List of VIER engage Customers
Hannover, 30161,
Germany
Since 2010, our global team of researchers has been studying VIER engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VIER engage for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VIER engage for Call Center include: TeambankNurnberg, a Germany based Banking and Financial Services organisation with 1178 employees and revenues of $400.0 million, gkk DialogGroup, a Germany based Professional Services organisation with 150 employees and revenues of $29.0 million, Helvetiahweizerische Lebensversicherungs-Ag, a Germany based Insurance organisation with 51 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using VIER engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VIER engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
gkk DialogGroup | Professional Services | 150 | $29M | Germany | VIER | VIER engage | Call Center | 2020 | n/a |
In 2020, gkk DialogGroup deployed VIER engage to operate Germanys national coronavirus vaccination hotline 116 117, using the application as a Call Center platform to support the public health campaign. The deployment scaled to support up to 4,500 agents, processed multi million calls and sustained approximately 95% availability during the operation.
The implementation centered on VIER engage Omnichannel ACD functionality, configured for inbound call distribution, agent routing and queue management across voice and related contact channels. VIER engage was provisioned as a cloud ACD with configuration focused on rapid provisioning of agent groups, overflow handling and peak traffic elasticity aligned to contact center operational workflows.
Architecturally the solution was delivered across 19 interconnected service providers, creating a distributed call distribution fabric to route inbound traffic securely and reliably to multiple service operator nodes. The deployment timeline was compressed to three weeks, emphasizing interconnect orchestration, secure trunking and centralized ACD policy enforcement across provider boundaries.
Operational governance emphasized centralized routing rules, shift and capacity coordination for large agent pools, and monitoring to maintain availability targets during the national campaign. The engagement positioned VIER engage as the Call Center backbone for the vaccination hotline, providing the core omnichannel routing and cloud ACD services required for nationwide public health call handling.
|
 |
Helvetiahweizerische Lebensversicherungs-Ag | Insurance | 51 | $7M | Germany | VIER | VIER engage | Call Center | 2022 | n/a |
In 2022, Helvetiahweizerische Lebensversicherungs-Ag deployed VIER engage as a Call Center application to support customer service and CRM operations. The deployment covered roughly 340 agents and processed approximately 52,000 calls in November 2022, targeting improvements in call routing, IVR, and callback management to reduce waiting times and raise customer experience.
VIER engage was configured to deliver core Call Center capabilities including intelligent call routing, interactive voice response, and callback management, with the VIER Unified Desktop presenting consolidated session and case handling for agents. Integrations with Microsoft Teams and SAP were implemented so agents see relevant customer data in the VIER Unified Desktop and streamline handling across channels, enabling more efficient context switching and case resolution within the agent workflow.
Operational scope centered on Helvetia Germany customer service and CRM teams, with the platform instrumenting inbound voice channels and agent desktop workflows. Governance focused on aligning routing rules and IVR flows with service levels and agent desktop configuration, while reported outcomes included raised CX and reduced waiting times as stated in the implementation notes.
|
 |
TeambankNurnberg | Banking and Financial Services | 1178 | $400M | Germany | VIER | VIER engage | Call Center | 2015 | n/a |
In 2015 TeambankNurnberg implemented VIER engage to simplify a fragmented contact-center landscape and consolidate Call Center operations across its customer service organization. The deployment addressed high-volume inbound demand, supporting more than 125 employees who handle in excess of 1M inquiries, and established a centralized platform for both reactive customer service and proactive outreach.
The implementation uses VIER ACD and IVR components together with the VIER engage dialer, configuring ACD and IVR-based call pre-qualification to route and triage contacts before agent handling. VIER engage runs automated outbound dialer campaigns, executing six to ten automated campaigns monthly to reduce manual dialing, and the platform centralizes campaign orchestration and dialer management.
Operational coverage focused on contact-center and outbound campaign teams, standardizing call routing, pre-qualification scripts, and campaign workflows to reduce system maintenance overhead and manual work in campaign execution. Integrations are limited to the VIER ACD and IVR stack and the VIER engage dialer as the core communication components used in production, with the solution serving customer service and outbound sales outreach functions.
Governance centered on consolidating fragmented contact-center processes into a single vendor application, standardizing workforce-facing procedures for call handling and campaign scheduling. Outcomes reported in the deployment include improved efficiency for over 125 employees handling more than 1M inquiries and reduced manual dialing and system maintenance overhead using VIER engage.
|
Buyer Intent: Companies Evaluating VIER engage
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||