List of SymphonyAI Summit IT Asset Management Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying SymphonyAI Summit IT Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SymphonyAI Summit IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SymphonyAI Summit IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: Milliken, a United States based Manufacturing organisation with 7500 employees and revenues of $2.50 billion, Perfetti Van Melle India, a India based Consumer Packaged Goods organisation with 8000 employees and revenues of $820.0 million and many others.
Contact us if you need a completed and verified list of companies using SymphonyAI Summit IT Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SymphonyAI Summit IT Asset Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Milliken | Manufacturing | 7500 | $2.5B | United States | SymphonyAI | SymphonyAI Summit IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2020 | n/a |
In 2020 Milliken implemented SymphonyAI Summit IT Asset Management to unify Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across its IS organization and global support footprint. The decision followed decades using an internally built service tool and was driven by pandemic related shifts that increased remote endpoints and help desk volume, requiring a single integrated IT service management and asset management solution to support employees at the Roger Milliken Center headquarters and across manufacturing facilities in the United States, Mexico, United Kingdom, Belgium, France, China, and Australia.
The implementation of SymphonyAI Summit IT Asset Management covered both service management and asset lifecycle capabilities, including centralized knowledge base, service catalogs, rules based automations, chatbot enabled self service, and end to end asset lifecycle from procurement and ordering through disposal. Configuration work emphasized service catalog design, knowledge record creation, ticket routing rules, and automation engines to enable self help and to route tickets to the correct support teams without email based intake.
Operationally the deployment extended IT support and service desk workflows into manufacturing and remote work environments, bringing hardware and software inventory under a single system of record. The project linked help desk ticketing and asset records inside SymphonyAI Summit for incident and request resolution, and it established asset visibility for devices located at headquarters and in production sites, aligning ITAM and ITSM processes across desktop, collaboration tools, and SaaS entitlements.
Governance and process changes were formalized through the creation of service catalogs, documented knowledge articles, and a rules framework to automate triage and lifecycle events, driving rapid user adoption. Milliken reported 100% adoption of the new service management solution after investing in change management, process definition, and iterative adjustments with the SymphonyAI Summit team to refine requirements and roadmap alignment.
As implemented, SymphonyAI Summit IT Asset Management provided Milliken with consolidated asset visibility and consolidated service management capabilities, enabling improved employee self service and streamlined support operations. The platform delivered full lifecycle asset control and enhanced the IS organization capability to standardize workflows and scale service delivery across global sites.
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Perfetti Van Melle India | Consumer Packaged Goods | 8000 | $820M | India | SymphonyAI | SymphonyAI Summit IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021, Perfetti Van Melle India implemented SymphonyAI Summit IT Asset Management to address distributed inventory and IT service challenges. The deployment covered Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management capabilities to consolidate inventory, incident logging, change control, and lifecycle tracking across the organization.
The SymphonyAI Summit IT Asset Management rollout prioritized inventory management as the initial module, followed by a call logging system and structured change management workflows. Functional capabilities configured included asset lifecycle tracking from procurement to disposal, automated issuance and return processes tied to employee onboarding and offboarding, a centralized knowledge base for incident triage, and documented change request, review, and approval workflows, with targeted customizations to meet PVMI requirements.
Architecturally the implementation integrated SymphonyAI Summit with the company authentication layer through Active Directory to provide a single platform single window user experience, and PVMI modified and integrated several existing environments with the Summit environment to reduce context switching for end users. Operational coverage spanned over 45 locations in India, including eight major sites, factories and branch offices, and managed roughly 1,500 mobile assets that move across locations, supporting IT, procurement, and field sales operations.
Governance was tightened through system enforced change management and incident handling processes so that all changes must be logged, reviewed, approved, and retained within SymphonyAI Summit, and incident handling workflows were restructured to reduce duplicate ownership and improve first contact resolution. The team adopted an iterative rollout approach, implementing baby steps to mature processes and applying continuous system enhancements and customizations based on operational feedback.
Reported outcomes included higher end user satisfaction as incidents were resolved with fewer handoffs and faster access to knowledge base content, and the automation of asset lifecycle and procurement to disposal workflows eliminated manual tracking gaps. PVMI emphasized ongoing evaluation and evolution of the SymphonyAI Summit IT Asset Management deployment to sustain process maturity and user experience improvements.
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