List of SurrealDB Agentic and Gen AI Customers
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Since 2010, our global team of researchers has been studying SurrealDB Agentic and Gen AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SurrealDB Agentic and Gen AI for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SurrealDB Agentic and Gen AI for Generative AI Platforms include: Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, PolyAI, a United Kingdom based Professional Services organisation with 140 employees and revenues of $14.0 million, DigitalKin France, a France based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SurrealDB Agentic and Gen AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SurrealDB Agentic and Gen AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DigitalKin France | Professional Services | 10 | $1M | France | SurrealDB | SurrealDB Agentic and Gen AI | Generative AI Platforms | 2024 | n/a |
In 2024, DigitalKin France implemented SurrealDB Agentic and Gen AI to build an agentic mesh that unifies document, relational, graph, and vector memory and to provide multi-tenant agent memory and real-time state for AI agents. The deployment uses SurrealDB Agentic and Gen AI as a Generative AI Platforms solution focused on AI agent development and is based in France.
The implementation consolidated multiple storage modalities into functional modules including document storage, relational records, graph memory, and vector embeddings, all orchestrated within the agentic mesh. Namespace tenancy was configured to enable tenant separation and multi-tenant agent memory, while push-driven live queries were implemented to synchronize user interfaces and maintain real-time agent state.
Architecturally the deployment prioritized an in-database agent memory pattern with local vector readiness and graph traversal capability, creating a clear path to graph and vector memory readiness without introducing external vector stores. The configuration supports faster iteration loops for AI agent development by surfacing live state and persistent agent memory within the same SurrealDB Agentic and Gen AI environment.
Governance was organized around namespace tenancy to segment tenants and control access to agent memories, and workflow changes centered on push-driven synchronization to reduce manual state reconciliation. Operational scope is concentrated on AI agent development process areas in France, with the agentic mesh enabling multi-tenant development and synchronized UIs for testing and iteration.
The deployment explicitly enabled namespace tenancy, push-driven live queries for synchronized UIs, faster iteration loops, and a clear path to graph and vector memory readiness, positioning SurrealDB Agentic and Gen AI as the Generative AI Platforms backbone for DigitalKin France's AI agent development activities.
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PolyAI | Professional Services | 140 | $14M | United Kingdom | SurrealDB | SurrealDB Agentic and Gen AI | Generative AI Platforms | 2025 | n/a |
In 2025, PolyAI integrated SurrealDB Agentic and Gen AI to enable low-latency retrieval augmented generation for its Agent Studio conversational product. PolyAI implemented SurrealDB Agentic and Gen AI as a Generative AI Platforms component to bring enterprise knowledge bases into voice and chat workflows supporting customer service and CX.
The implementation concentrated on vector search and RAG pipeline capabilities, including embeddings indexing, real-time retrieval, and low-latency lookup. SurrealDB Agentic and Gen AI delivered approximately 30ms vector lookup latency, enabling inference-stage retrieval suitable for streaming conversational responses.
Integration work allowed enterprise customers to bring their own knowledge bases into Agent Studio for both voice and chat conversational AI, with operational coverage in the United Kingdom and globally. The deployment preserved full data ownership, maintaining customer custody of knowledge assets while surfacing those assets in runtime retrieval.
Governance and rollout emphasized data ownership and access controls to support bring-your-own-knowledge-base operational patterns, aligning ingestion and retrieval policies with customer service and CX workflows. The integration demonstrated SurrealDB Agentic and Gen AI suitability for real-time generative AI pipelines within PolyAI’s Agent Studio architecture.
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Verizon | Communications | 99400 | $134.8B | United States | SurrealDB | SurrealDB Agentic and Gen AI | Generative AI Platforms | 2024 | n/a |
In 2024, Verizon implemented SurrealDB Agentic and Gen AI in the Generative AI Platforms category to build a generative AI assistant for field service operations. The deployment targeted 10,000 field technicians in the United States and consolidated documentation, outage updates, and troubleshooting workflows into a single operational platform. The program focused on delivering real time knowledge access and agentic assistance to accelerate frontline decision making.
SurrealDB Agentic and Gen AI was configured to unify technical manuals, outage communications, and step by step troubleshooting guidance, enabling retrieval augmented conversational workflows and agentic orchestration consistent with Generative AI Platforms. Functional capabilities implemented included knowledge retrieval, conversational assistant interfaces, and automated workflow prompts that guide diagnosis and resolution for field technicians. The implementation emphasized in workflow contextual guidance to reduce friction in service execution and support standard operating procedures.
Operational coverage centered on Verizon field service and operations across the United States, where the SurrealDB Agentic and Gen AI assistant was embedded into technician workflows and onboarding processes. Governance focused on knowledge curation and content lifecycle to ensure consistent responses within the platform and to align content updates with operational change. According to the case study, technicians experienced 40% faster issue resolution and a 50% reduction in onboarding time, outcomes that improved frontline productivity and customer retention.
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Buyer Intent: Companies Evaluating SurrealDB Agentic and Gen AI
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