List of Tiger Prism Customers
Tiger
77-79 Christchurch Rd,
Ringwood, BH24 1DH,
United Kingdom
Ringwood, BH24 1DH,
United Kingdom
44 14 2589 1000
Professional Services
90
$9M
Since 2010, our global team of researchers has been studying Tiger Prism customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tiger Prism for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tiger Prism for Call Tracking and Recording include: Quilter, a United Kingdom based Banking and Financial Services organisation with 3005 employees and revenues of $5.10 billion, Student Loans Company, a United Kingdom based Government organisation with 3300 employees and revenues of $3.37 billion, Marsh United Kingdom, a United Kingdom based Insurance organisation with 3000 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Tiger Prism, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Marsh United Kingdom | Insurance | 3000 | $800M | United Kingdom | Tiger Communications | Tiger Prism | Call Tracking and Recording | 2018 | n/a |
In 2018, Marsh United Kingdom implemented Tiger Prism for Call Tracking and Recording. The deployment was positioned as a regional call logging and tracking backbone supporting voice services across EMEA, aligned with the organisation's overall design authority for voice and unified communications.
Tiger Prism was configured as the central call logging solution to capture and correlate call metadata across Cisco Unified Communications Manager clusters and contact centre platforms. The implementation integrated call logging functions with NICE voice recording and Prognosis UC monitoring to provide synchronous voice and call analytics, and it was used alongside Cisco PCCE UCCE and UCCX contact centre capabilities to support recording and tracking workflows.
Operational coverage extended across more than 130 sites and approximately 25,000 users within the EMEA region, encompassing contact centre queues, outbound dialler integration with Acqueon, wallboard feeds to 2Ring, and CRM integration touch points. The environment included SIP trunking and session border controller infrastructure, CUCM 11.x clusters, Cisco Finesse, CUIC reporting, and unified messaging components, with Tiger Prism providing the call logging layer that interoperated with these elements.
Governance and process changes accompanied the technical rollout, led by a Vice President Senior UC Engineer acting as design authority. New documentation and standardized request and change processes were developed to reduce installation time and complexity, and regular sessions with business lines were instituted to shift the support model from reactive to proactive and to make the internal voice team the primary point of contact for voice related services.
Tiger Prism is explicitly referenced as the deployed Call Tracking and Recording application within Marsh United Kingdom, functioning as the organization wide call logging platform that ties into UC monitoring, recording, contact centre, and CRM ecosystems, while operational processes were restructured to support ongoing service management and regulatory considerations such as PCI compliance.
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Quilter | Banking and Financial Services | 3005 | $5.1B | United Kingdom | Tiger Communications | Tiger Prism | Call Tracking and Recording | 2020 | n/a |
In 2020 Quilter deployed Tiger Prism to expand Call Tracking and Recording capabilities across its telephony estate. The Tiger Prism implementation in 2020 was executed as part of a short infrastructure support engagement from January 2020 to March 2020, focused on enterprise telephony instrumentation and logging.
Tiger Prism was implemented alongside Tiger Call logger and integrated with Avaya telephony components documented in the engagement, including Avaya CMS, Avaya Aura Messaging and Symon Wallboards, and with existing call recording platforms Nice NIM and Nice Engage, plus RightFax for message handling. The deployment aligned Tiger Prism Call Tracking and Recording functionality with network-level instrumentation, enabling centralized call logging and interaction capture across the environment.
Operational coverage included multiple UK offices and extended sites in Dublin, Hong Kong and Singapore, with network engineering ownership for Avaya telephony infrastructure support. The implementation impacted contact center and telephony operations, compliance-oriented recording workflows and infrastructure monitoring, and required coordination between network engineering and voice operations teams for configuration, rollouts and ongoing support.
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Student Loans Company | Government | 3300 | $3.4B | United Kingdom | Tiger Communications | Tiger Prism | Call Tracking and Recording | 2017 | n/a |
In 2017 Student Loans Company implemented Tiger Prism as its Call Tracking and Recording solution to modernize contact centre customer service operations. Tiger Prism was introduced to move the contact centre from basic telephony toward omnichannel capability, explicitly adding email, webchat, co-browsing and chatbot channels to support customer engagement workflows.
The deployment included configuration work to enable call logging and recording, and upgrades to endpoint and browser support. The project upgraded Verint Softphone to a current version to improve system performance and unlock an expanded feature set, and updated browser support for core contact centre software. An update of Corizon Versata software was executed to remove performance bottlenecks while taking steps to eliminate that component from the base configuration, and a program to instrument end to end metrics was identified and progressed.
Tiger Prism was integrated into an environment anchored by Avaya telephony, including Avaya CMS and Orchestration Designer for IVR support, with adjacent technologies such as Nice, Nuance and Tiger Call Logger in the contact centre stack. Development and operations leveraged tools including HP Quality Centre, Solarwinds, Mingle, Jira and Assyst, and in-house skills in Java, JavaScript, HTML, CSS and SQL were used to extend and automate workflows consistent with Call Tracking and Recording functional needs.
Implementation governance emphasized Agile delivery and a shift to a cross-disciplined development team under the Contact Centre Technologies Team Leader role, changing team composition to close capability gaps and accelerate iterative rollout. The program identified significant licensing cost savings and progressed system-level metric instrumentation to enable future operational governance and performance monitoring.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Tiger Prism Coverage
Tiger Prism is a Call Tracking and Recording solution from Tiger Communications.
Companies worldwide use Tiger Prism, from small firms to large enterprises across 21+ industries.
Organizations such as Quilter, Student Loans Company and Marsh United Kingdom are recorded users of
Tiger Prism for Call Tracking and Recording.
Companies using Tiger Prism are most concentrated in Banking and Financial Services, Government and Insurance, with adoption spanning over 21 industries.
Companies using Tiger Prism are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Tiger Prism across Americas, EMEA, and APAC.
Companies using Tiger Prism range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Tiger Prism include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Tiger Prism customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.