List of Solarwinds WebHelpdesk Customers
Austin, 78735, TX,
United States
Since 2010, our global team of researchers has been studying Solarwinds WebHelpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarwinds WebHelpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarwinds WebHelpdesk for IT Service Management include: Manipal Hospitals, a India based Healthcare organisation with 4500 employees and revenues of $4.50 billion, Hongkong Electric Company, a Hong Kong based Utilities organisation with 1832 employees and revenues of $1.44 billion, SWRI, a United States based Aerospace and Defense organisation with 3129 employees and revenues of $844.0 million, The Anglican Schools Corporation, a Australia based Education organisation with 2000 employees and revenues of $350.0 million, Quotient Sciences, a United Kingdom based Life Sciences organisation with 1300 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarwinds WebHelpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarwinds WebHelpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AHRC Nassau | Professional Services | 1626 | $200M | United States | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2020 | n/a |
In 2020, AHRC Nassau implemented Solarwinds WebHelpdesk as its central IT Service Management platform to support remote help desk operations and ticket lifecycle management. The Solarwinds WebHelpdesk deployment served as the primary ticketing and asset tracking system for the IT organization, underpinning daily support for the reported 3,000 plus user endpoints and computer inventory oversight.
The implementation emphasized core IT Service Management capabilities, including incident and request ticketing, asset and inventory tracking, SLA tracking, and operational reporting. Solarwinds WebHelpdesk was configured to generate and monitor service reports and SLA compliance, and to orchestrate onboarding and offboarding workflows that tied ticket records to account provisioning activities.
Integrations and operational coverage were grounded in explicit administrative practices, with WebHelpdesk used alongside Active Directory, Exchange Online and Office 365 identity and mailbox administration, and with device management and authentication tooling such as Workspace ONE UEM and Duo Security in the operational stack. Governance was handled at the IT coordinator level, with a named lead technical support specialist responsible for ticket triage, vendor coordination, SLA monitoring and regular reporting, and the platform directly supported onboarding, VPN access configuration and secure termination workflows, enabling consistent resolution of hundreds of user inquiries within SLA each month.
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City of Tea Tree Gully Council | Government | 500 | $74M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2014 | n/a |
In 2014 City of Tea Tree Gully Council implemented Solarwinds WebHelpdesk. The Solarwinds WebHelpdesk deployment is the council's IT Service Management platform, used to associate problem tickets with IT assets and to track the history of asset service requests and complaints across the IT function.
The implementation configures asset management as a core module, linking incident and problem tickets to specific configuration items and storing service history and complaints. The Assets Register maintained in Solarwinds WebHelpdesk contains data on size, age, value and remaining life of the network, unit rates for categories of work and materials, the adopted service levels, projections of factors affecting future demand for services, correlation between maintenance and renewal, and data on new assets acquired by Council. The system supports lifecycle management workflows, ticket-based maintenance scheduling, and historical audit trails for asset service activity.
The council also uses a Solarwinds monitoring tool for hardware monitoring alongside the helpdesk to ensure equipment is being utilised efficiently, enabling operational teams to record failures that require immediate repair and to observe utilization trends. This combined tooling underpins routine operations and maintenance activities conducted by the IT department, and it captures recurring failure patterns for planning.
Governance emphasis is on continuous improvement of asset management practices, processes and procedures, with routine maintenance formalized through ticket workflows and regular updates to software as new versions become available. The council reports that the Solarwinds WebHelpdesk implementation has significantly improved its ability to manage IT assets throughout their lifecycle and will support increased maturity in future IT asset management planning.
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Clover | Consumer Packaged Goods | 10 | $1M | South Africa | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2018 | n/a |
In 2018 Clover implemented Solarwinds WebHelpdesk as its IT Service Management platform to centralize ticket logging and incident handling. Solarwinds WebHelpdesk was the focal point for service desk activity, used to log and close tickets generated by network incidents, VPN and firewall faults, VoIP outages, and user support requests handled by the network team.
The deployment emphasized incident management and ticket lifecycle workflows, with configuration tailored to network operations and field technician usage. The implementation captured ticket metadata for routing and escalation, maintained asset and device records for routers, switches, wireless access points, and firewall appliances, and supported technician notes and resolution logging consistent with IT Service Management practices.
Operationally the Solarwinds WebHelpdesk instance operated alongside SolarWinds network monitoring, SNMP and PRTG tools used by the junior network engineer and the broader IT staff. Governance and process controls reflected documented escalation paths to senior managers for firewall and security issues, role based access to firewall devices for escalated changes, and in house training to align technicians to ticketing procedures and change workflows.
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Utilities | 1832 | $1.4B | Hong Kong | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2020 | n/a |
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Healthcare | 4500 | $4.5B | India | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2013 | n/a |
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Transportation | 143 | $75M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2015 | n/a |
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Life Sciences | 1300 | $300M | United Kingdom | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2018 | n/a |
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Aerospace and Defense | 3129 | $844M | United States | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2022 | n/a |
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Education | 2000 | $350M | Australia | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2016 | n/a |
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Transportation | 300 | $36M | Singapore | Solarwinds | Solarwinds WebHelpdesk | IT Service Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Solarwinds WebHelpdesk
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