List of wolkvox CRM Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox CRM for CRM include: Claro Colombia, a Colombia based Communications organisation with 10000 employees and revenues of $3.50 billion, Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, Sumimedical Colombia, a Colombia based Healthcare organisation with 1100 employees and revenues of $432.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The wolkvox CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Claro Colombia | Communications | 10000 | $3.5B | Colombia | wolkvox | wolkvox CRM | CRM | 2023 | n/a |
In 2023, Claro Colombia implemented wolkvox CRM to unify customer service operations within its telecommunications support organization. The deployment was executed alongside existing wolkvox contact center licenses and targeted regional service centers and customer care teams across Colombia and adjacent operational regions.
The wolkvox CRM application was configured to provide CRM-class contact management, case routing, workflow automation and omnichannel servicing capabilities consistent with the CRM category. Configuration emphasized automated process flows for telecom-specific support tasks, integration points for IVR handoffs, and orchestration of voicebot interactions to reduce manual agent touchpoints.
Integrations explicitly included WhatsApp messaging, IVR and voicebots integrated with the wolkvox contact center stack, enabling unified session continuity across chat, voice and automated channels. Operational coverage focused on customer service and telecom support functions, consolidating channel handling within the wolkvox CRM environment to provide a single view of customer interactions.
Governance centered on centralized service orchestration and standardized attention policies to support unified attention and process automation. Outcomes described by the vendor included unified attention, process automation and improved scalability for telecom customer support, reflecting operational goals embedded in the wolkvox CRM deployment.
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox CRM | CRM | 2023 | n/a |
In 2023, Coomeva Colombia implemented wolkvox CRM to power an integrated contact center and member services platform. The deployment uses wolkvox CRM as the CRM backbone for health and financial-member services in Colombia, centered on a centralized, multichannel contact center architecture.
The implementation includes WVX CRM capabilities such as videoconferencing, speech analytics and WVX Copilot to improve responsiveness, integrated into agent workflows and interaction handling. Functional modules implemented cover multichannel contact handling across voice, WhatsApp and web, conversational analytics and agent assist features consistent with a CRM deployment.
Operational scope is Colombia and targets health and financial-member services, consolidating contact center channels into a single platform to streamline routing and case management. The centralized, multichannel deployment ties contact handling to customer records in wolkvox CRM to provide unified interaction history and contextual information for agents.
Governance and rollout emphasized centralizing support processes and standardizing member service workflows, an approach that the vendor describes as increasing agility and effectiveness for member support. The implementation embeds speech analytics and WVX Copilot within support workflows and positions wolkvox CRM as the CRM layer for Coomeva contact operations.
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Sumimedical Colombia | Healthcare | 1100 | $432M | Colombia | wolkvox | wolkvox CRM | CRM | 2023 | n/a |
In 2023 Sumimedical Colombia implemented wolkvox CRM together with wolkvox contact center licenses, IVR and chat to centralize patient interactions and optimize care coordination across its Colombian operations. The deployment explicitly uses WVX CRM and custom developments, indicating direct CRM module usage to streamline patient service and appointment workflows within clinical and administrative teams.
The implementation combines the wolkvox CRM application with omnichannel contact center components, configured to unify inbound patient communications, appointment booking and follow-up into a single CRM record and workflow. Custom WVX CRM extensions were developed to support healthcare-specific service workflows, contact routing, automation of intake processes and patient interaction logging, and governance was centralized to align scheduling, clinical coordination and administrative intake under the CRM platform.
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