List of Thematic Product Feedback Customers
Thematic
224 11th St,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 888-433-5010
Professional Services
40
$5M
Since 2010, our global team of researchers has been studying Thematic Product Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thematic Product Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thematic Product Feedback for Customer Experience include: Sky, a United Kingdom based Media organisation with 32000 employees and revenues of $18.13 billion, Atom Bank, a United Kingdom based Banking and Financial Services organisation with 465 employees and revenues of $96.0 million, Melodics Ltd, a New Zealand based Professional Services organisation with 50 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Thematic Product Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thematic Product Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atom Bank | Banking and Financial Services | 465 | $96M | United Kingdom | Thematic Analysis Inc. | Thematic Product Feedback | Customer Experience | 2018 | n/a |
In 2018, Atom Bank implemented Thematic Product Feedback, a Customer Experience application, to synthesize omnichannel unstructured feedback into a qualitative system of reference. The deployment targeted enterprise customer analytics spanning seven feedback channels and three product lines, aligning feedback ingestion with product and support workflows.
Thematic Product Feedback was configured to extract thematic signals from unstructured text, producing a centralized qualitative taxonomy and prioritized issue categories. Functional capabilities implemented included thematic clustering, sentiment and topic extraction, and dashboarding to surface product quality, app experience and complaints handling issues for operational teams.
Operational scope covered customer support, product management and complaints handling, with analytic outputs routed into executive reporting and decision making. The implementation provided enterprise customer analytics across the organization, enabling cross-functional visibility into recurring issues and user experience trends.
Governance established Thematic Product Feedback as the single qualitative system of reference, changing workflows for issue triage and escalation to product and support owners. Outcomes reported include a 40% reduction in support call volume for key issues and C-Level insights from Thematic Product Feedback being used in executive reporting and decision making.
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Melodics Ltd | Professional Services | 50 | $8M | New Zealand | Thematic Analysis Inc. | Thematic Product Feedback | Customer Experience | 2018 | n/a |
In 2018 Melodics Ltd deployed Thematic Product Feedback as a Customer Experience solution to ingest and analyze NPS survey responses collected via SurveyGizmo, with the explicit goal of finding insights at moments of truth in the customer journey and aligning product and R&D on customer priorities. The deployment focused on surfacing thematic drivers of NPS and creating a repeatable feed of prioritized issues for product planning and roadmap decisions.
Thematic Product Feedback was configured to perform automated topic extraction and sentiment scoring, produce issue surfacing and impact prioritization by NPS, and deliver role specific dashboards for product management and R&D. Capabilities implemented included thematic analysis, impact scoring that ranks issues by their correlation with NPS, and reporting that highlights moments of truth where customer sentiment shifts occur.
Integration work centered on a direct data ingestion pipeline from SurveyGizmo NPS surveys into Thematic Product Feedback, preserving survey metadata to map themes back to customer segments and journey stages. The implementation was cloud hosted and scoped to product and R&D teams, with outputs routed into existing product planning workflows to ensure findings were actioned against backlog items and release priorities.
Governance changes established by the implementation included a prioritization workflow that used Thematic surfaced issues and NPS impact scores to drive cross functional decision making between product and R&D. Results included 2x faster monthly user growth attributed to insights into what drives NPS, and Thematic now surfaces issues to fix and prioritizes them by impact on NPS.
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Sky | Media | 32000 | $18.1B | United Kingdom | Thematic Analysis Inc. | Thematic Product Feedback | Customer Experience | 2018 | n/a |
In 2018 Sky implemented Thematic Product Feedback in the Customer Experience category to produce quantitative analysis of customer feedback at scale and to identify key drivers of customer touchpoint NPS. The deployment prioritized a self service portal for Sky employees to access insights and a reporting cadence that could deliver Thematic Product Feedback outputs on a weekly or monthly basis.
Thematic Product Feedback was configured to surface topic extraction and driver analysis for Net Promoter Score across multiple customer touchpoints, combining quantitative text analytics with structured NPS driver identification and configurable dashboards. Configuration included automated report generation and role based access to the self service portal so business users could query themes and sentiment without specialist analytics support.
Operational coverage focused on Sky in the United Kingdom and targeted business functions including customer experience, product management, pricing, and customer service. The implementation established a regular distribution of Thematic Product Feedback reports to approximately 60 named users, aligning the output with decision workflows for pricing and customer experience programs.
Governance included a defined reporting cadence and self service access controls to embed thematic insight into operational decision making. Outcomes explicitly recorded from the deployment include a clear understanding of the impact of price increases on NPS and an operationalized delivery model with 60 users receiving Thematic Product Feedback reports weekly or monthly.
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Buyer Intent: Companies Evaluating Thematic Product Feedback
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Thematic Product Feedback. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Thematic Product Feedback for Customer Experience include:
- Classic Informatics, a United Kingdom based Professional Services organization with 3 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Thematic Product Feedback Coverage
Thematic Product Feedback is a Customer Experience solution from Thematic Analysis Inc..
Companies worldwide use Thematic Product Feedback, from small firms to large enterprises across 21+ industries.
Organizations such as Sky, Atom Bank and Melodics Ltd are recorded users of
Thematic Product Feedback for Customer Experience.
Companies using Thematic Product Feedback are most concentrated in Media, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Thematic Product Feedback are most concentrated in United Kingdom and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Thematic Product Feedback across Americas, EMEA, and APAC.
Companies using Thematic Product Feedback range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Thematic Product Feedback include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Thematic Product Feedback customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.