List of Verint Impact 360 Quality Monitoring Customers
Verint Systems
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
3800
$909M
Since 2010, our global team of researchers has been studying Verint Impact 360 Quality Monitoring customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Impact 360 Quality Monitoring for Performance and Goal Management, Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Impact 360 Quality Monitoring for Performance and Goal Management, Workforce Management include: Unilever UK & Ireland, a United Kingdom based Manufacturing organisation with 128000 employees and revenues of $60.67 billion, Talbots, a United States based Retail organisation with 8900 employees and revenues of $2.00 billion, Unilever Netherlands, a Netherlands based Life Sciences organisation with 2500 employees and revenues of $793.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Impact 360 Quality Monitoring, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Impact 360 Quality Monitoring customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Talbots | Retail | 8900 | $2.0B | United States | Verint Systems | Verint Impact 360 Quality Monitoring | Performance and Goal Management,Workforce Management | 2012 | n/a |
In 2012, Talbots deployed Verint Impact 360 Quality Monitoring to strengthen contact center quality assurance and workforce oversight. The deployment was positioned within Performance and Goal Management,Workforce Management and targeted contact center operations that handled telephone, online chat, email queue, and social media contacts.
Verint Impact 360 Quality Monitoring was configured to support standard quality monitoring workflows including recorded interaction review, scorecarding, coaching workflows, and reporting for schedule adherence. The implementation supported intraday and real-time monitoring use cases, enabling staffing coordinators to perform intraday adjustments and agent schedule adherence tracking.
The Verint Impact 360 Quality Monitoring implementation operated alongside and integrated with existing Blue Pumpkin Impact 360 workforce management systems and Aspect ACD telephony. Operational support artifacts included macro-enabled Excel spreadsheets, Access databases, and Infopath forms that fed reporting and assisted forecasting and intraday decision making. The deployment covered coordination between internal agents and outsource providers, and supported contact volume allocation and forecasting for contact center staffing.
Governance included lifecycle access management for associates from onboarding to end of employment and embedded reporting workflows to inform forecasting and adherence processes. Monitoring, reporting, and analysis functions were leveraged to align workforce schedules to contact volume and to support operational goals within budget constraints.
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Unilever Netherlands | Life Sciences | 2500 | $793M | Netherlands | Verint Systems | Verint Impact 360 Quality Monitoring | Performance and Goal Management,Workforce Management | 2016 | n/a |
In 2016, Unilever Netherlands implemented Verint Impact 360 Quality Monitoring in support of its contact centre operations, aligned with the Performance and Goal Management,Workforce Management category. The deployment targeted the customer contact estate managed by Webhelp, covering voice, email and whitemail channels across sites in the UK, France, Germany, Netherlands and Italy, and supporting customer interactions for around 400 Unilever consumer brands.
The implementation centered on Verint Impact 360 Quality Monitoring core capabilities, including recorded interaction playback for voice and screen activities, structured evaluation forms and scorecards, agent performance dashboards and QA workflow orchestration. Functional configuration emphasized standardized evaluation criteria, multilingual evaluation templates and role-based access to support regional supervisors and brand-specific QA teams.
Architecturally the solution was provisioned as a centralized quality monitoring platform feeding site-level operations at Webhelp locations, consolidating recordings and QA results into a common repository for cross-site visibility. The system was integrated logically with contact centre operations rather than with specific third-party systems, enabling QA teams and workforce management processes to reference a single set of quality metrics across multiple countries and channels.
Governance and rollout were organized to standardize QA and coaching across the Webhelp-managed footprint, with phased adoption to accommodate language and brand variations and to align evaluation workflows with Unilever consumer engagement objectives. Verint Impact 360 Quality Monitoring provided a single point of quality orchestration for customer service, quality assurance and workforce management functions within Unilever Netherlands contact centre operations.
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Unilever UK & Ireland | Manufacturing | 128000 | $60.7B | United Kingdom | Verint Systems | Verint Impact 360 Quality Monitoring | Performance and Goal Management,Workforce Management | 2016 | n/a |
In 2016, Unilever UK & Ireland implemented Verint Impact 360 Quality Monitoring to centralize contact centre quality assurance across its European customer service estate. The deployment was positioned under the Performance and Goal Management,Workforce Management apps category to govern agent evaluation, goal setting and workforce adherence across outsourced operations.
The Verint Impact 360 Quality Monitoring implementation focused on core QA capabilities, including call and interaction recording review, evaluation scorecards, agent coaching workflows and performance goal management, together with workforce management features for adherence and scheduling. Verint Impact 360 Quality Monitoring was configured to support standardized scorecards and coaching processes that align quality outcomes with performance objectives across contact centre teams.
Operational scope covered voice, email and whitemail communications managed by Webhelp for around 400 Unilever brands, delivered from sites in the UK, France, Germany, Netherlands and Italy. The deployment was integrated into the outsourced service delivery model, instrumenting interaction monitoring and QA workflows for Webhelp agents handling Unilever consumer enquiries across those European sites.
Governance was structured with Unilever oversight through its European CEC leadership and day to day operational management by Webhelp, enabling a unified QA framework and cross-site calibration of evaluations. The implementation aligned Verint Impact 360 Quality Monitoring with the outsourced contact centre operating model to standardize performance management and coaching across the contracted European locations.
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Buyer Intent: Companies Evaluating Verint Impact 360 Quality Monitoring
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Verint Impact 360 Quality Monitoring Coverage
Verint Impact 360 Quality Monitoring is a Performance and Goal Management, Workforce Management solution from Verint Systems.
Companies worldwide use Verint Impact 360 Quality Monitoring, from small firms to large enterprises across 21+ industries.
Organizations such as Unilever UK & Ireland, Talbots and Unilever Netherlands are recorded users of
Verint Impact 360 Quality Monitoring for Performance and Goal Management, Workforce Management.
Companies using Verint Impact 360 Quality Monitoring are most concentrated in Manufacturing, Retail and Life Sciences, with adoption spanning over 21 industries.
Companies using Verint Impact 360 Quality Monitoring are most concentrated in United Kingdom, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Impact 360 Quality Monitoring across Americas, EMEA, and APAC.
Companies using Verint Impact 360 Quality Monitoring range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Verint Impact 360 Quality Monitoring include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Impact 360 Quality Monitoring customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Performance and Goal Management, Workforce Management.