List of SoundThinking CrimeTracer Customers
Fremont, 94538, CA,
United States
Since 2010, our global team of researchers has been studying SoundThinking CrimeTracer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoundThinking CrimeTracer for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoundThinking CrimeTracer for Analytics and BI include: Cobb County, GA, a United States based Government organisation with 4461 employees and revenues of $473.0 million, City of South Bend, Indiana, a United States based Government organisation with 1000 employees and revenues of $368.0 million, Cobb County, GA Police Department, a United States based Government organisation with 700 employees and revenues of $150.0 million, City of East Palo Alto, a United States based Government organisation with 115 employees and revenues of $44.0 million and many others.
Contact us if you need a completed and verified list of companies using SoundThinking CrimeTracer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SoundThinking CrimeTracer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of East Palo Alto | Government | 115 | $44M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CrimeTracer | Analytics and BI | 2023 | n/a |
In 2023, the City of East Palo Alto deployed SoundThinking CrimeTracer to support investigative search and link-analysis across local public safety investigations. SoundThinking CrimeTracer is classified as Analytics and BI and was implemented to find connections between people, addresses and vehicles while accelerating investigative lead generation with advanced search capabilities. The agency participated in beta testing of CrimeTracer's generative AI search to speed lead generation, extending the application beyond standard link-analysis into AI-powered investigative search workflows. Implementation centered on investigative search and link-analysis modules used by the agency's investigative teams to surface leads, and the vendor quoted faster, easier access to actionable investigative leads following CrimeTracer adoption.
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City of South Bend, Indiana | Government | 1000 | $368M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CrimeTracer | Analytics and BI | 2024 | n/a |
In 2024 City of South Bend implemented SoundThinking CrimeTracer as part of its Analytics and BI tooling, deploying the SoundThinking CrimeTracer capability to support investigative search and patrol analytics. The vendor lists South Bend as a SafetySmart customer, and vendor materials indicate the city uses SoundThinking products to support patrol operations and data driven policing in Indiana.
CrimeTracer usage is inferred from the SafetySmart listing and described platform integrations, indicating deployment of investigative search and analytics modules typical of this category. The implementation likely emphasizes searchable incident records, geospatial incident mapping, time based filtering and analyst dashboards for case development, consistent with Analytics and BI functionality.
Operational coverage centers on patrol operations and investigative units within the South Bend Police Department, integrating CrimeTracer with the SafetySmart platform feeds to augment incident data and support evidence review workflows. Governance and operational alignment focus on instrumenting investigative workflows and patrol analytics to enable data driven policing, as described by the vendor.
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Cobb County, GA | Government | 4461 | $473M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CrimeTracer | Analytics and BI | 2019 | n/a |
In 2019, Cobb County, GA adopted SoundThinking CrimeTracer within its Analytics and BI environment to unify computer aided dispatch and records management system data and multi‑agency records. The deployment targeted accelerating investigations and linking suspects across jurisdictions to improve investigative outcomes.
The implementation leveraged CrimeTracer's investigative analytics and record linkage capabilities to surface leads and consolidate incident timelines across heterogeneous CAD and RMS feeds. Configurations emphasized entity resolution, cross‑record matching, and investigative visualization to reduce manual correlation, and module usage is explicitly referenced in the vendor case study.
Integrations were centered on ingesting CAD and RMS records from county systems and collaborating agencies to create a unified investigative index used by operations and detective bureaus. Operational coverage focused on Cobb County law enforcement and multi‑jurisdictional case linking across Georgia, enabling investigators to query consolidated records across agencies.
Cobb County reports that SoundThinking CrimeTracer surfaced critical leads including a 2019 homicide case and that the deployment contributed to markedly improved clearance rates as noted in the case study. Governance emphasized centralizing investigative leads and standardizing case linkage workflows to support sustained cross-agency collaboration.
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Government | 700 | $150M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CrimeTracer | Analytics and BI | 2022 | n/a |
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Buyer Intent: Companies Evaluating SoundThinking CrimeTracer
- Carrefour, a France based Retail organization with 234750 Employees
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