List of UniServe NXT 360 Platform Customers
Hyderabad, 500019,
India
Since 2010, our global team of researchers has been studying UniServe NXT 360 Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UniServe NXT 360 Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UniServe NXT 360 Platform for Customer Experience include: ICICI Prudential Life Insurance, a India based Insurance organisation with 19975 employees and revenues of $8.26 billion, BSNL (Bharat Sanchar Nigam Limited), a India based Communications organisation with 60104 employees and revenues of $2.60 billion, Income Tax Department, a India based Government organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using UniServe NXT 360 Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UniServe NXT 360 Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BSNL (Bharat Sanchar Nigam Limited) | Communications | 60104 | $2.6B | India | Intense Technologies | UniServe NXT 360 Platform | Customer Experience | 2016 | n/a |
In 2016, BSNL implemented Intense Technologies' UniServe NXT 360 Platform as part of a Customer Experience Customer Acquisition and Customer Communication Management program to enable Aadhaar based eKYC, accelerate onboarding and centralize digital customer engagement. The deployment targeted operator circles across India and focused on standardizing acquisition and communication workflows under a single platform.
The UniServe NXT 360 Platform implementation concentrated on customer acquisition and customer communication management capabilities, including eKYC verification workflows to support Aadhaar based identity checks and automated onboarding sequences to shorten time to activation. Configuration work emphasized centralized digital engagement, campaign orchestration and templated communication workflows to unify marketing and service messages across regions.
Operationally the platform was provisioned as a centralized engagement layer across BSNL circles, integrating Aadhaar based eKYC for identity validation and feeding standardized customer records into the operator's acquisition processes. The rollout covered customer facing functions in sales, onboarding and marketing, enabling consistent digital channels and communication policies across sites.
Governance and rollout were organized around the CACMS program to centralize communications governance and to enforce consistent onboarding procedures. Public reporting states the rollout reduced onboarding times from days to hours and centralized communications and marketing capabilities across the operator's regions, demonstrating the program level outcomes achieved by UniServe NXT 360 Platform for BSNL.
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ICICI Prudential Life Insurance | Insurance | 19975 | $8.3B | India | Intense Technologies | UniServe NXT 360 Platform | Customer Experience | 2008 | n/a |
In 2008, ICICI Prudential Life Insurance implemented the UniServe NXT 360 Platform from Intense Technologies to centralize customer communications and deliver multi-modal branded insurance documents. The deployment targeted Customer Experience requirements for welcome kits, premium notices and periodic policy statements, addressing insurer communications across India.
The implementation incorporated Intense's iECCM and CCM customer communications management modules within the UniServe NXT 360 Platform, configured for template-driven composition, variable data personalization and multi-channel output orchestration. Functionality emphasized branded document production and automated delivery workflows for print, email and batch statement runs, aligning composition rules with insurance product and policyholder data.
Operational scope focused on customer communications workflows for retail life insurance operations in India and involved customer experience, communications and document production teams. The public announcement in 2008 described the deployment as enabling cost-effective, multi-modal delivery of branded insurance documents, with governance oriented to centralized template management and operational control of outbound document flows.
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Income Tax Department | Government | 1000 | $250M | India | Intense Technologies | UniServe NXT 360 Platform | Customer Experience | 2009 | Infosys |
In 2009, the Income Tax Department implemented UniServe NXT 360 Platform to digitalize citizen-facing tax communications and forms across India. The UniServe NXT 360 Platform, delivered by Intense Technologies, was deployed beginning December 2009 as part of a government citizen services initiative to enable automated generation and multi-channel distribution of income tax returns and related communications.
The deployment emphasized automated document generation, template-driven form orchestration, auto-fill data population, and multi-channel distribution capabilities consistent with the Customer Experience category. UniServe NXT 360 Platform was configured to generate IT returns and distribute them via multiple channels, supporting large volume electronic filing workflows and driving reported auto-filled information rates of approximately 85 percent.
Infosys served as the implementation partner according to the vendor testimonial, executing integration and rollout activities for citizen-facing workflows and large scale distribution across taxpayers in India. Intense Technologies reports large-scale electronic filing coverage reaching 65 million taxpayers, and the project centered on citizen communications and forms as the primary business function within the Customer Experience implementation.
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