List of SOGEDES.X Call Center Customers
Mannheim, 68309,
Germany
Since 2010, our global team of researchers has been studying SOGEDES.X Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SOGEDES.X Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SOGEDES.X Call Center for Call Center include: Groupama, a France based Insurance organisation with 31600 employees and revenues of $15.00 billion, Neue Zurcher Zeitung, a Switzerland based Media organisation with 400 employees and revenues of $70.0 million, K. Wischnat Automobile, a Germany based Automotive organisation with 27 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using SOGEDES.X Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SOGEDES.X Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Groupama | Insurance | 31600 | $15.0B | France | Sogedes | SOGEDES.X Call Center | Call Center | 2022 | n/a |
In 2022, Groupama deployed SOGEDES.X Call Center as part of its contact center tooling to introduce speech-analytics and quality-management capabilities. The SOGEDES.X Call Center implementation targeted service operations across Europe and was executed to boost customer experience, agent productivity and operational transparency within Groupama's customer service functions.
The deployment used the SOGEDES Xdroid speech-analytics platform to capture and analyze voice interactions, delivering automated transcription, interaction analytics, quality scoring and searchable conversation repositories. SOGEDES.X Call Center was configured to surface dashboards and alerts for quality teams, supporting interaction review workflows and agent coaching processes typical of Call Center systems.
Operational coverage included contact center agent teams, quality assurance, workforce management and customer experience operations across multiple European service sites. The solution was integrated into the existing contact-center solution stack to feed analytics into QA workflows and operational reporting, without reference to specific third party systems.
Governance centered on centralized quality-management practices and analytics-driven QA workflows, enabling structured review cycles and coach-to-agent feedback loops. The implementation narrative emphasizes speech-analytics and quality-management capability adoption, with stated objectives of improving customer experience, raising agent productivity and increasing operational transparency.
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K. Wischnat Automobile | Automotive | 27 | $3M | Germany | Sogedes | SOGEDES.X Call Center | Call Center | 2021 | n/a |
In 2021, K. Wischnat Automobile deployed SOGEDES.X Call Center with vendor SOGEDES to implement an outbound call center solution connected to mobile.de. The deployment targeted Call Center operations to orchestrate sales and outbound campaigns and to integrate CRM records for more than 20,000 dealers across Germany.
The SOGEDES.X Call Center implementation emphasized outbound dialer and campaign management functionality, delivering dialing features, campaign orchestration, and call outcome capture tied to dealer CRM records. Operational coverage focused on sales and contact center agents managing dealer engagement workflows, with synchronized CRM updates and campaign reporting across dealer accounts. The vendor case study reports that the configuration improved sales performance and agent experience in Germany, aligning the application to core sales outreach and contact center processes.
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Neue Zurcher Zeitung | Media | 400 | $70M | Switzerland | Sogedes | SOGEDES.X Call Center | Call Center | 2020 | n/a |
In 2020, Neue Zürcher Zeitung implemented SOGEDES.X Call Center. The deployment is described by SOGEDES as a customer using omnichannel contact-center and customer service technologies to support reader and subscriber interactions in the DACH region, and the implementation is aligned with the Call Center category for subscriber support and contact handling. The vendor listing positions the system as part of the publisher’s subscriber service tooling rather than as a marketing or advertising platform.
Although SOGEDES does not disclose module-level detail for this account, the SOGEDES.X Call Center implementation is inferred to deliver core omnichannel capabilities typical of the Call Center category, including multichannel routing for voice, email, and messaging, an agent workspace for handling subscriber inquiries, queue and skills-based routing, and operational reporting and analytics. Configuration work likely focused on subscriber lifecycle workflows, account lookup and authentication flows, and contact-routing rules that reflect newsroom and subscription service needs. Standard automation patterns such as IVR front-ends and callback scheduling are consistent with the vendor’s omnichannel contact-center positioning and were likely part of the implementation scope.
Public information ties the deployment to reader and subscriber service across the DACH region, indicating operational coverage for Swiss subscriber operations with cross-border support in German-speaking markets. Vendor materials do not list explicit integrations, however the implementation context implies connection points to subscription management, CRM-style customer records, telephony carriers, and messaging channels to centralize contact records and routing logic. Governance appears centered on customer service teams standardizing contact handling workflows and agent tooling, with rollout oriented toward omnichannel agent enablement and unified contact routing, while specific rollout sequencing and outcomes are not disclosed.
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