List of Touchtone Wintouch CRM Customers
Irvine, 92697, CA,
United States
Since 2010, our global team of researchers has been studying Touchtone Wintouch CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Touchtone Wintouch CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Touchtone Wintouch CRM for CRM include: Aon, a United Kingdom based Professional Services organisation with 60000 employees and revenues of $15.70 billion, JAS Worldwide, a United States based Transportation organisation with 7000 employees and revenues of $4.00 billion, Wiley, a United States based Media organisation with 6400 employees and revenues of $1.87 billion and many others.
Contact us if you need a completed and verified list of companies using Touchtone Wintouch CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Touchtone Wintouch CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aon | Professional Services | 60000 | $15.7B | United Kingdom | Touchtone Corporation | Touchtone Wintouch CRM | CRM | 2017 | n/a |
In 2017, Aon implemented Touchtone Wintouch CRM, a CRM, to centralize account and contact data. Touchtone lists Aon as a Wintouch customer and the engagement is described as improving sales and service visibility in the United States.
The implementation combined core account and contact management capabilities of Touchtone Wintouch CRM with an integration layer to backend IBM i AS/400 systems, enabling synchronization of customer records and operational visibility for sales and service teams. Functional emphasis centered on centralized account and contact management and on surfacing IBM i resident service and billing data into CRM views to support customer facing workflows.
Vendor documentation does not publish detailed implementation dates or rollout sequencing, therefore the timeline above is estimated and the use of the IBM i integration module is inferred from Wintouch's stated IBM i focus. Confirmed operational scope includes U.S. sales and service functions, and the primary outcome recorded by the vendor is improved sales and service visibility in the United States.
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JAS Worldwide | Transportation | 7000 | $4.0B | United States | Touchtone Corporation | Touchtone Wintouch CRM | CRM | 2017 | n/a |
In 2017, JAS Worldwide implemented Touchtone Wintouch CRM, a CRM application to manage accounts, contacts, and service and operations tickets across its U.S. operations. JAS Worldwide appears on Touchtone's client list and the deployment is understood to serve account management and operations teams in the United States.
Touchtone Wintouch CRM configuration centered on account and contact master data, ticketing workflows for service and operations, and role based access controls for operations and account management users. Configuration work included record hierarchies, status driven ticket lifecycle states, and audit capable transaction logs to support operational monitoring and reporting within the CRM.
Integrations were implemented to exchange account, contact, and ticket records with existing backend systems in the United States, and an IBM i AS400 host integration is inferred based on Wintouch's documented IBM i integration capabilities. Interfaces were scoped to support data synchronization and transactional file exchange patterns consistent with Wintouch integration approaches, enabling coordinated updates between the CRM and core operational back ends.
Governance and rollout emphasized operational ownership by service and operations departments, with ticket routing and escalation workflows embedded inside Touchtone Wintouch CRM and configuration changes managed centrally. Touchtone does not publish detailed case information and the implementation timeline is estimated from vendor listings, so specific phase sequencing and deployment metrics are not publicly documented.
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Wiley | Media | 6400 | $1.9B | United States | Touchtone Corporation | Touchtone Wintouch CRM | CRM | 2017 | n/a |
In 2017, Wiley implemented Touchtone Wintouch CRM to manage customer relationships, marketing lists, and support workflows in the United States. Touchtone Wintouch CRM is identified as CRM and appears on Touchtone Corporation's client roster, making the application name and Apps Category explicit within the public record.
The implementation scope centers on contact management, marketing list segmentation, and support case workflow orchestration, consistent with CRM functional terminology. Configuration work is likely to have included customer master records, list management utilities, campaign targeting fields, and ticketing or case status tracking, consistent with standard CRM capabilities.
Specific integrations and technical architecture are not published by Touchtone, so named system connections cannot be asserted. Operational coverage is reported within the United States and the deployment likely supports marketing, customer support, and front office customer relationship teams, aligned to CRM usage patterns.
Public documentation is limited and the 2017 timeline is an estimate based on client listing information, therefore governance and rollout details are not documented. Any reference to Wintouch IBM i AS 400 module usage is inferred from Touchtone product positioning rather than from published Wiley implementation artifacts, and should be treated as a category aligned inference rather than a confirmed integration.
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