n/a |
In 2020 Arch Mortgage Insurance Company implemented SoftWorks AI, deploying the SoftWorks AI Intelligent Document Processing application to automate mortgage loan packet handling and underwriting workflows. The initial engagement included detailed business and process due diligence, documenting the as-is and to-be processes and producing functional requirement specification documents to guide configuration and rollout.
Implementation emphasized automated data extraction and document classification capabilities of SoftWorks AI, with configuration of document ingestion pipelines, optical character recognition, and classification models tailored to mortgage documentation. The solution was also configured to provide workflow guidance and assistive features to orient, train, assist and mentor more junior level underwriters, aligning Intelligent Document Processing outputs with underwriting review tasks.
SoftWorks AI was integrated to run, read and interpret Automated Underwriting Decision results in both Desktop Underwriter and Loan Prospector, creating an operational linkage between document automation and automated underwriting decision engines. Operational scope centered on underwriting and loan operations teams in the United States, with personnel selection favoring experience on Encompass class systems to support downstream loan origination workflows.
Governance activities included formal process improvement recommendations based on identified flaws in existing workflows, the creation of governance artifacts and the handoff of functional requirement specifications to operations. Reported outcomes from the deployment included cutting loan packet processing time by as much as 96 percent through automated data extraction and classification, while the implementation also established new automated review and mentoring workflows for underwriting staff.
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Caliber Home Loans | Banking and Financial Services | 4000 | $900M | United States | TRUE AI | SoftWorks AI | Intelligent Document Processing | 2018 | n/a |
In 2018, Caliber Home Loans implemented SoftWorks AI as an Intelligent Document Processing solution to accelerate mortgage document handling. The deployment automated data extraction and classification of loan documents and cut loan packet processing time by as much as 96 percent, applying SoftWorks AI to core loan packet assembly and review workflows.
The implementation emphasized automated data extraction and document classification capabilities, with SoftWorks AI configured to classify mortgage-specific document types and extract structured fields required for underwriting and closing. Caliber conducted detailed business and process due diligence to develop functional requirement specification documents that defined document types, field mappings, and validation rules.
Operationally the project targeted loan operations and underwriting intake, embedding SoftWorks AI into document processing and packet assembly workflows to reduce manual review steps and accelerate downstream processing. The implementation narrative focuses on end-to-end document ingestion, automated classification, and structured data capture to enable programmatic routing and consumption by downstream loan operations functions.
Governance centered on the functional requirement specification deliverables and process-level alignment between business analysts and operations teams, with control points defined for document validation and exception handling. The program-level result reported was a material reduction in loan packet processing time through automated data extraction and classification using SoftWorks AI.
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Enact Mortgage Insurance | Insurance | 503 | $1.1B | United States | TRUE AI | SoftWorks AI | Intelligent Document Processing | 2019 | n/a |
In 2019, Enact Mortgage Insurance implemented SoftWorks AI as an Intelligent Document Processing solution to automate incoming document intake and extraction. The SoftWorks AI deployment was positioned to reduce manual touch points in mortgage insurance processing and to support operational continuity during distributed work arrangements.
The implementation leveraged core Intelligent Document Processing capabilities including document ingestion, optical character recognition, automated document classification, structured data extraction, and human in the loop validation for exception handling. Configuration emphasized workflow orchestration for underwriting and policy operations, automated routing into downstream processing queues, and rule based validation to accelerate document handoff to business teams.
Governance and rollout focused on operations and underwriting team alignment, establishing review queues and operational SLAs, and training for remote processing scenarios. Enact reported that using SoftWorks AI delivered a competitive advantage and enabled best in class turn times, and when employees began to work from home volumes increased while Enact sustained throughput and did not struggle when many competitors could not keep up.
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Insurance | 2700 | $7.4B | United States | TRUE AI | SoftWorks AI | Intelligent Document Processing | 2020 | n/a |
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