List of Ticketmaster Archtics Customers
Los Angeles, 90028, CA,
United States
Since 2010, our global team of researchers has been studying Ticketmaster Archtics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ticketmaster Archtics for Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ticketmaster Archtics for Event Management include: National Basketball Association (NBA), a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $11.00 billion, Harrah's Cherokee Casino Resort, a United States based Leisure and Hospitality organisation with 3860 employees and revenues of $670.0 million, Miami Dolphins, a United States based Leisure and Hospitality organisation with 1300 employees and revenues of $645.0 million, Baltimore Ravens, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $440.0 million, United States Soccer Federation, Inc., a United States based Leisure and Hospitality organisation with 3000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Ticketmaster Archtics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ticketmaster Archtics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Baltimore Ravens | Leisure and Hospitality | 600 | $440M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2017 | n/a | In 2017, Baltimore Ravens deployed Ticketmaster Archtics for Event Management to operationalize ticketing and account management workflows across Ticket Operations and Customer Service. The implementation supported day to day stadium event operations, with system use documented in Ticket Operations and Service internship duties that span inbound and outbound call handling, order processing and ticket distribution during home football games and other stadium events. Ticketmaster Archtics was configured to serve as the primary ticketing system and CRM, driving account maintenance, order and payment processing, ticket and pass distribution, and fulfillment workflows. Functional capabilities implemented include customer account updates, transaction processing for season and single game tickets, packaging and mailing of ticket related materials, and phone and email case handling as core operational modules. Operational coverage explicitly included the Ticket Operations and Service teams and seasonal internship staff, with daily activities described as answering 50 to 100 incoming calls per day and making outbound calls for sales and service. The implementation supported multi channel customer service, including phone, email and in person interactions tied to stadium event schedules, and was used to maintain accurate customer files and records within the Ticketmaster Archtics CRM. Governance focused on standardized account maintenance, timely record keeping and fulfillment controls, with processes for filing, mailing, and account investigation routed through Ticketmaster Archtics. Training and staffing practices reflected event driven volume, with intern schedules and role responsibilities aligned to Archtics driven workflows for order accuracy and customer service continuity. | |
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Harrah's Cherokee Casino Resort | Leisure and Hospitality | 3860 | $670M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2021 | n/a | In 2021 Harrah's Cherokee Casino Resort implemented Ticketmaster Archtics for Event Management to centralize ticketing, box office operations, and seating control for the Showroom and special events. The deployment positioned Ticketmaster Archtics as the core Event Management application supporting bookings, on-site scanning, and guest account handling tied to Caesars Entertainment’s customer database. Configuration focused on standard Event Management capabilities, including customer account management, ticket issuance and seating allocation, barcode and mobile ticket scanning, and post-event seating updates. Ticketmaster Archtics was used to manage row numbering and seating arrangements, process event bookings at the box office, and provide in-person and app-based customer assistance for seating and technical issues. Operational scope included Casino Services, Box Office, Showroom operations, Promotions, and Special Events teams, with staff roles such as Casino Services Representative and Box Office Clerk executing daily workflows. Routine processes implemented included data entry and accuracy controls for new customer accounts in Caesars Entertainment’s database, greeting motorcoaches and distributing incentives at events, and coordinated scanning and admission procedures across entrances to ensure consistent guest flow. Governance and process-level controls emphasized cross-department coordination and data accuracy, with documented responsibilities for account maintenance, seating updates after events, and resolution of ticketing or app issues by box office personnel. The implementation anchored Ticketmaster Archtics as the operational system of record for on-site event ticketing and guest admission within Harrah's Cherokee Casino Resort. | |
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Miami Dolphins | Leisure and Hospitality | 1300 | $645M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2017 | n/a | In 2017 Miami Dolphins implemented Ticketmaster Archtics as its core event management platform for Hard Rock Stadium operations, centralizing event creation, ticketing workflows, and reporting. The deployment supported a broad live events slate including college football, concerts, international soccer, and city events, and extended to ticket operations teams responsible for day of event execution and box office readiness. Ticketmaster Archtics was configured to handle event creation, pricing management, presales and event offers, inventory holds and adjustments, seating installations, and VIP ticketing workflows, aligning with standard Event Management functional modules. Reporting and operational dashboards were used by ticket operations staff to manage event-level inventory and to coordinate promoter requests, preserving consistent sellable inventory and offer visibility across systems. The Archtics implementation operated alongside and referenced several related systems and operational tools explicitly, including TM1, Host, and Account Manager for event offer and presale checks, and interfaced operationally with promoters including Live Nation. Human resources and staffing tools ABI Mastermind, Paycor, and Lessonly were used in concert with ticketing operations for hiring, onboarding, training, scheduling, and payroll for a part-time workforce of approximately 70 people. Governance and operational processes were formalized around coordinated event day ticket operations, promoter day of changes, staff assignments, guest education campaigns, and box office procedures, with ticket operations roles leading event management and interdepartmental ticketing needs. These process controls and system linkages were intended to ensure seamless customer and promoter experiences across ticket sales and event execution. | |
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Leisure and Hospitality | 2500 | $11.0B | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2018 | n/a |
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Leisure and Hospitality | 400 | $45M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2016 | n/a |
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Leisure and Hospitality | 3000 | $200M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Ticketmaster Archtics
- Knoxville Utilities Board, a United States based Utilities organization with 500 Employees
- Bdr Construction & Consulting, a United States based Construction and Real Estate company with 10 Employees
- Be•At, a Belgium based Leisure and Hospitality organization with 85 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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