List of Vlocity Communications VoIP Customers
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Since 2010, our global team of researchers has been studying Vlocity Communications VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vlocity Communications VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vlocity Communications VoIP for PBX, VoiP and Phone Systems include: Deutsche Telekom Germany, a Germany based Communications organisation with 74550 employees and revenues of $27.75 billion, Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion, Sky Italia, a Italy based Media organisation with 5000 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Vlocity Communications VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vlocity Communications VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cox Communications | Communications | 18000 | $13.1B | United States | Vlocity Communications | Vlocity Communications VoIP | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019 Cox Communications implemented Vlocity Communications VoIP using Vlocity’s Media and Entertainment and Communications industry software to manage subscriber lifecycle, digital commerce, CRM and service delivery workflows. The implementation is categorized under PBX, VoiP and Phone Systems and positions VoIP capabilities within contact-center and service orchestration contexts for the U.S. market.
The Vlocity Communications VoIP deployment emphasized subscriber management, digital commerce for ordering and provisioning, and service delivery orchestration as called out in the public announcement. Although the announcement highlights CRM and subscriber use cases rather than naming a discrete VoIP or PBX module, VoIP integration is reasonably inferred as part of contact-center routing, voice session handling, and order-driven provisioning workflows.
Operational coverage focused on customer care, digital commerce, and service delivery teams supporting Cox’s U.S. subscribers, with the public messaging linking the software to improved subscriber experiences in the U.S. market. The implementation narrative indicates integration of subscriber records and CRM-driven workflows with voice handling and provisioning processes to enable end-to-end lifecycle management from purchase to activation.
Governance and process changes centered on aligning CRM, commerce and service-delivery workflows to support voice-enabled customer interactions and fulfillment. The project narrative does not name a systems integrator, and outcomes reported publicly emphasize improved subscriber experiences rather than quantifiable metrics.
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Deutsche Telekom Germany | Communications | 74550 | $27.7B | Germany | Vlocity Communications | Vlocity Communications VoIP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Deutsche Telekom Germany implemented Vlocity Communications VoIP as part of a broader Vlocity Communications Cloud engagement to simplify buying experiences, accelerate time-to-market and grow revenue through new services. The initial deployment focused on Vlocity CPQ and order management capabilities across Deutsche Telekom's European business, starting with OTE Group in Greece and rolling out to sales users and order handling teams.
Vlocity Communications VoIP was configured to centralize product catalog, pricing and order orchestration for sales and service workflows, with CPQ and order management explicitly implemented as part of the deployment. PBX, VoiP and Phone Systems functionality is inferred to be integrated into these workflows where Vlocity links with telecom operational systems, enabling service provisioning, number assignment and call routing orchestration that aligns with typical VoIP and PBX operational processes. Governance followed a phased country and user segment rollout starting in Greece, with operational scope covering European sales and order processes.
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Sky Italia | Media | 5000 | $1.3B | Italy | Vlocity Communications | Vlocity Communications VoIP | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015 Sky Italia implemented Vlocity Communications VoIP as a cloud CRM and BSS solution to modernize contact center, subscriber management and omnichannel service processes across its Italy operations. The deployment used Vlocity Communications VoIP within a PBX, VoiP and Phone Systems context to unify customer service workflows and subscriber records under a single cloud-hosted application.
The implementation concentrated on omnichannel contact-center capabilities, agent desktop consolidation, case and entitlement management, and subscriber lifecycle workflows typical of a CRM/BSS convergence. Configuration work focused on service request routing, scripted interaction flows, customer profile synchronization and automated service status updates to support contact-center and subscriber care teams.
Telephony linkage was inferred from the omnichannel design and reported telephony outcomes, leading to integration between Vlocity Communications VoIP and existing contact-center telephony systems to support voice routing, call handling and agent telephony control. The solution was deployed as a centralized cloud service for Sky Italia, covering customer service and subscriber operations in Italy and embedding PBX, voice over IP and telephony control into the CRM-driven service stack.
Governance and process changes targeted service handling procedures and agent workflows to exploit the new CRM/BSS orchestration, with rollout sequencing aligned to contact-center and subscriber management teams. Reported outcomes from the implementation included measurable reductions in call handling time and decreased infrastructure costs, reflecting the shift to cloud-based telephony and centralized subscriber management.
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