List of tts QuickAccess Customers
Heidelberg, 69115,
Germany
Since 2010, our global team of researchers has been studying tts QuickAccess customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased tts QuickAccess for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using tts QuickAccess for Digital Adoption include: Continental, a Germany based Automotive organisation with 96426 employees and revenues of $46.60 billion, Sick AG, a Germany based Manufacturing organisation with 12185 employees and revenues of $1.70 billion, CSS Insurance, a Switzerland based Banking and Financial Services organisation with 2700 employees and revenues of $168.0 million and many others.
Contact us if you need a completed and verified list of companies using tts QuickAccess, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Continental | Automotive | 96426 | $46.6B | Germany | tts | tts QuickAccess | Digital Adoption | 2019 | n/a |
In 2019 Continental implemented tts QuickAccess as a Digital Adoption solution to provide embedded performance support across ERP rollout programs and external partner processes. The deployment built on an internal standard installation package that Continental had established in 2018, and the vendor reports that tts solutions have become globally successful at Continental with increasing adoption in larger projects.
The implementation centers on the tts QuickAccess performance support platform and the broader tt performance suite, delivered as an in-application guidance and taskbar access layer with the distinctive orange taskbar launcher for on-site assistance. Configuration emphasizes localized key user enablement, where only the local key user is trained ahead of go-live and in-application guidance is relied on to assist employees on site, consistent with Digital Adoption capabilities such as contextual walkthroughs, just-in-time help, and role-based content provisioning.
Operational coverage spans internal employees, connected customers, and an expanding program to onboard suppliers to the performance support portal, allowing suppliers to log in directly and learn supplier processes independently. The implementation is tightly aligned with ERP rollout schedules, embedding tts QuickAccess into cutover and post-go-live support workflows rather than replacing a specifically named prior product.
Governance and rollout practice at Continental emphasizes a standardized installation template, a key-user first training model, and progressive extension of in-app support to broader user populations and external partners. Customers of Continental AG are already connected to the system, and supplier connection is a planned next phase, reflecting a staged rollout strategy and enterprise scale adoption of tts QuickAccess for Digital Adoption across internal and external business functions.
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CSS Insurance | Banking and Financial Services | 2700 | $168M | Switzerland | tts | tts QuickAccess | Digital Adoption | 2020 | n/a |
In 2020, CSS Insurance implemented tts QuickAccess, replacing Oracle UPK as its primary in application support and learning layer. The deployment targeted content production, curation and maintenance workflows and was aligned with Digital Adoption objectives for employee performance support across the Swiss-based insurer with approximately 2700 employees.
The implementation configured tts QuickAccess to support content authoring, contextual in application guidance, searchable performance support assets and content lifecycle management for training teams and business users. Configuration emphasized the tts performance suite capabilities for streamlined production, curation and maintenance of content, with professional consultancy engagement from tts to define content templates, guidance scoped to user roles and update procedures.
Operational coverage centered on learning and application support functions, integrating the new Digital Adoption layer into CSS workflows previously documented in Oracle UPK. The rollout focused on embedding guidance into business application flows and establishing centralized content repositories to improve governance of job aids and task based instructions.
Decision drivers cited by CSS included a superior cost benefit ratio for ongoing content production and the consultancy services provided by tts, a view expressed by Andreas Schulz, learning specialist at CSS. Governance changes included formalized content curation and maintenance processes developed with tts consultancy, and ongoing operational ownership remained with CSS learning and application support teams.
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Sick AG | Manufacturing | 12185 | $1.7B | Germany | tts | tts QuickAccess | Digital Adoption | 2018 | n/a |
In 2018, SICK AG implemented tts QuickAccess to provide a central, context sensitive entry point to workplace knowledge as part of a Digital Adoption initiative supporting rapid process change driven by Industry 4.0. The project was anchored in the Sensor Intelligence Academy and targeted employee performance support beyond formal training, explicitly aligning learning and in‑task guidance with ongoing SAP program needs.
The implementation centered on tts QuickAccess and the tt performance suite including tt knowledge force for content creation, deploying a task bar launcher known internally as the orange to surface context sensitive knowledge. Functional capabilities implemented included central QuickAccess navigation, in‑application context detection and links to concise documentation, IT simulations and guides, and an authoring workflow that extended existing e learning production into in‑task performance support.
Integration points were explicitly with the Sensor Intelligence Academy learning management system SIAonline for publishing and governance of learning assets, and with internal SAP teams during a major SAP rollout which drove the demand for in‑task support. Operational coverage defined in the rollout included departmental SAP teams and the Academy, with internal SAP teams producing 200 new learning units using tt knowledge force to populate QuickAccess content.
Governance and process transformation accompanied the technical deployment, SICK established a multi step training and content lifecycle process, compiled a style guide for authors, and created a document manager role assigned to each of the seven SAP teams. The governance model formalized responsibilities for content creation, coordination, quality assurance and authorization, with developers feeding changes to document managers and user feedback used to trigger content revisions.
Outcomes described by SICK include a consistent standard for training documents, centrally available and up to date content accessed via tts QuickAccess, and bespoke documentation, IT simulations and guides shaped to user needs. Early adoption signals were positive, with the company positioning comprehensive performance support as a lasting element of its Digital Adoption strategy.
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