List of Symphony Platform Customers
Prague, 101 00,
Czech Republic
Since 2010, our global team of researchers has been studying Symphony Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Symphony Platform for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Symphony Platform for Reservation and Booking Management include: Czech Airlines Technics, a Czech Republic based Professional Services organisation with 793 employees and revenues of $250.0 million, Lasvit, a Czech Republic based Manufacturing organisation with 298 employees and revenues of $75.0 million, ERV Evropska pojistovna, a Czech Republic based Insurance organisation with 54 employees and revenues of $32.0 million, DER Touristik, a Czech Republic based Leisure and Hospitality organisation with 200 employees and revenues of $30.0 million, Estravel, a Estonia based Professional Services organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Symphony Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Symphony Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Czech Airlines Technics | Professional Services | 793 | $250M | Czech Republic | AARON Group | Symphony Platform | Reservation and Booking Management | 2018 | n/a |
In 2018, Czech Airlines Technics deployed the Symphony Platform on its public website to manage online reservations and bookings. The Symphony Platform is used as a Reservation and Booking Management application for customer facing booking flows.
Implementation centered on the Symphony Platform booking engine, configured for real time availability, fare and inventory controls, passenger name record creation, seat selection and ancillary service bundling. Configuration emphasized web session handling, form validation and payment transaction orchestration consistent with Reservation and Booking Management functional requirements.
The platform was embedded into the airline website front end via web APIs to orchestrate booking sessions and ticket lifecycle events, surfacing booking confirmations and itinerary data to customers. Operational scope covers e commerce, reservations desk workflows and customer service touchpoints that rely on the website booking flows.
Governance focused on centralized booking workflow rules and operational controls for fares and inventory, with rollout coordinated across online commerce and reservations teams. Symphony Platform is managed as the primary Reservation and Booking Management surface on the Czech Airlines Technics website.
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DER Touristik | Leisure and Hospitality | 200 | $30M | Czech Republic | AARON Group | Symphony Platform | Reservation and Booking Management | 2024 | n/a |
In 2024, DER Touristik implemented Symphony Platform and deployed Symphony Platform on its public website to support Reservation and Booking Management. The implementation positions Symphony Platform as the customer-facing booking engine, handling online availability search, reservation capture, and booking lifecycle workflows for the company’s leisure offerings. This deployment focuses on web storefront instrumentation and session-driven booking flows, establishing Symphony Platform as the central reservation touchpoint for e-commerce.
Configuration work emphasized standard Reservation and Booking Management modules, including booking engine configuration, inventory and rate management, and confirmation and booking record management consistent with the category’s functional profile. Operational scope covers the company’s e-commerce and reservations functions on the website, with configuration and phased rollout managed by internal product and operations teams to protect live bookings. Governance centered on web booking change controls, customer-facing confirmation workflows, and operational handoffs between online reservations and customer support.
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ERV Evropska pojistovna | Insurance | 54 | $32M | Czech Republic | AARON Group | Symphony Platform | Reservation and Booking Management | 2024 | n/a |
In 2024 ERV Evropska pojistovna deployed Symphony Platform as its Reservation and Booking Management solution on the company website, establishing an online booking channel for the Czech Republic entity. The implementation is visible on https://www.ervpojistovna.cz and targets direct consumer bookings alongside digital customer interactions, reflecting a web-first deployment model for a 54-employee insurer.
The Symphony Platform implementation centers on an online booking engine and customer-facing reservation workflows, including availability presentation, reservation creation, booking confirmation, and automated certificate or policy issuance workflows typical for insurance booking scenarios. Configuration focused on the user journey through the website interface, with instrumented forms, validation logic, and workflow rules to capture customer data and produce transactional documentation within the Symphony Platform.
Operational integration emphasized front-end web integration and connections into back-office policy processing and customer support workflows, enabling booked transactions on the public site to flow into ERV Evropska pojistovna operational processes. The scope covers online sales and customer service functions in the Czech Republic, with the Symphony Platform serving as the central reservation hub for web-originated policies and certificates.
Governance was organized around application configuration and role-based access within Symphony Platform, with process ownership allocated to digital sales and customer care teams to manage booking rules and document generation. Change management and configuration updates are handled through the platform settings rather than site code changes, maintaining a controlled release approach for booking logic and consumer-facing workflows.
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Professional Services | 150 | $20M | Estonia | AARON Group | Symphony Platform | Reservation and Booking Management | 2018 | n/a |
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Manufacturing | 298 | $75M | Czech Republic | AARON Group | Symphony Platform | Reservation and Booking Management | 2018 | n/a |
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Manufacturing | 50 | $3M | Poland | AARON Group | Symphony Platform | Reservation and Booking Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Symphony Platform
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