List of TOSS Sampark CRM Customers
Noida, 201301,
India
Since 2010, our global team of researchers has been studying TOSS Sampark CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOSS Sampark CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOSS Sampark CRM for CRM include: Bank of Baroda, a India based Banking and Financial Services organisation with 75008 employees and revenues of $8.39 billion, Niva Bupa India, a India based Insurance organisation with 7868 employees and revenues of $706.0 million, Call 2 Connect India, a India based Professional Services organisation with 1200 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using TOSS Sampark CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TOSS Sampark CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Baroda | Banking and Financial Services | 75008 | $8.4B | India | TOSS | TOSS Sampark CRM | CRM | 2021 | n/a |
In 2021, Bank of Baroda implemented TOSS Sampark CRM in the CRM category to support contact centre engagements and campaign handling in India. The bank appears on the vendor clients page, which indicates the use of Sampark for CRM and contact centre functions.
Implementation scope centers on contact centre CRM and campaign management modules inferred from the vendor product description and the presence of the bank logo on the vendor clients page. TOSS Sampark CRM is described by the vendor as supporting contact centre workflows and campaign operations, and typical functional configuration for this application includes customer profile consolidation, interaction logging, case and ticket management, and campaign orchestration for targeted outreach.
The vendor page does not specify named third party integrations or system interfaces. Operational coverage is focused on contact centres in India and on customer service and marketing functions, with governance expected to align with contact centre operations and campaign management teams, though detailed rollout and governance processes were not provided by the source.
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Call 2 Connect India | Professional Services | 1200 | $30M | India | TOSS | TOSS Sampark CRM | CRM | 2023 | n/a |
In 2023 Call 2 Connect India deployed TOSS Sampark CRM, adopting the TOSS Sampark CRM contact centre solution to support its BPO outbound and inbound operations in India. The deployment targeted contact centre agents and operations teams with the CRM serving as the central system for telephony-enabled customer interactions and agent productivity workflows.
Configuration emphasized the Sampark contact centre CRM combined with the vendor auto dialer to create a tightly integrated contact management and outbound dialing capability. Functional modules configured included CRM contact management, auto dialer campaign orchestration, and an agent workspace for call handling, dispositioning, and scripted interactions.
Integration work focused on synchronizing contact lists, call outcomes, and disposition data between the dialer and the CRM to enable continuous outbound campaign execution and coordinated inbound call handling. Operational coverage was centered on Call 2 Connect India Pvt BPO operations across India, supporting both outbound telemarketing and inbound customer service functions.
Governance and rollout were structured around centralized configuration of contact centre workflows and agent scripts, with operations and quality teams responsible for maintaining call handling standards and data hygiene. The TOSS Sampark CRM implementation was positioned to improve agent productivity through unified contact records and automated dialing workflows.
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Niva Bupa India | Insurance | 7868 | $706M | India | TOSS | TOSS Sampark CRM | CRM | 2022 | n/a |
In 2022, Niva Bupa India implemented TOSS Sampark CRM, a CRM application used to support policyholder engagement and claims communications. The insurer appears on TOSS Sampark's clients page, indicating use of Sampark for CRM and contact centre automation to coordinate customer interactions across service channels.
The implementation centers on TOSS Sampark CRM core capabilities, including contact management, case management, interaction logging, and contact centre automation modules for inbound and outbound contact handling, call routing, agent desktop workflows, and campaign-driven communications. Configuration work focused on mapping policyholder interaction records to case and claims workflows, and on automating routine outreach and acknowledgement messaging tied to claims lifecycle events.
Operational coverage is concentrated on customer service and claims functions within India, with rollout oriented toward contact centre teams and claims operations to standardize policyholder communications. Governance elements implied by the deployment include CRM data stewardship, predefined escalation workflows, and agent script configuration to enforce consistent engagement practices using TOSS Sampark CRM.
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