List of ThinkLP Customers
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Since 2010, our global team of researchers has been studying ThinkLP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ThinkLP for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ThinkLP for Case Management include: HD Supply, a United States based Distribution organisation with 12000 employees and revenues of $2.60 billion, Barnes & Noble College Booksellers, a United States based Retail organisation with 5500 employees and revenues of $1.16 billion, Wireless Lifestyle, a United States based Retail organisation with 275 employees and revenues of $98.0 million and many others.
Contact us if you need a completed and verified list of companies using ThinkLP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ThinkLP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barnes & Noble College Booksellers | Retail | 5500 | $1.2B | United States | ThinkLP | ThinkLP | Case Management | 2020 | n/a |
In 2020, Barnes & Noble College Booksellers deployed ThinkLP as its Case Management platform to centralize incident intake, case tracking and analytics-driven exception reporting across its U.S. campus bookstore network. ThinkLP was implemented to support Loss Prevention, store operations and background-check compliance workflows across the retail estate.
The implementation emphasized core case management, incident management and analytics-driven exception reporting capabilities. ThinkLP was configured to manage HR-related case workflows for background-check exceptions, and to document Loss Prevention incidents and recovery actions. Functional capabilities included structured case records, evidence attachment, workflow routing and analytics dashboards to surface exceptions for investigator review and compliance follow-up.
Deployment covered Barnes & Noble College campus bookstores across the United States, unifying case handling between Loss Prevention and store operations teams to enable coordinated investigations and compliance remediation. Governance was organized around incident-to-case workflows and exception-driven escalation rules to enforce background-check remediation and armored-cash reconciliation processes. Outcomes called out in the case study include a 26% improvement in background-check compliance in three months and recoveries from missed armored car pickups, demonstrating ThinkLP analytics-driven exception reporting applied to operational risk events.
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HD Supply | Distribution | 12000 | $2.6B | United States | ThinkLP | ThinkLP | Case Management | 2023 | n/a |
In 2023, HD Supply implemented ThinkLP to centralize case and incident management across its distribution and store network in North America. The deployment designated ThinkLP as the enterprise Case Management platform to consolidate Asset Protection, Facilities, and accounts payable project tracking workflows into a single operational system.
Configuration focused on asset protection and facility maintenance use cases, including incident intake from CCTV-sourced observations, vendor and project tracking for AP projects, and facility maintenance and preventive maintenance reporting. ThinkLP was configured with case triage and automated routing, evidence attachment and documentation, and FM dashboards to surface maintenance work orders and incident trends to operational teams.
Operational coverage included Asset Protection, Facilities, and AP project tracking across HD Supply distribution centers and retail sites in North America, aligning business functions for faster incident response and unified reporting. Governance established standardized incident workflows and reporting templates, with centralized dashboarding for facilities management and asset protection leadership.
Outcomes reported in the case study included approximately 50 percent productivity improvement in reporting and faster incident response following the ThinkLP Case Management implementation.
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Wireless Lifestyle | Retail | 275 | $98M | United States | ThinkLP | ThinkLP | Case Management | 2023 | n/a |
In 2023, Wireless Lifestyle implemented ThinkLP Case Management to replace a Microsoft Access based process for loss prevention, case management, compliance tracking, and reporting across its retail footprint in the United States. The deployment centralized incident intake and investigator workflows for store and corporate loss prevention teams and consolidated compliance evidence and reporting previously held in spreadsheets.
The ThinkLP implementation configured core Case Management capabilities including case creation and triage, investigation workflow automation, evidence attachment and chain of custody tracking, compliance tracking, role based access controls, and reporting dashboards. The platform standardized investigative workflows, automated notifications and escalation, and produced operational and compliance reports to support store operations and corporate loss prevention teams.
Governance changes accompanied the rollout, with standardized procedures and investigator workflow controls instituted to ensure consistent case handling across sites, and the system was operational in about a month. The deployment delivered rapid ROI, including a 72% reduction in a compliance area and approximately 1 to 2 million dollars in annualized savings.
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