List of Stone Edge Customers
King of Prussia, 19406, PA,
United States
Since 2010, our global team of researchers has been studying Stone Edge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Stone Edge for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Stone Edge for Order Management include: Grays, a Australia based Retail organisation with 400 employees and revenues of $82.0 million, Avept, Inc., a United States based Distribution organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Stone Edge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Stone Edge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avept, Inc. | Distribution | 25 | $2M | United States | Stone Edge | Stone Edge | Order Management | 2013 | n/a |
In 2013, Avept, Inc. implemented Stone Edge as its centralized Order Management application. The deployment positioned Stone Edge to consolidate order capture across online storefronts and manual channels, bringing sales, phone order entry, returns, exchanges, and customer service interactions into a single operational workflow.
Stone Edge was configured to support order entry and phone order placement, concurrent session handling for high agent load, and comprehensive correspondence logging. Implemented functional capabilities included order capture, customer communication records, returns and exchanges processing, fitment research workflows to resolve buyer discrepancy and fitment issues, and documented filing and research processes used by agents.
The implementation integrated Stone Edge with ChannelAdvisor and Magento to synchronize online orders and channel inventory, preserving ChannelAdvisor and Magento as active e-commerce endpoints. Operational coverage focused on the customer service and sales teams, who handled multiple phone lines, email and online chat, and operated 35 to 50 internet windows concurrently while researching correct fitment and managing irate buyers.
Governance emphasized documenting all correspondence, observing three points of contact for dispute resolution, and standardizing workflows for filing, researching, resolving discrepancies, and providing buyer consolation. Stone Edge served as the audit trail and operational hub linking order transactions to customer service actions, supporting Avept, Inc. Order Management and customer support functions.
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Grays | Retail | 400 | $82M | Australia | Stone Edge | Stone Edge | Order Management | 2015 | n/a |
In 2015, Grays implemented Stone Edge ORDER Manager in an Order Management deployment to centralize order processing and stock control. The Stone Edge implementation at Grays was delivered as the Enterprise version 5.612 of Stone Edge and was positioned to manage order capture, fulfillment orchestration, inventory allocation, returns processing and drop-ship reconciliation within the retailer's operational stack.
Configuration and functional scope included standard Order Management capabilities such as sales order processing, receiving stock and reconciliation of received items, processing refunds and returns, and maintaining a claims register. Functional workflows reflected accounting touchpoints, including generation of accounts payable reports, rebate identification and reconciliation tied to purchase orders, and support for accrual and month end journal activity as part of financial close processes.
The deployment was integrated with the retailer's ERP environment, specifically Microsoft Dynamics AX 4.0, to align inventory status and financial posting for accounts payable and general ledger reconciliation. Operational coverage focused on finance, stock control, purchasing and warehouse operations at Grays, with day to day execution handled by accounting and operations staff based in Sydney, Australia.
Governance and process changes emphasized tighter month end routines and reconciliations, including fixed asset and balance sheet reconciliation support from accounting staff. Operational ownership rested with the finance and stock control teams, with the assistant accountant role providing ongoing transaction processing, claims follow up and reporting to the manager accountant as part of the rollout and steady state operations.
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Buyer Intent: Companies Evaluating Stone Edge
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