List of Tactium OMNI Customers
Fortaleza, 60110-001, CE,
Brazil
Since 2010, our global team of researchers has been studying Tactium OMNI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tactium OMNI for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tactium OMNI for Call Center include: Vector Contact Center, a Brazil based Communications organisation with 900 employees and revenues of $225.0 million, CredNosso, a Brazil based Banking and Financial Services organisation with 210 employees and revenues of $53.0 million and many others.
Contact us if you need a completed and verified list of companies using Tactium OMNI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tactium OMNI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
CredNosso | Banking and Financial Services | 210 | $53M | Brazil | Tactium | Tactium OMNI | Call Center | 2023 | n/a |
In 2023 CredNosso implemented Tactium OMNI to support its Call Center operations in Brazil. The deployment centered on omnichannel contact handling capabilities, with the Tactium OMNI application used to standardize inbound and outbound interactions and to support collections-related contact handling as described in Tactium’s client testimonial.
Tactium OMNI was configured to deliver omnichannel routing, centralized agent interfaces, and quality control workflows aligned with collections processes, providing operational controls over contact handling. The implementation linked Call Center operations and collections workflows to enable consistent scripting, monitoring, and quality oversight across voice and digital channels, and the testimonial reports the outcome as added quality and greater control of call center operations.
|
|
|
Vector Contact Center | Communications | 900 | $225M | Brazil | Tactium | Tactium OMNI | Call Center | 2023 | n/a |
In 2023 Vector Contact Center implemented Tactium OMNI to strengthen its Call Center operations in Brazil, a deployment cited in Tactium customer testimonials as part of an effort to improve contact center quality and operational control. The implementation targeted agent and supervisory workflows and was positioned to centralize interaction handling across the contact center environment for a company with approximately 900 employees.
The implemented Tactium OMNI configuration emphasized omnichannel and CRM capabilities, deploying Tactium OMNI omnichannel routing and a CRM for agents and supervisors. Functional modules and capabilities implemented included a unified agent interface for handling multichannel interactions, supervisor dashboards for monitoring and coaching, and quality control workflows to support consistent service standards. These functional elements align with Call Center operational terminology such as interaction routing, agent desktop, supervision, and quality monitoring.
Operational coverage focused on core contact center and supervisory teams in Brazil, standardizing agent workflows and strengthening operational control processes. Integrations were aligned with enterprise contact channel and telephony layers and with agent-facing CRM workflows, supporting consolidated interaction histories and supervisor review. The narrative from the vendor testimonial explicitly ties the Tactium OMNI deployment to improved contact center quality and tighter operational control, reflecting a governance emphasis on standardized supervision and quality assurance within Call Center operations.
|
Buyer Intent: Companies Evaluating Tactium OMNI
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||