List of Solarwinds WebHelpdesk Customers
SolarWinds
Building 400 7171 Southwest Parkway,
Austin, 78735, TX,
United States
Austin, 78735, TX,
United States
1 512-682-9300
Professional Services
2107
$853M
Since 2010, our global team of researchers has been studying Solarwinds WebHelpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarwinds WebHelpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarwinds WebHelpdesk for IT Service Management include: Manipal Hospitals, a India based Healthcare organisation with 4500 employees and revenues of $4.50 billion, Hongkong Electric Company, a Hong Kong based Utilities organisation with 1832 employees and revenues of $1.44 billion, SWRI, a United States based Aerospace and Defense organisation with 3129 employees and revenues of $844.0 million, The Anglican Schools Corporation, a Australia based Education organisation with 1952 employees and revenues of $366.0 million, Quotient Sciences, a United Kingdom based Life Sciences organisation with 1300 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarwinds WebHelpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarwinds WebHelpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AHRC Nassau | Professional Services | 1626 | $200M | United States | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2020 | n/a |
In 2020, AHRC Nassau implemented Solarwinds WebHelpdesk as its central IT Service Management platform to support remote help desk operations and ticket lifecycle management. The Solarwinds WebHelpdesk deployment served as the primary ticketing and asset tracking system for the IT organization, underpinning daily support for the reported 3,000 plus user endpoints and computer inventory oversight.
The implementation emphasized core IT Service Management capabilities, including incident and request ticketing, asset and inventory tracking, SLA tracking, and operational reporting. Solarwinds WebHelpdesk was configured to generate and monitor service reports and SLA compliance, and to orchestrate onboarding and offboarding workflows that tied ticket records to account provisioning activities.
Integrations and operational coverage were grounded in explicit administrative practices, with WebHelpdesk used alongside Active Directory, Exchange Online and Office 365 identity and mailbox administration, and with device management and authentication tooling such as Workspace ONE UEM and Duo Security in the operational stack. Governance was handled at the IT coordinator level, with a named lead technical support specialist responsible for ticket triage, vendor coordination, SLA monitoring and regular reporting, and the platform directly supported onboarding, VPN access configuration and secure termination workflows, enabling consistent resolution of hundreds of user inquiries within SLA each month.
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City of Tea Tree Gully Council | Government | 500 | $74M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2014 | n/a |
In 2014 City of Tea Tree Gully Council implemented Solarwinds WebHelpdesk. The Solarwinds WebHelpdesk deployment is the council's IT Service Management platform, used to associate problem tickets with IT assets and to track the history of asset service requests and complaints across the IT function.
The implementation configures asset management as a core module, linking incident and problem tickets to specific configuration items and storing service history and complaints. The Assets Register maintained in Solarwinds WebHelpdesk contains data on size, age, value and remaining life of the network, unit rates for categories of work and materials, the adopted service levels, projections of factors affecting future demand for services, correlation between maintenance and renewal, and data on new assets acquired by Council. The system supports lifecycle management workflows, ticket-based maintenance scheduling, and historical audit trails for asset service activity.
The council also uses a Solarwinds monitoring tool for hardware monitoring alongside the helpdesk to ensure equipment is being utilised efficiently, enabling operational teams to record failures that require immediate repair and to observe utilization trends. This combined tooling underpins routine operations and maintenance activities conducted by the IT department, and it captures recurring failure patterns for planning.
Governance emphasis is on continuous improvement of asset management practices, processes and procedures, with routine maintenance formalized through ticket workflows and regular updates to software as new versions become available. The council reports that the Solarwinds WebHelpdesk implementation has significantly improved its ability to manage IT assets throughout their lifecycle and will support increased maturity in future IT asset management planning.
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Clover | Consumer Packaged Goods | 10 | $1M | South Africa | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2018 | n/a |
In 2018 Clover implemented Solarwinds WebHelpdesk as its IT Service Management platform to centralize ticket logging and incident handling. Solarwinds WebHelpdesk was the focal point for service desk activity, used to log and close tickets generated by network incidents, VPN and firewall faults, VoIP outages, and user support requests handled by the network team.
The deployment emphasized incident management and ticket lifecycle workflows, with configuration tailored to network operations and field technician usage. The implementation captured ticket metadata for routing and escalation, maintained asset and device records for routers, switches, wireless access points, and firewall appliances, and supported technician notes and resolution logging consistent with IT Service Management practices.
Operationally the Solarwinds WebHelpdesk instance operated alongside SolarWinds network monitoring, SNMP and PRTG tools used by the junior network engineer and the broader IT staff. Governance and process controls reflected documented escalation paths to senior managers for firewall and security issues, role based access to firewall devices for escalated changes, and in house training to align technicians to ticketing procedures and change workflows.
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Hongkong Electric Company | Utilities | 1832 | $1.4B | Hong Kong | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2020 | n/a |
In 2020 Hongkong Electric Company implemented Solarwinds WebHelpdesk as its primary IT Service Management application. The deployment was positioned to centralize service desk operations for IT infrastructure teams supporting the utility environment in Hong Kong, with operational coordination from its Admiralty site.
The Solarwinds WebHelpdesk implementation focused on core IT Service Management capabilities, including incident management, service request cataloging, asset tracking and inventory, knowledge base publishing, and SLA and ticket lifecycle tracking. Configuration work emphasized role based access, assignment queues, templated service requests, and knowledge workflows to support first line and escalation tiers.
Deployment architecture was aligned with the companys on premise infrastructure stack, leveraging existing virtualization and server platforms referenced in staffing requirements such as VMware, Windows Server and Red Hat Linux, and storage and backup platforms including EMC, Veritas and Veeam. The implementation was designed to integrate into established operational procedures rather than introduce cloud native services, ensuring compatibility with on site administration and monitoring responsibilities held by the IT infrastructure team.
Governance and operational ownership were structured to align with ITIL informed processes, reflecting the organisations emphasis on ITIL competency in staffing and the reporting hierarchy through the Principal IT Lead. Operational scope covered IT support and infrastructure functions, with workflows and escalation paths adjusted to formalize incident and problem management inside the Solarwinds WebHelpdesk environment.
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Manipal Hospitals | Healthcare | 4500 | $4.5B | India | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2013 | n/a |
In 2013, Manipal Hospitals implemented Solarwinds WebHelpdesk as part of an IT Service Management deployment to formalize network incident handling and ticketing. The engagement supported a six person operations team based in Bangalore, Karnataka, tasked with a core networking project to connect all India Manipal Hospitals branches to central locations, and to sustain 24x7 shift based operations and uptime support.
Solarwinds WebHelpdesk was used primarily for ticket creation, Case ID generation, incident tracking, and follow up workflows, aligning with standard IT Service Management incident lifecycle practices. Operational activities tied to the application included regular extraction of link utilization reports from the Solarwinds Server, monitoring of link up and down states and bandwidth utilization, and creation of trouble tickets for network faults, with configuration management practices such as taking backups of Cisco switches and routers and maintaining updated LAN and WAN network diagrams.
The implementation operated alongside the broader Solarwinds monitoring toolset and a Summit Ticketing system, with monitoring outputs driving ticket creation and escalation into Solarwinds WebHelpdesk and the Summit queue for network related issues. Adjacent controls and tooling mentioned in operational notes included Fortimail for spam blocking and standard network troubleshooting procedures, reflecting an integrated operational stack across monitoring, ticketing, security, and device configuration.
Governance and operational process were structured around ticket driven resolution, with responsibilities to generate, assign and follow up tickets with respective teams until closure, and to meet defined resolution targets. Shift based staffing, continuous monitoring, and routine reporting were emphasized as part of the IT Service Management scope, with the Solarwinds WebHelpdesk instance serving as the central system of record for network incident management.
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Transportation | 143 | $75M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2015 | n/a |
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Life Sciences | 1300 | $300M | United Kingdom | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2018 | n/a |
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Aerospace and Defense | 3129 | $844M | United States | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2022 | n/a |
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Education | 1952 | $366M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2016 | n/a |
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Transportation | 300 | $36M | Singapore | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2016 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Solarwinds WebHelpdesk Coverage
Solarwinds WebHelpdesk is a IT Service Management solution from Solarwinds.
Companies worldwide use Solarwinds WebHelpdesk, from small firms to large enterprises across 21+ industries.
Organizations such as Manipal Hospitals, Hongkong Electric Company, SWRI, The Anglican Schools Corporation and Quotient Sciences are recorded users of
Solarwinds WebHelpdesk for IT Service Management.
Companies using Solarwinds WebHelpdesk are most concentrated in Healthcare, Utilities and Aerospace and Defense, with adoption spanning over 21 industries.
Companies using Solarwinds WebHelpdesk are most concentrated in India, Hong Kong and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Solarwinds WebHelpdesk across Americas, EMEA, and APAC.
Companies using Solarwinds WebHelpdesk range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 30%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of Solarwinds WebHelpdesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Solarwinds WebHelpdesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.