List of Verint Knowledge Management Customers
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Since 2010, our global team of researchers has been studying Verint Knowledge Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Knowledge Management for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Knowledge Management for Content Management include: The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion, Insignia Financial, a Australia based Banking and Financial Services organisation with 4661 employees and revenues of $1.20 billion, SNS Bank N.V., a Netherlands based Banking and Financial Services organisation with 3961 employees and revenues of $870.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Knowledge Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Insignia Financial | Banking and Financial Services | 4661 | $1.2B | Australia | Verint Systems | Verint Knowledge Management | Content Management | 2019 | n/a |
In 2019, Insignia Financial implemented Verint Knowledge Management as its enterprise knowledge platform. The deployment consolidated knowledge assets from three businesses IOOF, ANZ P&I, and MLC into a single Insignia KM platform to provide a unified Content Management capability across the merged entities.
The Verint Knowledge Management implementation centered on a centralized knowledge base, enterprise search, taxonomy harmonization, article lifecycle and version control, role based access controls, and workflow orchestration for content creation and approval. Configuration work emphasized reusable content models and metadata schemes consistent with Content Management best practices, and the Verint Knowledge Management application was instrumented to support content authoring, review queues, and audit trails.
Operational scope covered the three merged business units with the Business Consultancy stream leading requirements, design, and consolidation activities. Governance restructuring included establishing centralized content ownership, standardized taxonomy and tagging, defined editorial roles and approval workflows, and a phased rollout plan to onboard business unit content and subject matter experts into the Insignia KM platform.
The narrative focuses on system architecture and governance, describing Insignia Financial Verint Knowledge Management Content Management implementation as a platform level consolidation and operational harmonization effort driven by the Business Consultancy stream during the merger of IOOF, ANZ P&I, and MLC.
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SNS Bank N.V. | Banking and Financial Services | 3961 | $870M | Netherlands | Verint Systems | Verint Knowledge Management | Content Management | 2017 | n/a |
In 2017, SNS Bank N.V. implemented Verint Knowledge Management to strengthen its client management operations. The deployment targeted Content Management capabilities to centralize institutional knowledge, standardize client-facing content, and shorten agent search times across customer interaction channels.
Verint Knowledge Management was configured with knowledge base authoring, taxonomy-driven content organization, advanced search and discovery, and workflow controls for content creation and approval. These Content Management capabilities were embedded into the bank’s client management system workflows to improve frontline access to consistent information and to streamline case handling processes.
Operational scope focused on client management and customer service teams, accompanied by editorial governance to assign content ownership and maintain accuracy over time. The case study reports that the performance of SNS’ client management system improved further following adoption of Verint Knowledge Management, reflecting improved information accessibility within client-facing operations.
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The Very Group | Retail | 3300 | $2.8B | United Kingdom | Verint Systems | Verint Knowledge Management | Content Management | 2020 | n/a |
In 2020, The Very Group deployed Verint Knowledge Management to support its customer service channels and contact center advisors. The platform is branded internally as KEVIN and serves as the central knowledge source used by advisors to handle customer queries.
Verint Knowledge Management, operating in the Content Management category, was implemented to provide a centralized knowledge base, structured content authoring and publishing workflows, search-driven agent assistance, and version control to maintain content accuracy. The Very Group uses the Verint Knowledge Management application to support customer service and contact center business functions, aligning knowledge assets with advisor workflows and content governance.
Operationally the implementation emphasized rapid content updates and authoritative publishing during periods of elevated demand, and governance was organized around centralized editorial control and a defined publishing cadence to keep guidance current across advisor teams. The Very Group commented that KEVIN has been imperative, ensuring our advisors have the latest information to deal with customer queries effectively and provide customer assurance.
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Buyer Intent: Companies Evaluating Verint Knowledge Management
- Great Lakes Institute of Management, a India based Education organization with 300 Employees
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