List of SurrealDB Cloud Customers
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Since 2010, our global team of researchers has been studying SurrealDB Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SurrealDB Cloud for Database Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SurrealDB Cloud for Database Management include: Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, PolyAI, a United Kingdom based Professional Services organisation with 140 employees and revenues of $14.0 million, LiveSponsors Portugal, a Portugal based Media organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SurrealDB Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SurrealDB Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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LiveSponsors Portugal | Media | 10 | $1M | Portugal | SurrealDB | SurrealDB Cloud | Database Management | 2025 | n/a |
In 2025, LiveSponsors Portugal implemented SurrealDB Cloud as its Database Management platform for the company’s loyalty and marketing platform in Portugal. The deployment centralized both relational and document datasets into SurrealDB Cloud’s schema-optional store, creating a unified data model for customer balances and engagement events.
The project migrated the loyalty engine from MySQL and Mongo to SurrealDB Cloud, configuring SurrealQL and the schema-optional model to drive real-time balance calculations and event driven queries. Functional capabilities implemented included unified transaction and profile storage, SurrealQL query logic for balance computation, and support for faster iteration of campaign and loyalty rules.
Operational scope covered marketing and loyalty business functions within LiveSponsors Portugal’s production environment, consolidating data access patterns and halving infrastructure complexity. The migration shortened query latency from approximately 20 seconds to about 7 milliseconds, enabling near real-time balance responses required by engagement workflows.
Governance centered on consolidating the data model and embedding SurrealQL into application workflows to standardize balance calculations and accelerate development cycles. The SurrealDB Cloud deployment also established a path to ML and analytics pilots by providing unified relational and document querying within a cloud-hosted Database Management platform.
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PolyAI | Professional Services | 140 | $14M | United Kingdom | SurrealDB | SurrealDB Cloud | Database Management | 2025 | n/a |
In 2025, PolyAI integrated SurrealDB Cloud as its Database Management platform to power a customer-service conversational AI use case in the United Kingdom. The deployment targeted Agent Studio workflows to enable retrieval augmented generation for live conversational agents. The implementation positioned SurrealDB Cloud as an external RAG provider supporting customer-controlled knowledge bases.
SurrealDB Cloud was configured to provide low-latency vector lookups and to unify document, relational and graph data models for single-query real-time responses. Functional capabilities implemented include vector search indexing, persistent knowledge base storage, and multi-model queries that combine embeddings with structured entity data. The integration enabled Agent Studio to orchestrate RAG retrievals and feed contextual records into the conversation runtime.
Integration architecture left SurrealDB Cloud external to core agent runtimes, with API-based vector search and query paths invoked by Agent Studio. The implementation preserved customer data ownership while enabling rapid vector-search results, delivering approximately 30 ms latency for vector queries. Operational scope covered PolyAI customer-service teams running conversational deployments in the United Kingdom.
Governance changes focused on customer-controlled knowledge base management, assigning ownership and update workflows to PolyAI customers and aligning access controls with conversational deployment lifecycles. The SurrealDB Cloud implementation combined document retrieval, relational joins and graph traversals to support richer context in agent responses while keeping stored vectors and metadata under customer control.
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Verizon | Communications | 99400 | $134.8B | United States | SurrealDB | SurrealDB Cloud | Database Management | 2025 | n/a |
In 2025, Verizon implemented SurrealDB Cloud as a Database Management platform to support field service and technician operations in the United States. The deployment targeted a generative AI assistant used by about 10,000 field technicians to provide instant access to documentation, outage updates, and troubleshooting workflows.
SurrealDB Cloud consolidated document, relational and graph data into a single data plane, enabling multi model queries and low latency updates that power the assistant's contextual responses. Functional capabilities implemented included document retrieval, outage state propagation, and workflow orchestration for step by step troubleshooting guidance.
The implementation integrated the database with the generative AI layer to surface contextual documentation and live outage status for technicians in the field. Operational coverage focused on field operations, network troubleshooting, and technician onboarding across Verizon's United States service footprint, impacting field operations, network operations support, and workforce enablement.
Governance emphasized data model normalization and content curation to ensure consistent assistant responses and standardized troubleshooting workflows during rollout. SurrealDB Cloud enabled real time updates and reduced average response times by approximately 40 percent, and cut onboarding and training time by approximately 50 percent.
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