List of Subex Business Assurance Customers
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Since 2010, our global team of researchers has been studying Subex Business Assurance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Subex Business Assurance for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Subex Business Assurance for Governance, Risk and Compliance include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, MTN Group, a South Africa based Communications organisation with 19295 employees and revenues of $10.52 billion, Umniah, a Jordan based Communications organisation with 1400 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Subex Business Assurance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Subex Business Assurance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Subex | Subex Business Assurance | Governance, Risk and Compliance | 2017 | n/a |
In 2017 British Telecom engaged Subex under a multi-year framework to deploy and operate ROC Business Assurance capabilities using Subex Business Assurance in the Governance, Risk and Compliance category. The engagement was structured as a managed services program covering both UK and global operations, with a contractual framework spanning multiple years to sustain operational assurance.
The implementation concentrated on interconnect billing and settlements, revenue assurance and event integrity, with Subex Business Assurance configured to deliver consolidated assurance visibility across those domains. Functional capabilities included rules-driven revenue assurance workflows, settlement reconciliation and event integrity validation to surface billing exceptions and settlement discrepancies, and the solution was configured to support continuous monitoring and incident escalation aligned to telecom billing processes.
Operational coverage extended across domestic and international operations, where the program provided managed services and centralized assurance visibility for BT's international product lines. Governance shifted toward a service managed model, with Subex operating ROC Business Assurance capabilities under the framework to protect revenues and improve billing and settlement integrity as stated in the contract.
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MTN Group | Communications | 19295 | $10.5B | South Africa | Subex | Subex Business Assurance | Governance, Risk and Compliance | 2012 | n/a |
In 2012, MTN Group selected Subex Business Assurance to deploy ROC Revenue Assurance and ROC Fraud Management across 14 MTN networks in Africa and the Middle East. The Subex Business Assurance implementation targeted revenue protection and fraud detection within Governance, Risk and Compliance capabilities across the group, aligning assurance objectives with operational control frameworks.
The rollout was executed in phases from a central program office, delivering a multi-country implementation model that enabled standardized configuration and scalable expansion across markets. Functional modules included ROC Revenue Assurance for leakage detection and revenue reconciliation workflows, and ROC Fraud Management for real-time fraud monitoring, case management, and alerting, supported by policy and rule engines, automated exception workflows, and centralized reporting typical of Governance, Risk and Compliance solutions.
Operational coverage spanned 14 MTN networks across Africa and the Middle East, bringing revenue assurance, fraud operations, and finance stakeholders under a consistent assurance practice. Governance was reoriented to a centralized program office to manage phased rollouts, enforce configuration standards, and coordinate cross-border analytics and reporting, with the explicit objective of strengthening revenue protection and improving fraud detection across MTN Group.
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Umniah | Communications | 1400 | $700M | Jordan | Subex | Subex Business Assurance | Governance, Risk and Compliance | 2019 | n/a |
In 2019, Umniah implemented Subex Business Assurance as part of its Governance, Risk and Compliance program. The deployment used a Hadoop based ROC Revenue Assurance platform to enable near real time revenue assurance, scalability and lower TCO for the Jordanian operator.
Deployment focused on revenue assurance workflows spanning billing reconciliation, usage integrity analytics and interconnect and wholesale billing controls. The Subex Business Assurance implementation emphasized big data ingestion, reconciliation engines, rules based exception management and analytics to detect discrepancies across rating, mediation and billing flows. Configuration centered on scalable data pipelines and policy driven rule sets to accommodate rapid service growth.
Operational scope included Umniah revenue assurance, billing and interconnect teams in Jordan, with governance adjusted to improve visibility and compliance during expansion. Rollout established exception handling and case management processes for finance and wholesale operations and defined escalation paths to resolve reconciliation items. The overall implementation aimed to provide near real time monitoring and scalable analytics while improving visibility and compliance.
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