List of Soprano Connect Customers
North Sydney, 2060, NSW,
Australia
Since 2010, our global team of researchers has been studying Soprano Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Soprano Connect for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Soprano Connect for Customer Engagement include: National Australia Bank, a Australia based Banking and Financial Services organisation with 39240 employees and revenues of $13.55 billion, South East Coast Ambulance Service NHS Foundation Service (SECAmb), a United Kingdom based Healthcare organisation with 3300 employees and revenues of $900.0 million, Acorn Compliance UK, a United Kingdom based Professional Services organisation with 25 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Soprano Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Soprano Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Acorn Compliance UK | Professional Services | 25 | $5M | United Kingdom | Soprano Design | Soprano Connect | Customer Engagement | 2024 | n/a |
In 2024, Acorn Compliance UK implemented Soprano Connect from Soprano Design to deploy a Conversational AI chatbot named Squirrel to automate healthtech onboarding and regulatory tasks within the Customer Engagement category. The deployment targeted NHS focused customers, with an explicit emphasis on accelerating the DTAC compliance journey for vendors seeking access to hospitals and clinics.
Squirrel was configured to deliver conversational intake, guided onboarding workflows, and task orchestration to manage regulatory checklists and DTAC related steps. Configuration work centered on scripted dialog flows, automated task routing, and CRM style contact orchestration to move vendor engagements through compliance gates and onboarding milestones.
This was delivered as a technology and CRM style implementation in the United Kingdom, supporting interactions between healthtech vendors and NHS stakeholder points such as hospitals and clinics. Operational coverage concentrated on vendor onboarding and regulatory handoffs, aligning conversational interactions with the DTAC compliance pathway.
Acorn Compliance UK partnered with Soprano Design to build and roll out the solution, orienting governance around the DTAC compliance journey and onboarding process workflows. During the reported period the implementation saved more than 2,700 staff hours and achieved approximately 37 percent conversion rate.
|
 |
National Australia Bank | Banking and Financial Services | 39240 | $13.6B | Australia | Soprano Design | Soprano Connect | Customer Engagement | 2010 | Telstra |
In 2010, National Australia Bank implemented Soprano Connect in a Customer Engagement role to provide two-factor authentication and secure customer notifications across its Australian banking operations. The rollout targeted messaging-based authentication and notification workflows integrated into NAB's online transaction processes.
Soprano Connect was deployed as a messaging platform delivered via Telstra Integrated Messaging, with explicit use of SMS two-factor authentication and outbound customer notification capabilities. The deployment configured SMS OTP generation and delivery workflows, messaging templates for transaction alerts, and programmatic triggers from banking transaction events to enforce authentication and notify customers.
Telstra served as the integration and delivery partner through Telstra Integrated Messaging, provisioning the messaging gateway and operational connectivity to mobile networks. Operational scope covered NAB online banking channels and customer communications functions, with security and channel teams governing SMS authentication policies and notification templates, and the implementation was stated to strengthen online transaction security for customers.
|
 |
South East Coast Ambulance Service NHS Foundation Service (SECAmb) | Healthcare | 3300 | $900M | United Kingdom | Soprano Design | Soprano Connect | Customer Engagement | 2023 | Bt |
In 2023 South East Coast Ambulance Service NHS Foundation Service implemented Soprano Connect, deploying a Soprano Design powered smart messaging solution in the Customer Engagement category delivered in partnership with BT. The implementation targeted critical messaging for emergency response, using Soprano Connect to issue confirmations and to enable two way SMS interactions with callers to improve real time response accuracy.
The configuration emphasized confirmation messaging and two way SMS capability, with explicit functionality to allow callers to cancel responses and to provide status updates back to dispatch. Soprano Connect was configured to support incident management workflows, automated outbound confirmations, and inbound message handling for caller initiated cancellations and updates.
Operationally the solution was embedded into ambulance dispatch workflows supporting emergency call handling and dispatch coordination across southeast England, with the Trust using the messaging stream to reroute ambulances and refine dispatch decisions. The rollout focused on call handlers and operations teams responsible for incident triage, integrating messaging touch points into existing response processes rather than introducing new clinical systems.
Delivery was executed in partnership with BT and positioned as a critical messaging incident management use case for the Trust, with Soprano Connect functioning as the Customer Engagement platform for emergency notifications. The implementation helped reroute ambulances and delivered approximately £400,000 in avoided costs as reported by the Trust, reflecting direct operational benefits from improved caller engagement and dispatch accuracy.
|
Buyer Intent: Companies Evaluating Soprano Connect
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||