List of UniDesk Self Service Customers
Stirling, FK8 2DZ,
United Kingdom
Since 2010, our global team of researchers has been studying UniDesk Self Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UniDesk Self Service for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UniDesk Self Service for IT Service Management include: The University of Edinburgh, a United Kingdom based Education organisation with 5401 employees and revenues of $1.85 billion, Sheffield Hallam University, a United Kingdom based Education organisation with 4000 employees and revenues of $400.0 million, University of Stirling, a United Kingdom based Education organisation with 1652 employees and revenues of $230.0 million, Durham University Investments, a United Kingdom based Professional Services organisation with 10 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using UniDesk Self Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UniDesk Self Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Durham University Investments | Professional Services | 10 | $23M | United Kingdom | HEFESTIS | UniDesk Self Service | IT Service Management | 2025 | n/a |
In 2025 Durham University Investments deployed UniDesk Self Service as its IT Service Management platform to route student finance and billing queries into a designated Finance UniDesk ticketing workflow. The implementation centers on delivering a self service ticketing portal that surfaces finance request forms to students and staff, aligning IT Service Management with student services and finance case handling.
Configuration focused on intake and case management capabilities common to IT Service Management, including structured ticket intake forms for invoices and billing enquiries, automated routing into a Finance UniDesk queue, and status tracking for query resolution. The UniDesk Self Service portal was configured to support triage and queue assignment workflows, enabling Finance and Student Support teams to manage and escalate billing cases within a single ticketing environment.
Operational coverage is concentrated within the universitys IT and Student Support functions, handling finance and billing enquiries across the United Kingdom student population mentioned on the university site, which explicitly references submitting a Finance Unidesk ticket as of 2025. Governance changes emphasized centralized ticket intake through the portal to standardize query routing and visibility across Finance and Student Support, with the stated intent to improve query tracking and reduce waiting times via the self service and ticketing workflow.
|
 |
Sheffield Hallam University | Education | 4000 | $400M | United Kingdom | HEFESTIS | UniDesk Self Service | IT Service Management | 2020 | n/a |
In 2020, Sheffield Hallam University deployed UniDesk Self Service. UniDesk Self Service is used as an IT Service Management self service portal and knowledge base in the United Kingdom to support both staff and students.
The implementation provides a public-facing self service portal and knowledge base to raise IT and other service requests, and the university publishes an accessibility statement for the UniDesk portal prepared and updated 7 October 2020, indicating active use and accessibility governance. Functional capabilities evident in the deployment include end-user request logging, knowledge management for self-help, and service request routing aligned with standard IT Service Management workflows.
Operational scope covers IT and student support teams across Sheffield Hallam University, with the portal positioned as the primary channel for raising IT and other service requests. The published accessibility statement and explicit portal usage signal ongoing operational management and accessibility-focused governance for the UniDesk Self Service deployment, aimed at improving accessibility and end-user support.
|
 |
The University of Edinburgh | Education | 5401 | $1.9B | United Kingdom | HEFESTIS | UniDesk Self Service | IT Service Management | 2011 | n/a |
In 2011 the University of Edinburgh deployed UniDesk Self Service as a TOPdesk based IT Service Management offering in the United Kingdom, establishing a shared platform for campus IT support and wider higher education collaboration. The initial deployment emphasized a centralized self service portal and standardized request intake to align operational support with ITIL aligned practices across university units.
UniDesk Self Service implemented core modules including a customer facing self service portal, a searchable knowledge base, and a service desk module to manage incident and service request workflows, with configuration focused on ticket routing, priority handling and knowledge article publication. The architecture was provisioned as a shared service model, consolidating incident management, request fulfillment and knowledge management into a single operational layer for IT teams.
The University of Edinburgh co created and operated the UniDesk service under an ITIL aligned governance model that coordinated configuration control, knowledge governance and continual service improvement across departments and partner institutions. In 2022 ownership and operating responsibility for the UniDesk service transferred to HEFESTIS, preserving the shared service architecture and ongoing IT support and service improvement functions for the higher education sector.
|
 |
|
Education | 1652 | $230M | United Kingdom | HEFESTIS | UniDesk Self Service | IT Service Management | 2015 | n/a |
|
Buyer Intent: Companies Evaluating UniDesk Self Service
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||