List of Talkdesk Digital Engagement Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Digital Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Digital Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Digital Engagement for Customer Engagement include: Justworks, a United States based Professional Services organisation with 1500 employees and revenues of $350.0 million, Hometogo Germany, a Germany based Leisure and Hospitality organisation with 450 employees and revenues of $115.0 million, Krucial Staffing, a United States based Healthcare organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Digital Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Digital Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hometogo Germany | Leisure and Hospitality | 450 | $115M | Germany | Talkdesk | Talkdesk Digital Engagement | Customer Engagement | 2020 | n/a |
In 2020, HomeToGo Germany implemented Talkdesk Digital Engagement to power its customer service operations in Germany. The deployment targeted contact center and customer support functions, using Talkdesk Digital Engagement within the Customer Engagement category to centralize omnichannel customer interactions and agent workflows.
Talkdesk Digital Engagement was configured to provide an array of interaction options, including digital channels, agent desktop routing, and intelligent distribution of voice and messaging contacts, leveraging omnichannel queuing and intelligent routing capabilities consistent with Customer Engagement platforms. The implementation incorporated AppConnect style integrations to surface CRM context in the agent desktop, enabling context rich customer profiles and screen pops to support faster resolution.
Integrations focused on CRM synchronization and digital messaging channels to unify case histories and customer records for Germany operations, aligning contact handling with existing support processes. Operational coverage emphasized Germany based customer service teams and contact center agents, centralizing interaction routing and queue management for consumer inquiry handling.
Governance and process changes included centralized configuration controls and standardized agent workflows to enforce routing rules, escalation paths, and quality controls. HomeToGo reported scalability gains, intelligent routing and CRM integration as outcomes intended to improve customer experience and reduce handle times.
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Justworks | Professional Services | 1500 | $350M | United States | Talkdesk | Talkdesk Digital Engagement | Customer Engagement | 2020 | n/a |
In 2020, Justworks implemented Talkdesk Digital Engagement to modernize its customer support and CRM operations in the United States. The deployment centralized cloud based telephony and an omnichannel routing layer, enabling remote agent operations and multichannel customer interactions, with Talkdesk Digital Engagement positioned as the Customer Engagement platform supporting customer support and CRM business functions.
The implementation integrated Talkdesk Digital Engagement with Zendesk to unify call, chat, and email workflows and preserve case context across channels. Rollout covered customer support teams operating in the United States, and reported outcomes include reductions in equipment and operational costs while enabling a remote agent model.
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Krucial Staffing | Healthcare | 150 | $40M | United States | Talkdesk | Talkdesk Digital Engagement | Customer Engagement | 2021 | Ran Telecom Consulting |
In 2021, Krucial Staffing implemented Talkdesk Digital Engagement as part of a Talkdesk CX Cloud deployment to support urgent, large-scale staffing operations in the United States during the COVID-19 response. The Customer Engagement implementation scaled to 350 agent seats in three days and was configured to absorb surging inbound demand, with public reporting that capacity was prepared to process up to one million calls per day.
The deployment leveraged core Talkdesk Digital Engagement capabilities aligned with Customer Engagement use cases, including omnichannel routing, real-time reporting, and quality assurance workflows consistent with contact center orchestration. Configuration work focused on call and digital channel routing rules, agent state management, and supervisory dashboards to enable rapid triage of high-volume inbound staffing requests.
Ran Telecom Consulting and PlanetOne served as implementation partners, leading the rapid provisioning and orchestration of cloud-based contact center infrastructure and agent seat expansion. The implementation emphasized cloud-native provisioning and centralized administration to enable three-day scale up, while agent configuration and reporting streams were instrumented to support operational staffing decisions.
Operational scope covered Krucial Staffing contact center activity in the United States, supporting COVID-19 response staffing functions across recruiting and placement workflows. Governance and rollout practices centered on partner-driven, accelerated deployment cycles and configuration handoffs to internal operations, with explicit outcomes focused on rapid scaling and handling surging inbound demand.
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Buyer Intent: Companies Evaluating Talkdesk Digital Engagement
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