List of TrackTik Customers
San Diego, 92122, CA,
United States
Since 2010, our global team of researchers has been studying TrackTik customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TrackTik for Security Agency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TrackTik for Security Agency Management include: Commissionaires, a Canada based Non Profit organisation with 22000 employees and revenues of $5.50 billion, St. Moritz Security Services, a United States based Professional Services organisation with 4500 employees and revenues of $600.0 million, Logixx Security, a Canada based Professional Services organisation with 500 employees and revenues of $48.0 million, MA Services Group, a Australia based Professional Services organisation with 340 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using TrackTik, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TrackTik customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Commissionaires | Non Profit | 22000 | $5.5B | Canada | Trackforce Valiant | TrackTik | Security Agency Management | 2017 | n/a |
In 2017 Commissionaires initiated a multi-year technology program that included deployment planning for TrackTik in the Security Agency Management category. The program formed part of a broader ERP technology transformation addressing Human Resources, Finance and Operations across the organization.
TrackTik was implemented as a SaaS operational platform to support scheduling, call centre dispatching and time and attendance management for the field security guard workforce. The implementation used TrackTik to centralize operational workflows in the divisional contact centre and to manage workforce scheduling and dispatch across the province of Alberta.
New products were researched and selected in Q4 2018, with TrackTik selected alongside Sage 300 Finance and CRM and Criterion HCM, and project plans and cost estimates presented to the board. The program proceeded through a 14 month full development lifecycle and went live in February 2020 on time and on budget, executing integrations and solution integration work across HR, Finance and Operations modules.
Governance and delivery emphasis included vendor selection, procurement, change management, process improvement, requirements management, cybersecurity and customization development. A Senior Program and Project Manager based in Calgary led the ERP technology transformation from 2018 to 2020, coordinating subprojects for Scheduling, Call Centre Dispatching and Time and Attendance within the Security Agency Management implementation.
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Logixx Security | Professional Services | 500 | $48M | Canada | Trackforce Valiant | TrackTik | Security Agency Management | 2018 | n/a |
In 2018 Logixx Security deployed TrackTik as its Security Agency Management platform to centralize dispatch, fleet oversight, and operational reporting across its Toronto operations. The implementation positioned TrackTik as the primary application for daily dispatch workflows, time and attendance capture, and centralized incident and safety logging.
TrackTik was configured to manage dispatch and scheduling, fleet maintenance and safety logs, and invoicing and inventory reporting. Functional modules and capabilities implemented included dispatch management, route planning and scheduling, fleet maintenance logging, safety and incident reporting, and operational scorecarding used for daily workflow optimization.
The TrackTik implementation operated alongside Geotab GPS Tracking for vehicle monitoring and route optimization, with operators monitoring fleet movement and escalating maintenance to external vendors as needed. Financial analysis activities such as guard payroll analysis and invoicing reconciliation were executed using reports produced from TrackTik and correlated with operational data to identify missed projects and cost drivers.
Governance and process transformation accompanied the rollout, with Lean and DMAIC methods used to reduce overtime and cut idle time, training programs for new hires and refresher courses, and automation of manual business processes in coordination with IT. Operational scope emphasized communications, dispatch, and fleet functions, with TrackTik serving as the system of record for daily tasking, service reporting, and safety compliance within Logixx Security.
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MA Services Group | Professional Services | 340 | $41M | Australia | Trackforce Valiant | TrackTik | Security Agency Management | 2021 | n/a |
In 2021, MA Services Group implemented TrackTik in the Security Agency Management category to centralize on-site retail security operations. The deployment targeted theft prevention officer workflows at Coles and Kmart sites in Brisbane, Queensland, and was oriented around site-level incident capture and guard activity logging for contracted security teams. TrackTik was configured to support structured incident reporting and guard activity logs, enabling officers to document theft incidents and recoveries and to maintain consistent shift and patrol records. Configuration emphasized case documentation, officer report submission, and standardized incident records to align daily theft prevention tasks with site assignments. Operational integration included officers filing reports in TrackTik while also recording incidents in Auror, creating a dual reporting workflow between TrackTik and Auror for loss prevention cases. Governance focused on on-site reporting protocols for theft prevention officers, escalation paths within TrackTik case records, and consolidation of recovery documentation, with recorded recoveries worth thousands of dollars entered into TrackTik and Auror as part of routine incident management.
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Professional Services | 4500 | $600M | United States | Trackforce Valiant | TrackTik | Security Agency Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating TrackTik
- Oakland County, a United States based Government organization with 5661 Employees
- Thermo Fisher Scientific, a United States based Life Sciences company with 125000 Employees
- Thoma Bravo, a United States based Banking and Financial Services organization with 220 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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