List of Tenios Cloud Communications Customers
Koln, 50667,
Germany
Since 2010, our global team of researchers has been studying Tenios Cloud Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tenios Cloud Communications for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tenios Cloud Communications for PBX, VoiP and Phone Systems include: Leroy Merlin, a France based Retail organisation with 103646 employees and revenues of $8.26 billion, LPP, a Poland based Retail organisation with 30000 employees and revenues of $3.87 billion, bluepartner, a Germany based Professional Services organisation with 140 employees and revenues of $27.0 million and many others.
Contact us if you need a completed and verified list of companies using Tenios Cloud Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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bluepartner | Professional Services | 140 | $27M | Germany | Tenios | Tenios Cloud Communications | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024 bluepartner implemented Tenios Cloud Communications to introduce automated voice handling into its Berlin contact center, aligning the deployment with its Customer Service/Contact Center operations in Germany. The Tenios Cloud Communications implementation is categorized as PBX, VoiP and Phone Systems and was directed at improving call routing and first‑contact handling for customer service workflows.
The deployment centered on TENIOS Voicebot automation to handle routine inquiries, with configuration focused on intent detection, IVR orchestration, and automated call triage. Functional modules in use included the TENIOS Voicebot for conversational automation and cloud PBX capabilities to manage session control, call flows, and SIP signaling within the contact center environment.
Integrations were organized around Cloud PBX and SIP connectivity to embed the Voicebot into live telephony channels, enabling automated interactions to process inbound calls before escalation to human agents. Operational coverage was explicitly the Berlin contact center and the broader Customer Service/Contact Center function in Germany, with the solution operating as a cloud communications layer that interfaces with existing telephony endpoints and agent routing.
Governance and workflow restructuring concentrated on reworking call routing and escalation policies so the TENIOS Voicebot could resolve routine requests autonomously, reducing unnecessary transfers to agents. As a result of the implementation bluepartner lowered call transfer rates from 19% to 2% and reduced manual workload and associated costs, demonstrating measurable impact on contact center operations following the Tenios Cloud Communications rollout.
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Leroy Merlin | Retail | 103646 | $8.3B | France | Tenios | Tenios Cloud Communications | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, Leroy Merlin implemented Tenios Cloud Communications as part of its PBX, VoiP and Phone Systems footprint. Leroy Merlin used TENIOS Voicebot capabilities to automate payment reminder calls in Finance/Accounts Receivable across France and international operations. The deployment focused on outbound voice automation workflows and standardized reminder messaging across billing cycles, positioning Tenios Cloud Communications to manage automated dialing, message scripting, and response capture for receivables management.
Module usage is inferred to be TENIOS Voicebot integrated with billing and CRM systems based on TENIOS customer references, enabling orchestration between voice workflows and accounts receivable records. Operational coverage targeted finance and accounts receivable teams across regions, with configuration for automated dialing cadence, consent handling, and message personalization aligned to billing processes. Governance emphasized centralized template configuration and phased rollout with change controls to align telephone contact rules to existing receivables policies. Outcomes stated include improved customer experience, increased likelihood of timely payments, and reduced manual reminder effort.
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LPP | Retail | 30000 | $3.9B | Poland | Tenios | Tenios Cloud Communications | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, LPP implemented Tenios Cloud Communications in the PBX, VoiP and Phone Systems category to automate post purchase customer feedback collection across its retail brands. The deployment centered on a multilingual Tenios Voicebot hosted in the cloud, configured for outbound voice surveys and centralized orchestration to support regional variants across Europe.
Core functional modules included the TENIOS Voicebot for automated voice surveys, multilingual speech recognition with keypad fallback, and survey orchestration for call scheduling and retry logic. Tenios Cloud Communications was configured to manage contact lists, campaign pacing, and structured response capture for downstream processing.
Integration work connected Tenios Cloud Communications with LPP's CRM, synchronizing customer contact data and persisting survey responses into CRM records, with the integration covering operations in 39 countries. Operational ownership rested with Marketing/CRM, where the solution was embedded into post purchase workflows to trigger outreach and capture feedback for segmentation and campaign follow-up.
Rollout emphasized centralized cloud orchestration to deliver multilingual coverage from a single instance of Tenios Cloud Communications across European markets. As reported by the vendor, survey response rates rose from about 10% to 47% after deployment, reflecting a material increase in captured post purchase feedback for LPP's Marketing and CRM processes.
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