List of Spearline Voice Assure Customers
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Since 2010, our global team of researchers has been studying Spearline Voice Assure customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Spearline Voice Assure for Quality Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Spearline Voice Assure for Quality Management include: Salesforce, a United States based Professional Services organisation with 76453 employees and revenues of $37.90 billion, Atos, a France based Professional Services organisation with 78100 employees and revenues of $10.54 billion, Zoom, a United States based Communications organisation with 7412 employees and revenues of $4.67 billion, Hutchison 3G UK, a United Kingdom based Communications organisation with 4800 employees and revenues of $2.71 billion and many others.
Contact us if you need a completed and verified list of companies using Spearline Voice Assure, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Spearline Voice Assure customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atos | Professional Services | 78100 | $10.5B | France | Cyara | Spearline Voice Assure | Quality Management | 2019 | n/a |
In 2019, Atos deployed Spearline Voice Assure to monitor globally-distributed access numbers as part of its Quality Management efforts for telecom and contact center connectivity. The deployment was explicitly telecom and contact-center focused and operated at a global scope to provide continuous external monitoring of dialable access points.
Spearline Voice Assure was configured to run automated in-country test calls, capturing connectivity and audio-quality telemetry across international access numbers. The implementation emphasized audio-quality measurement and objective scoring, enabling reproducible voice quality metrics and pass fail detection for call paths.
Operational responsibility rested with contact center operations and network operations teams, with the system feeding objective audio-quality data into operational workflows for incident identification and triage. The deployment covered globally-distributed access numbers rather than being limited to a single region or site, positioning Spearline Voice Assure as a global Quality Management tool for voice services.
Governance changes centralized use of objective audio-quality metrics to enforce SLAs and to prioritize remediation, and the program reported reduced mean time to restore by an estimated 30 to 45 minutes per incident. Spearline Voice Assure provided Atos with consistent, auditable voice quality measurements to support SLA enforcement and faster incident resolution.
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Hutchison 3G UK | Communications | 4800 | $2.7B | United Kingdom | Cyara | Spearline Voice Assure | Quality Management | 2013 | n/a |
In 2013, Hutchison 3G UK implemented Spearline Voice Assure. Spearline Voice Assure was introduced as a Quality Management application to centralize voice quality monitoring across Three's voice operations and contact center functions.
The deployment focused on core voice quality capabilities common to the Quality Management category, including synthetic call testing, live call monitoring, IVR path validation, threshold based alerting, and centralized reporting for operational teams. Spearline Voice Assure was configured to provide consolidated dashboards and scheduled reports to support operational monitoring and troubleshooting workflows.
Delivery oversight and project governance were led through Wipro Technologies, with project management practices that mirrored Hutchison 3G UK standards for scope, RAID tracking, change requests, and controlled change windows. Implementation included preparation of operational documentation and checklists to enable formal transition into operations and to support post implementation review and lessons learned capture.
Operational scope centered on contact center and voice network teams within the United Kingdom, integrating voice quality instrumentation into existing operational processes and incident management workflows. The program emphasized governance and process handover, with controls for monitoring, escalation, and operational ownership built into the rollout plan.
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Salesforce | Professional Services | 76453 | $37.9B | United States | Cyara | Spearline Voice Assure | Quality Management | 2021 | n/a |
In 2021, Salesforce deployed Spearline Voice Assure as part of a global Quality Management initiative focused on CRM and telephony operations. The deployment prioritized proactive phone number testing worldwide to detect unreported connectivity issues and to provide continuous visibility into voice channel health.
Spearline Voice Assure was configured to execute automated phone number tests, centralize reporting, and surface alerts for call path failures and carrier performance exceptions. The implementation emphasized testing, reporting, and alerting capabilities that align with Quality Management workflows, and it was tuned to support CRM and telephony focused operational processes to reduce customer wait and resolution times.
Operational coverage centered on global contact center and customer service operations, enabling data driven management of carrier performance through routine reports and escalation workflows. Governance changes included formalizing carrier performance review processes and instrumenting dashboards for monthly connection rate tracking, supporting Salesforce in maintaining a monthly connection rate of at least 99 percent.
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Communications | 7412 | $4.7B | United States | Cyara | Spearline Voice Assure | Quality Management | 2020 | n/a |
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