List of VBAVoice Customers
Milwaukee, 53204, WI,
United States
Since 2010, our global team of researchers has been studying VBAVoice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VBAVoice for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VBAVoice for Interactive Voice Response (IVR) include: J.P. Farley, a United States based Insurance organisation with 34 employees and revenues of $10.0 million, Edison Health Solutions, a United States based Insurance organisation with 50 employees and revenues of $7.0 million, Allegeant, a United States based Healthcare organisation with 17 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using VBAVoice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VBAVoice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allegeant | Healthcare | 17 | $2M | United States | VBA Software | VBAVoice | Interactive Voice Response (IVR) | 2020 | n/a |
In 2020, Allegeant implemented VBAVoice, an Interactive Voice Response (IVR) application to provide 24/7 provider self-service for eligibility, benefits and claims status. VBAVoice was integrated with the company's existing VBASoftware and VBAGateway platforms to surface eligibility lookup, benefits inquiry and claims status workflows through automated telephony. The deployment targeted provider support operations in the United States and centralized automated inbound call handling for provider-facing inquiries.
Operational results cited in the vendor case study show VBAVoice handled 79% of provider calls without redirection and resolved 55% of calls completely. The implementation delivered an estimated $50,000 in annual savings and improved customer service efficiency in provider support operations in the United States. Functionally the VBAVoice deployment provided automated eligibility, benefits and claims status workflows to enable continuous provider self-service.
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Edison Health Solutions | Insurance | 50 | $7M | United States | VBA Software | VBAVoice | Interactive Voice Response (IVR) | 2022 | n/a |
In 2022, Edison Health Solutions implemented VBAVoice, the VBAVoice Interactive Voice Response (IVR) application, to extend provider and member self service beyond standard business hours. The deployment targeted the companys customer service and third party administrator operations, with a primary focus on eligibility and claims self service.
VBAVoice was configured to present eligibility and claims self service workflows, routing inbound calls into automated menus and scripted prompts to deflect routine inquiries and reduce live agent load. Configuration emphasized interactive voice guidance and menu driven access, and was connected into existing TPA customer service workflows to ensure continuity of case handling and escalation to live agents when required. The implementation used IVR session orchestration and call routing logic aligned to the firms contact handling patterns.
Operational coverage extended across Edison Health Solutions U.S. customer service operations, enabling extended hours and greater staffing flexibility for the small scale TPA. Edison Health Solutions presented this VBAVoice use case in a VBA webinar in April 2023. Reported outcomes include reduced live call volumes and increased staffing flexibility across their U.S. operations.
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J.P. Farley | Insurance | 34 | $10M | United States | VBA Software | VBAVoice | Interactive Voice Response (IVR) | 2024 | n/a |
In 2024, J.P. Farley adopted VBA Software's customer engagement suite and publicly documented use of VBASoftware and VBAGateway in a case study reporting doubled business and markedly higher operational efficiency for benefits administration. Based on that documented adoption, it is reasonable to infer J.P. Farley enabled VBAVoice to provide Interactive Voice Response (IVR) capabilities focused on member and provider self-service and call deflection to support benefits workflows.
If VBAVoice was enabled, the implementation narrative centers on IVR orchestration integrated with VBASoftware and VBAGateway to surface benefits eligibility and claims status through self-service prompt flows. Functional configuration likely emphasized prompt scripting, intent-based routing between automated flows and live agents, and governance controls managed by benefits administration and contact center operations. The operational scope aligns with benefits administration and member servicing functions, with rollout and governance organized around prompt/version control, business-rule updates, and monitoring of contact deflection and engagement fidelity.
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Buyer Intent: Companies Evaluating VBAVoice
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