List of Splicecom Vision Call Centre Customers
Chorleywood, WD3 5EX,
United Kingdom
Since 2010, our global team of researchers has been studying Splicecom Vision Call Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Splicecom Vision Call Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Splicecom Vision Call Centre for Call Center include: Citizens Advice, a United Kingdom based Non Profit organisation with 7000 employees and revenues of $3.30 billion, Rendall and Rittner, a United Kingdom based Construction and Real Estate organisation with 1100 employees and revenues of $180.0 million, St Luke's Hospice Plymouth, a United Kingdom based Non Profit organisation with 200 employees and revenues of $30.0 million, Toowoomba Wellcamp Airport Australia, a Australia based Transportation organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Splicecom Vision Call Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Splicecom Vision Call Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citizens Advice | Non Profit | 7000 | $3.3B | United Kingdom | Splicecom | Splicecom Vision Call Centre | Call Center | 2014 | Cuckoo Broadband |
In 2014, Citizens Advice implemented Splicecom Vision Call Centre as part of a SpliceCom S8025 on MAP deployment at the Chelmsford CAB site. The deployment used Splicecom Vision Call Centre together with SpliceCom S8025 on MAP hardware to address adviser services call handling and inbound advice interactions.
The implementation deployed Splicecom Vision Business Management modules, specifically Vision Reports and Vision Record, to provide call reporting and call recording capabilities inside Call Center operations. These components were configured to support agent call workflows, adviser queuing and management reporting, and centralized call control and recording.
Deployment and provisioning were performed by Cuckoo Broadband, and operational scope was the Chelmsford CAB in the United Kingdom where adviser services handle customer and advice calls. The case study names Vision Reports and Vision Record rather than explicitly naming Vision Call Centre, so Splicecom Vision Call Centre usage is inferred from the deployed Vision suite.
Reported outcomes included improved agent productivity and enhanced reporting driven by Vision Reports and Vision Record, with configuration emphasis on call recording and management reporting for adviser case handling. The implementation aligns Citizens Advice Splicecom Vision Call Centre Call Center functionality with adviser service workflows and operational reporting needs.
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Rendall and Rittner | Construction and Real Estate | 1100 | $180M | United Kingdom | Splicecom | Splicecom Vision Call Centre | Call Center | 2012 | n/a |
In 2012, Rendall and Rittner deployed Splicecom Vision Call Centre as part of its enterprise telephony estate. The Splicecom Vision Call Centre implementation was positioned to support the companys UK head office and nationwide offices, covering service desk operations and onsite staff communications across the corporate property and facilities environment.
Splicecom Vision Call Centre was configured to deliver standard call center capabilities including automatic call distribution, interactive voice response and supervisor console functionality, together with real time and historical call reporting for operational monitoring. The deployment emphasized contact routing and agent state management to support internal service desk workflows and external customer contact handling, aligning call handling policies with existing service desk processes.
The Splicecom Vision Call Centre instance was implemented alongside Splicecom telephone systems and handsets and integrated with Splicecom Maximiser for call logging and reporting. Provisioning and user directory services were aligned with the corporate Active Directory environment to streamline extension assignment and user authentication, and the telephony estate coexisted with Microsoft Teams and Teams Voice components managed by the IT team.
Operational governance for the Splicecom Vision Call Centre was maintained through the existing Service Desk and Change Advisory Board processes, with handset provisioning, user onboarding and ongoing configuration changes controlled by IT operations. Day to day support and escalation of the Call Center environment were handled by the Service Desk, ensuring telephony configuration and contact handling rules were aligned with property management and service delivery workflows.
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St Luke's Hospice Plymouth | Non Profit | 200 | $30M | United Kingdom | Splicecom | Splicecom Vision Call Centre | Call Center | 2012 | Three Cherries |
In 2012 St Luke's Hospice Plymouth deployed Splicecom Vision Call Centre alongside a SpliceCom Maximiser OS rollout across three hospice sites in South West England, with system integrator Three Cherries delivering the project. The deployment established a unified telephony footprint across the estate and centralized call handling under a single vendor architecture.
The organisation implemented SpliceCom Vision Business Management for historical call reporting and integrated call recording to centralize communications data and support quality review. The full application name Splicecom Vision Call Centre is associated with this implementation through the Vision Business Management and recording components, and the use of the Vision Call Centre module is inferred from those installations to support queue handling, agent monitoring, and reporting workflows common to Call Center deployments.
Architecturally the rollout centered on Maximiser OS across three sites, with Vision Business Management serving as the historical reporting layer and an integrated recording subsystem capturing calls for compliance and review. The implementation impacted call handling, reporting, and recording functions within healthcare operations at St Luke's Hospice Plymouth and aimed to unify communications and reduce telephony costs.
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Transportation | 60 | $6M | Australia | Splicecom | Splicecom Vision Call Centre | Call Center | 2014 | n/a |
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