List of Talkdesk Enterprise Contact Center Platform Customers

Talkdesk

120 Hawthorne Ave,
Palo Alto, 94301, CA,
United States

https://www.talkdesk.com/

1 844-332-2859

Professional Services

2000

$270M

Since 2010, our global team of researchers has been studying Talkdesk Enterprise Contact Center Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Talkdesk Enterprise Contact Center Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Talkdesk Enterprise Contact Center Platform for Call Center include: MercadoLibre, a Uruguay based Retail organisation with 84207 employees and revenues of $20.78 billion, The Scotts Company, a United States based Consumer Packaged Goods organisation with 4700 employees and revenues of $2.00 billion, Zumiez, a United States based Retail organisation with 2500 employees and revenues of $1.13 billion, SeaWorld San Diego, a United States based Leisure and Hospitality organisation with 2750 employees and revenues of $1.00 billion, United Parks & Resorts, a United States based Leisure and Hospitality organisation with 3300 employees and revenues of $800.0 million and many others.

Contact us if you need a completed and verified list of companies using Talkdesk Enterprise Contact Center Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Talkdesk Enterprise Contact Center Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Activate Learning	Education	1964	$460M	United Kingdom	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2024	n/a	In 2024, Activate Learning deployed Talkdesk Enterprise Contact Center Platform on its website. The deployment uses Talkdesk Enterprise Contact Center Platform within the Call Center category to centralize inbound contacts originating from web channels and public site interaction points for student and external stakeholder engagement. Configuration emphasized core Call Center capabilities typical for enterprise contact handling, including interactive voice response IVR, automatic call distribution ACD, skill based routing, unified agent consoles, and real time reporting dashboards. The implementation included configuration of queue management and routing rules to align interactions to role based agent skills and scripted workflows for consistent service handling. The Talkdesk Enterprise Contact Center Platform is surfaced via a website integration that captures web initiated contacts and routes them into centralized contact queues and agent consoles. Specific third party integrations are not listed in source material, the observable integration point is the public website widget and web channel routing into the Talkdesk platform, enabling unified handling of web and voice touchpoints. Operational governance focused on standardizing contact handling workflows and administrative controls for routing, monitoring, and reporting across student facing services and support functions. Rollout documentation in public site markup indicates an embedded, site level deployment strategy that centralizes contact intake and operational visibility within the contact center platform.
Acxiom	Professional Services	3650	$650M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2018	n/a	In 2018, Acxiom implemented Talkdesk Enterprise Contact Center Platform to replace Avaya Aura. The deployment targeted the Call Center category, driven by a need for real-time reports, integrations with top business tools and access to AppConnect partners to modernize contact handling. Talkdesk Enterprise Contact Center Platform was configured to centralize contact workflows, provide real-time operational reporting and dashboards, and standardize agent desktop interactions common to enterprise call centers. The implementation emphasized in-platform reporting and AppConnect integrations to enable upstream and downstream data flows with business applications. Configuration work focused on routing logic, agent call handling, and visibility into queue performance through the platform's reporting capabilities. Integrations leveraged Talkdesk AppConnect partners and connectors to link the contact center with Acxiom's broader business tools, enabling contextual handoffs and a unified agent view. Operational scope centered on internal support functions, intending to transform the company internal support experience and embed a culture of customer excellence across support teams. Governance included establishing new reporting cadences and integration oversight to manage AppConnect usage and operational workflows. The move from Avaya Aura to Talkdesk Enterprise Contact Center Platform delivered the explicitly stated goals of establishing a strong culture of customer excellence and transforming Acxiom's internal support experience. Real-time reports and platform integrations were core enablers of those outcomes.
Acxiom UK	Professional Services	100	$15M	United Kingdom	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2018	n/a	In 2018, Acxiom UK implemented Talkdesk Enterprise Contact Center Platform, replacing Avaya Aura to modernize its contact center capabilities. The Call Center deployment was scoped to centralize customer support workflows and improve the internal support experience for IT Operations and customer service teams. The Talkdesk Enterprise Contact Center Platform implementation emphasized real-time reporting, queue and routing controls, and integrations through AppConnect to connect with top business tools. Configuration focused on unified interaction reporting and routing automation to support workforce routing, escalation workflows, and event-level visibility across voice interactions. Operational governance was led by IT Operations, with reporting and integrated workflows used to establish a stronger culture of customer excellence and to transform internal support processes. As stated by Brandon Turner, Senior Manager of IT Operations, "This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk," reflecting the implementation objective to embed analytics-driven service operations and tighter application integrations.
	Retail	350	$45M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2019	n/a
	Healthcare	10	$1M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a
	Healthcare	118	$12M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a
	Professional Services	175	$20M	Poland	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a
	Leisure and Hospitality	120	$30M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a
	Banking and Financial Services	250	$20M	Philippines	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a
	Professional Services	400	$65M	United States	Talkdesk	Talkdesk Enterprise Contact Center Platform	Call Center	2022	n/a

Showing 1 to 10 of 55 entries

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