List of Talkdesk CX Cloud Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk CX Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk CX Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk CX Cloud for Customer Experience include: New York Life, a United States based Insurance organisation with 13000 employees and revenues of $50.00 billion, LEGO Group, a Denmark based Retail organisation with 28528 employees and revenues of $9.65 billion, Canon Europe, a United Kingdom based Manufacturing organisation with 13500 employees and revenues of $8.50 billion, Breakthru Beverage Group, a United States based Distribution organisation with 10000 employees and revenues of $8.00 billion, Dillard's, Inc., a United States based Retail organisation with 40000 employees and revenues of $6.62 billion and many others.
Contact us if you need a completed and verified list of companies using Talkdesk CX Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk CX Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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180 Medical, Inc | Manufacturing | 200 | $30M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2023 | n/a |
In 2023, 180 Medical, Inc implemented Talkdesk CX Cloud on its customer-facing website. The deployment uses the cloud-based Talkdesk CX Cloud and aligns with the Customer Experience category, embedding digital contact capabilities directly into web storefront flows.
Configuration focused on standard contact center capabilities including voice handling, web chat, omnichannel routing, interactive voice response, and reporting for service case triage. Talkdesk CX Cloud provides components for queue management, IVR scripting, routing logic, and analytics dashboards that surface service demand to supervisors.
Operational scope centers on customer service and support functions tied to the 180 Medical website, with administration and routing rules managed by internal operations and contact center leadership. Governance included workflow definitions for inbound web-originated contacts, agent role mapping, and dashboard access controls for service supervisors.
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A.D. Banker & Company | Education | 45 | $5M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
In 2024, A.D. Banker & Company deployed Talkdesk CX Cloud to manage customer interactions initiated through its website, establishing a cloud-hosted Customer Experience capability for the organization. Talkdesk CX Cloud is instrumented on the public site to capture web-initiated contacts and to route voice and chat interactions into a centralized cloud contact environment.
The implementation emphasizes standard Customer Experience modules, including a web-embedded contact widget, agent desktop for handling voice and chat sessions, interaction queuing and routing logic, and contact logging for case tracking. Configuration work focused on contact flows and queue definitions consistent with SaaS contact center patterns, with omnichannel routing and basic interaction reporting enabled to support operational visibility.
Operational scope covers the companys customer-facing teams, consolidating inbound website contacts into a single cloud queue and providing agents with a unified interface for voice and chat. Governance is organized around centralized administration of routing rules and agent profiles, with the deployment managed as a site-embedded cloud service rather than on-premises infrastructure.
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Aaa Quality Self Storage | Construction and Real Estate | 10 | $1M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
In 2024, Aaa Quality Self Storage implemented Talkdesk CX Cloud on their website. The deployment embeds Talkdesk CX Cloud into the company Customer Experience layer to centralize website-originated customer interactions for a small self-storage operator.
The implementation uses standard cloud contact center capabilities typical of the Customer Experience category, including cloud telephony, an embedded web chat widget, skill-based routing, and a browser-based agent interface for handling inbound calls and messages. Configuration appears focused on account-level routing rules, voicemail and callback flows, and interaction tagging to classify reservations and access inquiries. Talkdesk CX Cloud provides a unified agent desktop and basic reporting to support these operational workflows.
Integration surface is concentrated on the public website, where the Talkdesk web widget captures customer requests and forwards sessions to live agents, with voice sessions provisioned through Talkdesk cloud telephony. Operational scope emphasizes customer-facing functions such as reservations, billing inquiries, and gate or unit access support, aligned to a compact staff model. No external system integrations are documented in the available source.
Governance and administration follow a small-organization SaaS pattern, with account administration, user provisioning, and routing policies managed through the Talkdesk admin console, likely by site management or the owner. Ongoing operation is oriented to lightweight administration and agent use of the Talkdesk CX Cloud interface by existing customer service personnel.
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Construction and Real Estate | 10 | $1M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
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Healthcare | 800 | $100M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
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Professional Services | 1317 | $502M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2023 | n/a |
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Healthcare | 10 | $1M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2022 | n/a |
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Banking and Financial Services | 10 | $1M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
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Banking and Financial Services | 375 | $203M | United States | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2023 | n/a |
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Healthcare | 166 | $53M | United Kingdom | Talkdesk | Talkdesk CX Cloud | Customer Experience | 2024 | n/a |
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Buyer Intent: Companies Evaluating Talkdesk CX Cloud
- Southbank Centre, a United Kingdom based Non Profit organization with 600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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