List of Talkwalker Customer Intelligence Customers
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Since 2010, our global team of researchers has been studying Talkwalker Customer Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkwalker Customer Intelligence for Marketing Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkwalker Customer Intelligence for Marketing Analytics include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, Hydro-Quebec, a Canada based Utilities organisation with 22051 employees and revenues of $12.42 billion, University of Sydney, a Australia based Education organisation with 9941 employees and revenues of $2.51 billion, 47 Brand, a United States based Retail organisation with 500 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkwalker Customer Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkwalker Customer Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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47 Brand | Retail | 500 | $90M | United States | HootSuite | Talkwalker Customer Intelligence | Marketing Analytics | 2019 | n/a | In 2019, 47 Brand implemented Talkwalker Customer Intelligence to centralize social listening and measurement within its Marketing Analytics stack. The deployment focused on supporting the companys EMEA social operations and cross-functional marketing teams responsible for content, community management, influencer programming, and campaign amplification. Talkwalker Customer Intelligence was configured to provide topic and sentiment monitoring, share of voice and competitive signal, influencer identification and scoring, campaign performance dashboards, and real time alerting to support moderation and rapid response. Reporting and visualization modules were tailored to editorial planning and to the social editorial calendar, enabling content performance analysis and iterative refinement of storytelling and social activations. Operational workflows were aligned with existing influencer and content programs, including the Cohley influencer strategy and collaboration with the CRM function to drive membership capture from social channels. The implementation established reporting handoffs and export workflows to the paid social and digital team and to external agencies, enabling coordinated metric setting and campaign measurement across partners. Governance changes centralized social publishing ownership, clarified editorial calendar responsibilities, and embedded influencer contracting and content approvals into a repeatable workflow. Metrics were formalized in partnership with paid social and agency stakeholders to map impact across owned and earned channels, and the platform supported ongoing community monitoring and escalation paths for consumer feedback and reputation management. | |
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Hydro-Quebec | Utilities | 22051 | $12.4B | Canada | HootSuite | Talkwalker Customer Intelligence | Marketing Analytics | 2024 | n/a | In 2024, Hydro-Quebec deployed Talkwalker Customer Intelligence for Marketing Analytics to centralize social account management and accelerate customer-care responsiveness across Québec and Canada. The implementation positioned Talkwalker Customer Intelligence as the primary platform for social listening and consumer intelligence supporting the utility's marketing and customer service functions. The deployment leverages Talkwalker Customer Intelligence modules for social listening, consumer intelligence, and brand reputation analytics to surface sentiment trends, priority mentions, and thematic drivers of public perception. Configuration included dashboards and rules-based alerting to enable rapid triage and assignment of social inquiries to operational teams. The solution was integrated with Hootsuite to unify publishing and account management, creating a workflow where insights from Talkwalker Customer Intelligence inform Hootsuite-driven engagement and escalation. Operational coverage focused on Hydro-Quebec social channels across Québec and Canada, with marketing and customer-care teams using the combined toolset for monitoring, response orchestration, and brand health tracking. Governance concentrated on cross-functional escalation and standardized response playbooks, with analytics-driven dashboards used to prioritize incidents and guide customer-care workflows. Hydro-Quebec reported a roughly 20% improvement in brand reputation across its Québec and Canada audience following the combined Talkwalker Customer Intelligence and Hootsuite approach. | |
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Orange France | Communications | 137000 | $51.2B | France | HootSuite | Talkwalker Customer Intelligence | Marketing Analytics | 2021 | n/a | In 2021, Orange France deployed Talkwalker Customer Intelligence to democratize access to web and social insights for hundreds of users. Talkwalker Customer Intelligence is used in Marketing Analytics to deliver social listening and consumer insights across complex geographies in France and other markets. The implementation centered on social listening, AI-powered analytics and sentiment analysis modules configured to surface customer-experience signals and topical trends. Configuration included role-based dashboards and standardized reporting to extend insights beyond central analytics into marketing and customer experience functions. Orange overlaid internal data sources and reporting into Talkwalker Customer Intelligence to contextualize social signals with first party customer information and operational metrics. The platform was provisioned for distributed access, enabling regional teams in France and other markets to query consumer sentiment and brand health. Governance emphasized data access controls, standardized query taxonomies and centralized insight distribution to operationalize social listening into marketing, CX and insights workflows. The deployment democratized social and web intelligence and enabled AI-driven sentiment and customer-experience analysis across the organization. | |
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Education | 9941 | $2.5B | Australia | HootSuite | Talkwalker Customer Intelligence | Marketing Analytics | 2022 | n/a |
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