List of Ticketmaster Archtics Customers
Ticketmaster
325 N Maple Dr,
Beverly Hills, 90210, CA,
United States
Beverly Hills, 90210, CA,
United States
1 323-769-4600
Professional Services
6678
$3.1B
Since 2010, our global team of researchers has been studying Ticketmaster Archtics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ticketmaster Archtics for Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ticketmaster Archtics for Event Management include: National Basketball Association (NBA), a United States based Leisure and Hospitality organisation with 2500 employees and revenues of $11.00 billion, Harrah's Cherokee Casino Resort, a United States based Leisure and Hospitality organisation with 3860 employees and revenues of $670.0 million, Miami Dolphins, a United States based Leisure and Hospitality organisation with 1300 employees and revenues of $645.0 million, Baltimore Ravens, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $440.0 million, United States Soccer Federation, Inc., a United States based Leisure and Hospitality organisation with 3000 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Ticketmaster Archtics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ticketmaster Archtics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Baltimore Ravens | Leisure and Hospitality | 600 | $440M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2017 | n/a |
In 2017, Baltimore Ravens deployed Ticketmaster Archtics for Event Management to operationalize ticketing and account management workflows across Ticket Operations and Customer Service. The implementation supported day to day stadium event operations, with system use documented in Ticket Operations and Service internship duties that span inbound and outbound call handling, order processing and ticket distribution during home football games and other stadium events.
Ticketmaster Archtics was configured to serve as the primary ticketing system and CRM, driving account maintenance, order and payment processing, ticket and pass distribution, and fulfillment workflows. Functional capabilities implemented include customer account updates, transaction processing for season and single game tickets, packaging and mailing of ticket related materials, and phone and email case handling as core operational modules.
Operational coverage explicitly included the Ticket Operations and Service teams and seasonal internship staff, with daily activities described as answering 50 to 100 incoming calls per day and making outbound calls for sales and service. The implementation supported multi channel customer service, including phone, email and in person interactions tied to stadium event schedules, and was used to maintain accurate customer files and records within the Ticketmaster Archtics CRM.
Governance focused on standardized account maintenance, timely record keeping and fulfillment controls, with processes for filing, mailing, and account investigation routed through Ticketmaster Archtics. Training and staffing practices reflected event driven volume, with intern schedules and role responsibilities aligned to Archtics driven workflows for order accuracy and customer service continuity.
|
 |
Harrah's Cherokee Casino Resort | Leisure and Hospitality | 3860 | $670M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2021 | n/a |
In 2021 Harrah's Cherokee Casino Resort implemented Ticketmaster Archtics for Event Management to centralize ticketing, box office operations, and seating control for the Showroom and special events. The deployment positioned Ticketmaster Archtics as the core Event Management application supporting bookings, on-site scanning, and guest account handling tied to Caesars Entertainment’s customer database.
Configuration focused on standard Event Management capabilities, including customer account management, ticket issuance and seating allocation, barcode and mobile ticket scanning, and post-event seating updates. Ticketmaster Archtics was used to manage row numbering and seating arrangements, process event bookings at the box office, and provide in-person and app-based customer assistance for seating and technical issues.
Operational scope included Casino Services, Box Office, Showroom operations, Promotions, and Special Events teams, with staff roles such as Casino Services Representative and Box Office Clerk executing daily workflows. Routine processes implemented included data entry and accuracy controls for new customer accounts in Caesars Entertainment’s database, greeting motorcoaches and distributing incentives at events, and coordinated scanning and admission procedures across entrances to ensure consistent guest flow.
Governance and process-level controls emphasized cross-department coordination and data accuracy, with documented responsibilities for account maintenance, seating updates after events, and resolution of ticketing or app issues by box office personnel. The implementation anchored Ticketmaster Archtics as the operational system of record for on-site event ticketing and guest admission within Harrah's Cherokee Casino Resort.
|
 |
Miami Dolphins | Leisure and Hospitality | 1300 | $645M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2017 | n/a |
In 2017 Miami Dolphins implemented Ticketmaster Archtics as its core event management platform for Hard Rock Stadium operations, centralizing event creation, ticketing workflows, and reporting. The deployment supported a broad live events slate including college football, concerts, international soccer, and city events, and extended to ticket operations teams responsible for day of event execution and box office readiness.
Ticketmaster Archtics was configured to handle event creation, pricing management, presales and event offers, inventory holds and adjustments, seating installations, and VIP ticketing workflows, aligning with standard Event Management functional modules. Reporting and operational dashboards were used by ticket operations staff to manage event-level inventory and to coordinate promoter requests, preserving consistent sellable inventory and offer visibility across systems.
The Archtics implementation operated alongside and referenced several related systems and operational tools explicitly, including TM1, Host, and Account Manager for event offer and presale checks, and interfaced operationally with promoters including Live Nation. Human resources and staffing tools ABI Mastermind, Paycor, and Lessonly were used in concert with ticketing operations for hiring, onboarding, training, scheduling, and payroll for a part-time workforce of approximately 70 people.
Governance and operational processes were formalized around coordinated event day ticket operations, promoter day of changes, staff assignments, guest education campaigns, and box office procedures, with ticket operations roles leading event management and interdepartmental ticketing needs. These process controls and system linkages were intended to ensure seamless customer and promoter experiences across ticket sales and event execution.
|
 |
National Basketball Association (NBA) | Leisure and Hospitality | 2500 | $11.0B | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2018 | n/a |
In 2018, the National Basketball Association extended its ticketing partnership with Ticketmaster and implemented Ticketmaster Archtics to centralize leaguewide Event Management capabilities. The engagement positioned Ticketmaster Archtics as the primary platform to deliver enhanced digital ticketing and personalized in-venue experiences across the league and member clubs.
Ticketmaster Archtics was configured to support core Event Management workflows including ticket inventory and order management, verified ticket transfer and resale workflows, and leaguewide fan analytics and marketing services. The implementation emphasized resale marketplace capabilities by powering NBATickets.com for the NBA, WNBA, and NBA G League, enabling fans to safely transfer and sell verified tickets while preserving marketplace verification and commerce controls.
Operational scope covered leaguewide ticketing operations and club-level ticketing functions, with twenty four NBA teams already using Ticketmaster as their secondary ticketing provider at the time of the extension. The deployment centralized marketplace orchestration and fan data collection to support both local club marketing and national league marketing efforts, while maintaining a single platform for marketplace operations and ticket lifecycle management.
Governance focused on extending the partnership to continue powering NBATickets.com and to deliver expanded marketing services and leaguewide fan analytics. Reported outcomes included an improved fan friendly ticketing experience, a trusted and convenient place to buy and sell tickets, and enhanced capabilities for clubs to access insights and technology to better serve fans.
|
 |
United Center | Leisure and Hospitality | 400 | $45M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2016 | n/a |
In 2016 United Center implemented Ticketmaster Archtics as its primary Event Management platform to centralize premium and general ticket operations. The deployment focused on premium ticket administration and box office workflows, with Ticketmaster Archtics used to manage suite and club inventory, account groups, and on-sale coordination for seasons and events.
Ticketmaster Archtics was configured to support core Event Management functions including building plans, seasons, events and price codes, configuring sell location rules and master account groups, and manipulating inventory for suite and club holders. The implementation included invoice generation, will call and refund handling, sell and renew tooling, and account management processes to keep premium accounts current and enable announced event purchases.
The Archtics deployment was integrated into an ecosystem of Ticketmaster systems including TM1, TM1 Entry, EMT, Host, Account Manager and Ticketmaster Presence, with specific suite inventory provisioned to sell on Fevo. This architecture orchestrates inventory control, entry rule configuration for internal and external entrances, and ticket validation workflows, supporting Sales, Premium Ticketing, Box Office and event night staff across United Center operations.
Operational governance emphasized process training and role-based workflows, with staff training on Account Manager and Ticketmaster Presence, ticket seller training on Host and Archtics for account lookup and fraud spotting, and operational procedures for event night staffing. United Center Ticketmaster Archtics Event Management supports Premium Ticketing and Box Office business functions through configured account groups, sell location rules and integrated entry controls.
|
 |
|
Leisure and Hospitality | 3000 | $200M | United States | Ticketmaster | Ticketmaster Archtics | Event Management | 2016 | n/a |
|
Showing 1 to 6 of 6 entries
Buyer Intent: Companies Evaluating Ticketmaster Archtics
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ticketmaster Archtics. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ticketmaster Archtics for Event Management include:
- Knoxville Utilities Board, a United States based Utilities organization with 500 Employees
- Bdr Construction & Consulting, a United States based Construction and Real Estate company with 10 Employees
- Be•At, a Belgium based Leisure and Hospitality organization with 85 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Ticketmaster Archtics Coverage
Ticketmaster Archtics is a Event Management solution from Ticketmaster.
Companies worldwide use Ticketmaster Archtics, from small firms to large enterprises across 21+ industries.
Organizations such as National Basketball Association (NBA), Harrah's Cherokee Casino Resort, Miami Dolphins, Baltimore Ravens and United States Soccer Federation, Inc. are recorded users of
Ticketmaster Archtics for Event Management.
Companies using Ticketmaster Archtics are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Ticketmaster Archtics are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ticketmaster Archtics across Americas, EMEA, and APAC.
Companies using Ticketmaster Archtics range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Ticketmaster Archtics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ticketmaster Archtics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Event Management.