List of Tribe Community Platform Customers
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Since 2010, our global team of researchers has been studying Tribe Community Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tribe Community Platform for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tribe Community Platform for Community Management include: Pipedrive, a United States based Professional Services organisation with 1000 employees and revenues of $77.0 million, ConvertKit, a United States based Professional Services organisation with 68 employees and revenues of $29.0 million, Octorate, a Italy based Professional Services organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Tribe Community Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tribe Community Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ConvertKit | Professional Services | 68 | $29M | United States | Tribe Technologies | Tribe Community Platform | Community Management | 2019 | n/a |
In 2019, ConvertKit implemented Tribe Community Platform as a central Community Management environment to create an online social community for creators. The initiative focused on supporting creators with shared content resources and empowering customers to get answers to questions about the product, best practices, and marketing, aligning product support, creator education, and marketing functions under a single community channel.
The deployment of Tribe Community Platform was structured around explicit functional modules, including Topics and Groups to organize discussions, curated content resource collections to surface high quality guidance, and hosted challenges to educate and engage creators. The community was provisioned for creators signed up with ConvertKit and configured to facilitate peer-to-peer Q&A, resource sharing, and challenge-based learning workflows.
Governance for the community emphasized topical structure and group boundaries to guide participation and content discovery, with processes to run recurring challenges and surface expert-curated resources to creators. Operational scope targeted ConvertKit customers who are creators, and the implementation tied Community Management to customer support and creator enablement processes without introducing external system integrations in the documented scope.
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Octorate | Professional Services | 60 | $6M | Italy | Tribe Technologies | Tribe Community Platform | Community Management | 2019 | n/a |
In 2019, Octorate implemented Tribe Community Platform to establish a private customer community and to deliver Community Management capabilities for customer support, content self-service, and product feedback. The initiative aimed to build, nurture, and grow customer relationships during the COVID-19 pandemic and beyond, and to empower customers to help each other while improving the efficiency of the internal support team.
The deployment of Tribe Community Platform was configured with topic-based content categorization and language-based groups to segment discussions and surface localized resources. Functional modules and capabilities implemented include a resource hub and content library populated with guides, best practices, and webinars, member contribution workflows to allow customer-generated content, and explicit feedback collection channels to generate customer insights for product innovation.
Integrations were limited and deliberate, the community was integrated with the search function of the Octorate software so customers can access community content directly inside Octorate. Operational scope centers on customer-facing support and product feedback loops, with contributions from the internal Octorate team to seed content and moderate discussions.
Governance was organized around internal team moderation and content curation workflows, a structured taxonomy of topics to route inquiries and feedback, and language-group moderation to maintain relevance for multi-lingual users. The implementation emphasized ongoing content seeding and member-led contributions to support self-service, peer support, and systematic capture of customer feedback for product teams.
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Pipedrive | Professional Services | 1000 | $77M | United States | Tribe Technologies | Tribe Community Platform | Community Management | 2018 | n/a |
In 2018, Pipedrive implemented the Tribe Community Platform to address Community Management needs, creating a central knowledge hub for sales and marketing professionals and a safe space for customers to connect with peers. The initiative targeted customer self-service, community-driven support, feedback capture for research and development, and member network engagement as core business functions.
The Tribe Community Platform deployment established a structured community architecture with curated topics and groups, content tagging, and seeded discussions to accelerate engagement. Configuration work focused on enabling self-service support workflows, feedback collection channels to amplify R and D activities, and member network capabilities that support peer-to-peer problem solving and knowledge exchange.
Deployment was executed as an integrated online community under Pipedrive Help Center, embedding the community alongside existing support resources to centralize customer and partner interactions. The operational scope prioritized sales and marketing professionals as primary internal users and Pipedrive customers as external members, with the community serving both support and product feedback functions.
Pipedrive closely worked with Tribe’s success team to implement customizations, seed the community, and complete launch activities within a 12 week program. The rollout delivered a full-featured social community within three months, and the community reached a reported 60% active user participation rate following launch.
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