List of Workpro HR Case management Customers
Edinburgh, EH14 4AP,
United Kingdom
Since 2010, our global team of researchers has been studying Workpro HR Case management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workpro HR Case management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workpro HR Case management for HR Service Delivery include: Defence Equipment & Support UK, a United Kingdom based Government organisation with 12500 employees and revenues of $16.25 billion, TSB Bank, a United Kingdom based Banking and Financial Services organisation with 5592 employees and revenues of $1.38 billion, Burtons Biscuit, a United Kingdom based Manufacturing organisation with 1842 employees and revenues of $243.0 million and many others.
Contact us if you need a completed and verified list of companies using Workpro HR Case management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Workpro HR Case management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Burtons Biscuit | Manufacturing | 1842 | $243M | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2023 | n/a |
In 2023 Burtons Biscuit implemented Workpro HR Case management to centralise HR Service Delivery across multiple UK manufacturing sites. The deployment was positioned to consolidate case intake, tracking and SLA management into a single system to reduce reliance on email and spreadsheets.
Workpro HR Case management was configured to provide structured case records, SLA tracking and improved case visibility for HR teams. The implementation emphasized standardised case workflows and role based access for HR Shared Services and Employee Relations, enabling consistent logging and prioritisation of employee issues.
The system was integrated with Burtons Biscuit main HR system to auto populate contact data and reduce manual data entry during case creation. Operational scope included HR Shared Services and Employee Relations functions across the company manufacturing sites in the United Kingdom, with the platform serving as the primary HR support channel.
Governance changes focused on centralised case ownership and formal SLA adherence processes to replace ad hoc email and spreadsheet handling. The published 2023 case study reports improved SLA adherence, greater case visibility and enhanced employee service as primary outcomes of the Workpro HR Case management implementation.
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Defence Equipment & Support UK | Government | 12500 | $16.3B | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2017 | n/a |
In 2017, Defence Equipment & Support UK implemented Workpro HR Case management as part of its HR Service Delivery strategy, procuring the solution via the UK G-Cloud to manage HR casework for approximately 12,000 civilian staff. The system went live on 1 April 2017 following a rapid six week deployment, delivering a centralized platform for HR case handling across the organisation in the UK.
Workpro HR Case management was configured to standardize case workflows and provide consistent case handling across HR processes, with built in capabilities for case lifecycle management and management reporting. The deployment emphasized structured case records and dashboards to improve visibility for HR managers and to support operational oversight of employee relations and personnel administration workstreams.
Rollout was executed as a single rapid go live, creating a unified HR casework repository that provided richer management reporting and improved efficiency for HR teams. Governance focused on consistent case handling and organisation wide oversight, enabling clearer escalation paths and consolidated reporting for HR Service Delivery without introducing additional named integrations or implementation partners.
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TSB Bank | Banking and Financial Services | 5592 | $1.4B | United Kingdom | Workpro | Workpro HR Case management | HR Service Delivery | 2021 | n/a |
In 2021, TSB Bank implemented Workpro HR Case management to support its people services team in managing HR casework across the bank, the application sits in the HR Service Delivery category. Deployment began in April 2021 and the initial scope targeted HR operations across the United Kingdom.
Workpro HR Case management was configured to centralize case intake, case tracking, and management information capabilities to improve usability for HR caseworkers and standardize workflows. The implementation focused on case lifecycle management, queueing and prioritization, and delivery of clearer reporting dashboards consistent with HR Service Delivery functional expectations. Category-aligned automation and structured case templates were applied to streamline routine status updates and operational processes.
The rollout consolidated HR casework onto Workpro HR Case management within TSB's people services function, enabling clearer reporting and faster case handling for HR operations in the UK. Governance emphasized centralized case ownership within the people services team and configuration of management information to support operational oversight and ongoing HR case management.
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