List of Splashtop Remote Support Customers
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United States
Since 2010, our global team of researchers has been studying Splashtop Remote Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Splashtop Remote Support for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Splashtop Remote Support for Remote Monitoring and Management include: Virginia Tech, a United States based Education organisation with 14000 employees and revenues of $1.34 billion, Bill Miller Bar-B-Q, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $250.0 million, Munster Business Equipment Ireland, a Ireland based Professional Services organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Splashtop Remote Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Splashtop Remote Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bill Miller Bar-B-Q | Leisure and Hospitality | 1000 | $250M | United States | Splashtop | Splashtop Remote Support | Remote Monitoring and Management | 2020 | n/a |
In 2020, Bill Miller Bar-B-Q implemented Splashtop Remote Support, deploying Splashtop SRS Premium after a February 2020 purchase to centrally manage nearly 1,000 POS terminals and corporate endpoints. The implementation is categorized under Remote Monitoring and Management and was led by the restaurant chain IT support team to provide enterprise remote access and endpoint control across store and corporate sites.
Splashtop Remote Support was configured to deliver high-performance remote sessions for both training and break and fix workflows, and to provide unattended endpoint management typical of Remote Monitoring and Management platforms. The deployment emphasized PCI capable security controls for POS environments as part of the Splashtop SRS Premium feature set, aligning remote support practices with cardholder data protection needs.
Operational coverage included store POS terminals and corporate desktops across the United States, with IT support technicians using remote sessions to reduce on site visits. The purchase completed in February 2020 and the rollout concentrated on session reliability and secure access for frontline and back office support use cases.
Reported outcomes from the deployment included improved session performance for training and resolution workflows, reduced travel for technicians to stores, and cost reduction greater than 45 percent compared with the prior remote tool, reflecting both operational and procurement impacts.
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Munster Business Equipment Ireland | Professional Services | 25 | $4M | Ireland | Splashtop | Splashtop Remote Support | Remote Monitoring and Management | 2020 | n/a |
In 2020, Munster Business Equipment Ireland implemented Splashtop Remote Support to reduce costly on-site visits during the COVID-19 period. The deployment targeted the company’s managed print services business and enabled remote management of about 500 customer devices, shifting core support workflows to a remote-first posture.
Splashtop Remote Support was provisioned as a Remote Monitoring and Management solution for the six-person support team, providing remote access and unattended device management capabilities aligned with the category. Configuration emphasized persistent agent deployment on customer devices and session-based support to allow rapid diagnostics, session logging and remote file transfer during live troubleshooting.
Operational rollout focused on enabling the small support team to handle a higher volume of remote service sessions and to eliminate numerous unnecessary site visits. Support governance was adjusted to prioritize remote triage and remote remediation workflows, and the deployment is described as improving profitability and customer satisfaction by reducing travel and on-site labor for routine repairs.
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Virginia Tech | Education | 14000 | $1.3B | United States | Splashtop | Splashtop Remote Support | Remote Monitoring and Management | 2019 | n/a |
In 2019 Virginia Tech CALS adopted Splashtop Remote Support to enable its small IT team to remotely manage and support over 2,200 devices across roughly 140 sites. Splashtop Remote Support, a Remote Monitoring and Management application, was provisioned to provide persistent remote access and session-based troubleshooting across the college's distributed endpoints. The program targeted endpoint support and field technician workflows within the College of Agriculture and Life Sciences.
The implementation centered on deploying persistent clients to endpoints to permit unattended remote connections and technician-initiated sessions. Configuration included centralized user and group management and enforcement of two factor authentication for administrative access, controls consistent with standard Splashtop Remote Support capabilities. The deployment supported more than 9,000 remote connections in under three years, indicating sustained operational adoption.
Operational coverage focused on IT service management and desktop support, consolidating remote support for staff and departmental devices across about 140 sites. Governance adjustments introduced standardized access controls, role based group assignments, and enforced authentication policies to reduce on site visits and tighten administrative access. The small IT team managed the environment centrally, using the application to orchestrate technician support workflows and schedule remote interventions.
Virginia Tech reported explicit outcomes including reduced travel for technicians and increased technician productivity, with cost and persistent clients cited as key benefits. The university highlighted enforced two factor authentication and user and group management as principal controls implemented with Splashtop Remote Support. The case documents a focused Remote Monitoring and Management deployment tailored to operational support for a large research university college.
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