List of Verint Flexmanager Customers
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Since 2010, our global team of researchers has been studying Verint Flexmanager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Flexmanager for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Flexmanager for Workforce Scheduling include: Nationale Nederlanden, a Netherlands based Insurance organisation with 11917 employees and revenues of $17.08 billion, Ministerie van Justitie en Veiligheid, a Netherlands based Government organisation with 1000 employees and revenues of $250.0 million, 5CA, a Netherlands based Professional Services organisation with 2000 employees and revenues of $200.0 million, LetsGetChecked Ireland, a Ireland based Life Sciences organisation with 120 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Flexmanager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5CA | Professional Services | 2000 | $200M | Netherlands | Verint Systems | Verint Flexmanager | Workforce Scheduling | 2022 | n/a |
In 2022, 5CA deployed Verint Flexmanager from Verint Systems as part of a Workforce Scheduling implementation. The deployment centralized employee availability capture and shift orchestration so that employees can indicate availability and the WFM team can dynamically assign shifts across languages, countries and time zones.
Verint Flexmanager was implemented alongside Verint Workforce Management to provide scheduling automation, availability management and dynamic shift assignment workflows. Configuration emphasized availability inputs, rules-based rostering and real-time schedule adjustments to enable responsive staffing and continuous schedule optimization.
Operational coverage focused on workforce scheduling and WFM operations across multiple countries and time zones, with the WFM team managing multilingual assignment processes. The WFM deployment enabled rapid scaling, adding more than 90 employees in days, improved scheduling flexibility and contributed to a lower-than-average staff turnover rate.
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LetsGetChecked Ireland | Life Sciences | 120 | $20M | Ireland | Verint Systems | Verint Flexmanager | Workforce Scheduling | 2021 | n/a |
In 2021, LetsGetChecked Ireland standardized on Verint Workforce Management Professional from Verint Systems and deployed Verint Flexmanager as part of its Workforce Scheduling strategy to support contact-center forecasting, scheduling and staffing across its U.S. and Ireland operations. Verint Flexmanager is used alongside Verint Workforce Management Professional to address multichannel demands and pandemic-driven growth in home health testing and remote care contact center capacity.
The implementation emphasized contact-center forecasting and schedule orchestration, with functional coverage for staffing plans, shift management and employee availability aligned to peak testing and support volumes. Operational scope covered both U.S. and Ireland teams, creating a single workforce scheduling framework for multichannel voice and digital queues. Governance focused on standardizing forecasting and staffing rules across sites and shifting scheduling processes from ad hoc spreadsheets to system-driven rostering and intraday adjustments using Verint Workforce Management Professional and Verint Flexmanager.
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Ministerie van Justitie en Veiligheid | Government | 1000 | $250M | Netherlands | Verint Systems | Verint Flexmanager | Workforce Scheduling | 2017 | n/a |
In 2017 Ministerie van Justitie en Veiligheid implemented Verint Flexmanager to centralize Workforce Scheduling for the Central Judicial Collection Agency contact center operations. The deployment placed Verint Flexmanager at the center of scheduling, planning and leave management workflows to support both call center and office environments in Leeuwarden, aligning the application to the agency business function of workforce management and contact center scheduling.
The implementation configured Verint Flexmanager modules covering planning, leave administration and quality monitoring, with ongoing activities to set up, test and implement new modules or releases. Operational tasks documented during the rollout included employee provisioning and rights assignment, collection and analysis of management information, user support and training, and functional design adjustments to meet operational requirements.
Verint Flexmanager operated alongside an Avaya telephony ecosystem, integrating functionally with Avaya Telephony, Avaya Call Center Elite and Avaya WFO components and supporting the development and management of the voice response system. The integration oriented the Workforce Scheduling solution toward real time schedule adherence, shift planning and telephony-aware routing in the contact center environment while preserving separate operational ownership for telephony and workforce teams.
Governance was managed through a dedicated functional manager and an operational application manager who consulted with managers, users, IT and suppliers, supported operational management and the WFM team, and introduced new products within the call center. Change control processes emphasized staged testing of releases, operational support procedures, and user training to sustain Verint Flexmanager as the Workforce Scheduling authority for the CJIB contact center.
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Insurance | 11917 | $17.1B | Netherlands | Verint Systems | Verint Flexmanager | Workforce Scheduling | 2024 | n/a |
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Buyer Intent: Companies Evaluating Verint Flexmanager
- Kadaster, a Netherlands based Professional Services organization with 2500 Employees
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