List of wolkvox Virtual PBX Customers
Medellin, x,
Colombia
Since 2010, our global team of researchers has been studying wolkvox Virtual PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased wolkvox Virtual PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using wolkvox Virtual PBX for PBX, VoiP and Phone Systems include: Coomeva Colombia, a Colombia based Banking and Financial Services organisation with 15000 employees and revenues of $2.80 billion, SuperGIROS Colombia, a Colombia based Banking and Financial Services organisation with 10001 employees and revenues of $70.0 million, Inducascos, a Colombia based Manufacturing organisation with 600 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using wolkvox Virtual PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The wolkvox Virtual PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coomeva Colombia | Banking and Financial Services | 15000 | $2.8B | Colombia | wolkvox | wolkvox Virtual PBX | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, Coomeva Colombia implemented wolkvox Virtual PBX. The deployment used wolkvox Virtual PBX in the PBX, VoiP and Phone Systems category to unify its contact center (CcaaS) with WhatsApp, video calls, speech analytics and WVX Copilot to improve customer service for its affiliates in Colombia.
The implementation centralized CcaaS and PBX telephony capabilities into a single platform, combining omnichannel messaging via WhatsApp, synchronous video call handling, speech analytics for voice interactions, and WVX Copilot for agent assistance and automation. Functional scope included voice call handling, PBX routing and telephony session management alongside the stated channel integrations, supporting contact center and customer service operations across Coomeva's affiliate network in Colombia.
Operationally the rollout aligned agent workflows and contact handling onto the wolkvox Virtual PBX platform, creating a unified operational layer for customer service and contact center teams. Governance emphasized platform-level orchestration of channels and conversational analytics, consolidating telephony and CcaaS capabilities to streamline contact handling across the organization.
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Inducascos | Manufacturing | 600 | $40M | Colombia | wolkvox | wolkvox Virtual PBX | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022 Inducascos deployed wolkvox Virtual PBX to centralize retail customer communications in Colombia. The implementation uses wolkvox licenses across contact center, WhatsApp, chat, Instagram interactions and WVX CRM to consolidate omnichannel customer engagement within a PBX, VoiP and Phone Systems context.
wolkvox Virtual PBX was configured to provision contact center capabilities and WVX CRM functionality, enabling unified handling of social messaging and chat alongside telephony-adjacent services. Licenses were applied to automate omnichannel processes and standardize interaction handling across retail customer touchpoints.
Operational scope is focused on retail customer communications in Colombia, with the WVX CRM capability acting as the central data and workflow anchor for customer service and contact center functions. Governance centered on centralizing communication control and automating omnichannel workflows to reduce fragmentation between messaging channels and CRM records.
The vendor client summary lists chat and telefonía among retailer services, therefore PBX or telephony usage with wolkvox Virtual PBX is inferred rather than explicitly detailed in the published client case. The narrative reflects explicit use of wolkvox licenses for contact center, WhatsApp, chat, Instagram interactions and WVX CRM and their role in centralizing and automating omnichannel retail communications.
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SuperGIROS Colombia | Banking and Financial Services | 10001 | $70M | Colombia | wolkvox | wolkvox Virtual PBX | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, SuperGIROS Colombia deployed wolkvox Virtual PBX as an integrated element of its contact center platform. The deployment uses wolkvox contact center licenses to unify voice, WhatsApp and web chat so agents can handle payments, giros and customer queries across channels nationwide in Colombia, positioning wolkvox Virtual PBX within the PBX, VoiP and Phone Systems domain to provide core telephony services alongside messaging channels.
The implementation configures virtual PBX telephony and session management inside the contact center stack, with centralized call routing, queue management and license-based agent provisioning. Functional capabilities implemented emphasize omnichannel session persistence and unified agent handling of synchronous and asynchronous interactions, enabling agents to transition between voice and messaging without separate systems.
Integrations explicitly include voice, WhatsApp and web chat channels, with operational coverage across regional sites in Colombia and direct impact on customer service and payments operations that manage giro transactions. The architecture centers on contact center licenses controlling channel routing and agent seats, aligning telephony functionality with multichannel contact workflows.
Governance and rollout focused on centralized configuration of routing policies, agent queuing rules and license assignment to contact center teams, accompanied by operational changes to agent workflows and channel prioritization. The deployment documents a single-vendor contact handling model where wolkvox Virtual PBX supplies telephony and omnichannel orchestration inside the broader contact center environment.
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Buyer Intent: Companies Evaluating wolkvox Virtual PBX
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