List of SurveySensum Surveys Customers
Jakarta, x,
Indonesia
Since 2010, our global team of researchers has been studying SurveySensum Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SurveySensum Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SurveySensum Surveys for Survey and Questionnaire include: Ooredoo, a Qatar based Communications organisation with 30000 employees and revenues of $6.49 billion, Azadea Group, a Lebanon based Retail organisation with 12900 employees and revenues of $3.00 billion, Allianz Life Indonesia, a Indonesia based Insurance organisation with 1300 employees and revenues of $48.0 million and many others.
Contact us if you need a completed and verified list of companies using SurveySensum Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SurveySensum Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Allianz Life Indonesia | Insurance | 1300 | $48M | Indonesia | SurveySensum | SurveySensum Surveys | Survey and Questionnaire | 2022 | n/a | In 2022, Allianz Life Indonesia implemented SurveySensum Surveys to capture real time customer feedback across core customer journeys. The SurveySensum Surveys deployment centralized feedback collection across sales onboarding, claims, renewals and after sales to improve issue detection and response coordination. SurveySensum Surveys was configured with role based dashboards, instant email alerts and text analysis to operationalize feedback. Role based dashboards provided tailored views for sales, claims and customer care teams, instant email alerts escalated urgent responses for immediate follow up, and text analysis automated sentiment and theme extraction to reduce manual review effort by 8 to 10 weekly hours. Operational coverage extended across sales onboarding, claims processing, renewals management and after sales support, aligning the Survey and Questionnaire application with customer experience and service recovery functions. Reported outcomes included a 23 percent reduction in customer complaints and an 11 point increase in Net Promoter Score, driven by faster service recovery enabled by actionable dashboards and alerting. | |
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Azadea Group | Retail | 12900 | $3.0B | Lebanon | SurveySensum | SurveySensum Surveys | Survey and Questionnaire | 2024 | n/a | In 2024 Azadea Group implemented SurveySensum Surveys as a Survey and Questionnaire solution to support a retail customer experience program across its multi-brand, multi-country footprint. The deployment targeted retail and CRM processes across the Middle East including UAE, Qatar, and Kuwait, and was positioned to capture in-store feedback and operationalize customer experience data. The implementation centralized store-level QR-code NPS and CSAT surveys, deployed role-based dashboards for regional and store managers, and established closed-loop ticketing with automated ticket creation and routing. SurveySensum Surveys was configured to collect feedback at more than 750 stores and across 80 plus brands, enabling standardized NPS and CSAT collection, structured escalation, and resolution workflows. Operational coverage emphasized store operations, customer experience teams, and CRM process alignment rather than a single IT system integration, with survey capture and ticketing embedded into retail workflows and store-level touchpoints. Role-based dashboards provided visibility for regional management and brand teams, supporting operational monitoring and trend analysis across the multi-country footprint. Governance relied on automated ticketing and role-based access to enforce closed-loop response procedures and to assign accountability for customer issue resolution. Reported outcomes from the deployment include a 12 point increase in NPS and approximately 3 percent lower customer churn, as recorded by the program metrics. | |
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Ooredoo | Communications | 30000 | $6.5B | Qatar | SurveySensum | SurveySensum Surveys | Survey and Questionnaire | 2022 | n/a | In 2022 Ooredoo deployed SurveySensum Surveys to support Survey and Questionnaire use by telecommunications CX and product teams in Indonesia, targeting product tests, pricing feedback and roaming experience research. The implementation positioned SurveySensum Surveys as the primary survey instrument for rapid customer feedback across product and CX workflows. The deployment emphasized WhatsApp distribution and online survey channels, combined with automated text analysis to accelerate insight generation. Functionality implemented included conversational survey distribution via WhatsApp, online questionnaire delivery, automated natural language text analysis for open responses, and automated reporting to shorten analysis cycles. Operational coverage focused on Ooredoo’s CX and product teams in Indonesia, where teams ran approximately 20 times more surveys within six months and achieved about a 10 times increase in response rate. The program supported product tests, pricing validation and roaming feedback use cases, enabling more frequent, low friction data collection across customer touch points. Governance centered on embedding survey distribution and automated analysis into regular product and CX research workflows, using WhatsApp distribution and text analytics as core operational mechanisms to accelerate time to insight and reduce research cost. The rollout was executed as a sustained six month program that scaled survey volume and response engagement without naming any implementation partner. |
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