List of TELUS Health Case Management Customers
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Since 2010, our global team of researchers has been studying TELUS Health Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TELUS Health Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TELUS Health Case Management for Case Management include: Chevron Corporation, a United States based Oil, Gas and Chemicals organisation with 45298 employees and revenues of $193.41 billion, Marriott International, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion, Nestle Canada, a Canada based Consumer Packaged Goods organisation with 3500 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using TELUS Health Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TELUS Health Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chevron Corporation | Oil, Gas and Chemicals | 45298 | $193.4B | United States | TELUS | TELUS Health Case Management | Case Management | 2023 | n/a |
Chevron implemented TELUS Health Case Management in 2023 to support HR and occupational health functions across its Asia Pacific wellbeing programs. The deployment targeted Case Management workflows to coordinate employee assistance, wellbeing referrals, and regional case tracking for APAC staff, aligning vendor services with Chevron’s occupational health and HR operational scope.
TELUS Health Case Management was configured to provide standard Case Management capabilities including intake and triage, case tracking and status management, care coordination and referral workflows, and reporting for program oversight. Configuration emphasized secure handling of employee wellbeing and EAP interactions, and the application supported cross-functional workflows between occupational health teams and HR case handlers.
Operational coverage focused on APAC wellbeing programs and employee assistance services, and Chevron’s use of TELUS Health wellbeing and employee assistance services in APAC was recognized in TELUS Health’s 2024 Wellbeing Awards for the Asia Pacific region, indicating active regional adoption. Governance and rollout centered on HR and occupational health process alignment, with case management protocols embedded into regional wellbeing program operations.
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Marriott International | Leisure and Hospitality | 418000 | $25.1B | United States | TELUS | TELUS Health Case Management | Case Management | 1992 | n/a |
In 1992, Marriott International implemented TELUS Health Case Management to support its global employee assistance and wellbeing programs. The deployment of LifeWorks, now TELUS Health, provided EAP, crisis support and return-to-work services delivered as an HR-facing Case Management capability across regions.
Use of TELUS Health Case Management is inferred from the published EAP and absence management case study and aligned with typical Case Management functionality, including centralized case intake, triage, case-level notes and coordination, absence and return-to-work tracking, and crisis case handling. Configuration emphasis was on employee assistance workflows and wellbeing case lifecycle management to route cases to HR and clinical responders and to maintain an auditable case record.
Operational coverage focused on HR, employee assistance, absence management and return-to-work processes across Marriott International’s global footprint, with case-level reporting and analytics supporting governance and HR decision making. The long-standing relationship with LifeWorks now TELUS Health implies embedded operational workflows and ongoing case reporting to HR and occupational health teams rather than a transient point solution.
The published case study reports an estimated 2.6:1 ROI for the EAP and wellbeing program, reflecting outcomes attributed to the TELUS Health Case Management use in support of Marriott’s HR, employee assistance and return-to-work business functions.
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Nestle Canada | Consumer Packaged Goods | 3500 | $3.0B | Canada | TELUS | TELUS Health Case Management | Case Management | 2018 | n/a |
In 2018, Nestle Canada implemented TELUS Health Case Management. The Case Management deployment delivered integrated wellbeing, employee assistance program and clinical support focused on HR and absence management across Nestle Canada, covering an employee population of approximately 3,500.
Configuration centered on TELUS Health Case Management modules for case and absence management, coordinated clinical care and EAP intake, and return to work coordination. Functional workflows emphasized case intake, clinical assessment, individualized care planning, absence tracking and coordinated return to work plans, aligned with Canadian occupational health practice.
Operational integration connected case management workflows with HR absence processes and local occupational health and HR teams to orchestrate accommodations and phased returns to work. TELUS Health Case Management provided over 2,100 hours of clinical care and supported programs that helped reduce absenteeism by 52 percent.
Governance emphasized centralized case oversight, standardized escalation and consistent documentation to support return to work decision making, with program management tied to Nestle Canada absence-management programs in Canada. The TELUS Health Case Management implementation served as the operational backbone for HR, occupational health and employee wellbeing case workflows.
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