List of Square Systems Opinion8 Customer Engagement Customers
Bristol, BS7 8AF,
United Kingdom
Since 2010, our global team of researchers has been studying Square Systems Opinion8 Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Square Systems Opinion8 Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Square Systems Opinion8 Customer Engagement for Customer Engagement include: Western Power Distribution (South Wales), a United Kingdom based Utilities organisation with 6556 employees and revenues of $2.29 billion, Ventrica, a United Kingdom based Professional Services organisation with 800 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using Square Systems Opinion8 Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ventrica | Professional Services | 800 | $210M | United Kingdom | Square Systems | Square Systems Opinion8 Customer Engagement | Customer Engagement | 2017 | n/a |
In 2017, Ventrica implemented Square Systems Opinion8 Customer Engagement to run Voice of the Customer programmes within its outsourced contact centre operations. The deployment positioned Square Systems Opinion8 Customer Engagement as the primary platform for capturing multichannel customer feedback to support customer experience improvement efforts.
The implementation used multi-channel automated survey capabilities inferred from reported kiosk use and multi-channel survey activity, with likely web, IVR and SMS capture channels aligned to the Customer Engagement category. Functional configuration focused on survey scripting, automated distribution and response collection, plus feedback tagging and routing to contact centre quality and management teams for follow up.
The rollout operated across Ventrica’s contact centre environment, supporting voice channel surveys and in-person kiosk feedback capture, and channeling customer comments into quality assurance and agent performance workflows. Operational coverage centered on customer experience, contact centre supervision and agent coaching use cases rather than back office functions.
VoC programme governance concentrated on ongoing survey campaign management and translating feedback into actionable items for agent coaching and process adjustments. Reported outcomes included better measurement of customer satisfaction and the generation of actions aimed at improving agent performance.
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Western Power Distribution (South Wales) | Utilities | 6556 | $2.3B | United Kingdom | Square Systems | Square Systems Opinion8 Customer Engagement | Customer Engagement | 2015 | n/a |
In 2015 Western Power Distribution (South Wales) implemented Square Systems Opinion8 Customer Engagement as a UK deployment focused on customer communications, IVR and reporting. The project delivered an automated customer contact solution and a reporting portal, actions the customer credited with reducing dependency on external organisations, and the implementation is identified under the Customer Engagement category.
The deployment used core Opinion8 capabilities inferred from vendor testimony, including IVR orchestration, contact automation and an integrated reporting module. Configuration work centered on IVR call flows and automated outbound and inbound contact workflows, while the reporting portal consolidated operational telemetry and contact performance data to support internal customer communications processes.
Operational coverage targeted customer communications and contact center functions across the UK footprint, with the Square Systems Opinion8 Customer Engagement solution positioned to centralize contact orchestration and internal reporting ownership. Governance and process changes emphasized internalizing contact management and reporting, moving responsibilities inhouse to reduce reliance on third party providers.
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