List of X-on Contact Centre Customers
Woodbridge, IP12 1QT,
United Kingdom
Since 2010, our global team of researchers has been studying X-on Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased X-on Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using X-on Contact Centre for Call Center include: Whitbread, a United Kingdom based Leisure and Hospitality organisation with 38000 employees and revenues of $4.00 billion, Willows Group United Kingdom, a United Kingdom based Healthcare organisation with 45 employees and revenues of $7.0 million, Cornerstone Practice United Kingdom, a United Kingdom based Healthcare organisation with 65 employees and revenues of $7.0 million, Hall Green Health United Kingdom, a United Kingdom based Healthcare organisation with 110 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using X-on Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The X-on Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cornerstone Practice United Kingdom | Healthcare | 65 | $7M | United Kingdom | X-on Health | X-on Contact Centre | Call Center | 2021 | n/a |
In 2021, Cornerstone Practice United Kingdom deployed X-on Contact Centre through X-on Health's Surgery Connect service across four surgeries to improve primary care telephone access. The implementation used X-on Contact Centre as a Call Center platform to address long queue times and to manage high inbound call volumes for patient services.
Configuration focused on patient callback capability, queue management and real-time reporting modules consistent with the Surgery Connect contact-centre design. X-on Contact Centre was set up to surface live queue metrics to reception teams, enable caller-initiated callbacks, and apply inbound call routing to prioritize urgent patient contacts.
The rollout completed in under three months and was applied across patient access teams at four surgery sites in Blackburn with Darwen. Governance changes included standardized call-handling procedures and daily operational review of real-time reports to adjust staffing and workflows. The implementation produced measurable reductions in complaints and waiting times.
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Hall Green Health United Kingdom | Healthcare | 110 | $6M | United Kingdom | X-on Health | X-on Contact Centre | Call Center | 2020 | n/a |
In 2020, Hall Green Health United Kingdom deployed X-on Contact Centre to operate Surgery Connect as a cloud telephony service for its Birmingham practice. The implementation used X-on Contact Centre within the Call Center category to enable secure remote working and to modernize inbound and outbound telephone workflows across clinical and administrative staff. The practice reported rapid setup during early 2020, leveraging X-on technology to provision cloud telephony without extended on premise hardware changes.
Configuration focused on call handling and patient engagement capabilities, including patient callback queues and a check-and-cancel flow that restructured appointment confirmation processes. X-on Contact Centre was used to introduce secure remote access for clinicians and administrators, and feature rollouts continued after the initial deployment to expand callback and cancellation automation. Operational coverage centered on front desk administration and clinician-facing reception workflows, and the practice reported that the changes saved clinician and admin time and reduced missed appointments.
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Whitbread | Leisure and Hospitality | 38000 | $4.0B | United Kingdom | X-on Health | X-on Contact Centre | Call Center | 2016 | n/a |
In 2016 Whitbread deployed X-on Contact Centre as a hosted Call Center application to provide dedicated business continuity telecoms services for its workforce. The engagement targeted inbound and outbound communications and an emergency telephone service so staff could be contacted or could call for assistance during incidents affecting individuals, sites, or both.
The X-on Contact Centre implementation included an inbound phone-in information service, an outbound notification service capable of delivering messages by text, phone and email, and a 24 hour emergency telephone service. Administration was delivered through telephone and web based administration interfaces, while web based reports provided historical information for post incident analysis and audit.
Architecture was delivered as hosted telecoms services managed by X-on, emphasizing resilient infrastructure and provider financial stability as selection criteria. The hosted model reduced on site infrastructure requirements and provided centralized management of call handling, notification scheduling and reporting across Whitbread operations.
Operational coverage focused on business continuity, emergency communications and safety and security support functions, with web administration enabling local administrators to manage contact groups and notification workflows. Project management and user training were part of the rollout, supporting a smooth adoption of the X-on Contact Centre platform across operational stakeholders.
Whitbread reported that the services allowed rapid response to business continuity situations, maintained contact with employees to coordinate responses, and provided access to safety and security staff when needed. The deployment delivered cost effective hosted Call Center functionality together with audit ready reporting for post incident review.
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Healthcare | 45 | $7M | United Kingdom | X-on Health | X-on Contact Centre | Call Center | 2020 | n/a |
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